Student Hub
The Student Hub is the University’s first point of contact for all non-academic student queries. Our dedicated advisers are here to help you to get the most out of your time at university. No issue is too big and no question is too small. Our friendly, confidential and impartial team will be pleased to help you.
How we can support you:
  • respond to emails and taking calls
  • offer one-to-one support and appointments both in person and online
  • deliver support groups online and in person

We want to provide the best support possible for our students on their academic journey with us. By bringing together the myriad of services we offer, it is easier and simpler for them to access everything they need, enabling them to devote their energies to study and student life. And the Student Hub is just one part of our wider strategic plan to transform our campus over the next decade.

Professor Judith Petts CBE

Hub vision, purpose and values

Our vision

To be recognised as a sector-leading front-line student support service, providing support which is inclusive, accessible, timely, flexible and welcoming throughout a student's journey and beyond.

Our purpose

To meet the needs of students, wherever they are, by:
  • Providing a student-facing service which offers a variety of ways for students to get support with general queries.
  • Providing a relaxing space for students which is welcoming and friendly but confidential when needed.
  • Endeavouring to meet the needs of our students at all times throughout their student journey.
  • Signposting to the right support and opportunities where appropriate.
  • Providing a service to support staff to support students.
  • Providing physical and virtual facilities that enhance the student experience.
  • Creating a culture of continuous improvement to enhance our service to students.

Our Values

  • Students first – the Hub is here for students and we seek, listen to and use their feedback to continually improve the service we deliver.
  • Accessible and inclusive – we offer non-judgemental support for our diverse student population and strive to break down barriers, including the innovative use of technology, to allow us to reach even more students.
  • Welcoming, helpful and approachable – the Hub is somewhere where students want to go because they know they will be listened to and supported. No question is too big or too small.
  • Teamwork and collaboration – the Hub works across the institution and with relevant colleagues to ensure effective support and signposting, including beyond the University where relevant.
  • Responsive, reliable and trustworthy – students can come to the Hub for anything and are confident they will get the advice and guidance they need, quickly and easily and non-judgementally.
  • High quality, knowledgeable and professional – students want to come to the Hub because they know our staff are well-trained and will give them excellent up-to-date advice in a professional way.

Have your say and make a difference

For every response received we donate money to our chosen charity, which for 2022/2023 is Plymouth Children in Poverty, who work to understand children’s needs, to eradicate the social injustice, ill-health and misery caused by child poverty in Plymouth.
You'll also have the chance to win a £30 voucher (winners are picked at random, once every semester).
<p>Students studying&nbsp;</p>
<p>Student Hub what3words location<br></p>

Find us with what3words

Every three metre square of the world has been given a unique combination of three words. Use these to find our exact location.

Student Hub entrance: shack.mime.puff

How you’ll be supported while you study

The University has a number of designated advisers for student support across a number of different areas, all available through the Student Hub.

Learn more about how we can support you through our services

Supporting our care leaver students 

We know that the journey to higher education is exciting but can be challenging, especially if you're a look after young person or care leaver. As a signatory member of the Care Leaver Covenant, we aim to help make the process of applying to the University of Plymouth as clear and simple as possible for you.

Find out more about our care leaver support

<p>Students and Santander</p>