Student Hub

Find us with what3words

Every three-metre square of the world has been given a unique combination of three words. Use these to find our exact location.
Student Hub entrance: shack.mime.puff

Support out of hours

If you need to speak to someone out of hours, you can contact our friendly Security team on +44 1752 588400.
Remember, in an emergency dial 999
No issue is too big.
No question is too small.
Our dedicated advisers are here to help you to get the most out of your time at university. Our friendly, confidential and impartial teams will be pleased to support you.

Supporting your wellbeing and learning

A range of helpful services can be accessed through the Student Hub

We want to provide the best support possible for our students on their academic journey with us. By bringing together the myriad of services we offer, it is easier and simpler for them to access everything they need, enabling them to devote their energies to study and student life. And the Student Hub is just one part of our wider strategic plan to transform our campus over the next decade.

Professor Judith Petts CBE

Other useful services

Supporting students to secure accommodation and settle into a new living environment
Library services
Supporting students and staff to transform information into knowledge
Student conduct
Learn about our expectations for student behaviour that help us to creating an environment where people in the university community feel respected, safe, and treated with dignity
Speak Up – report abuse, harm or hate
Report a serious incident of misconduct that has taken place in the University community
SU Advice
The Students' Union on campus provides free independent advice on a range of issues
The Cube
Students and graduates can get support with self-employment, freelancing, and setting up their own business
MEng (Hons) Civil Engineering student, Nilesh
Have your say and make a difference to our services
For every response received we donate money to our chosen charity, which is Young Epilepsy.
You'll also have the chance to win a £30 voucher (the winner will be selected at random at the end of the academic year).

Our vision

To be recognised as a sector-leading front-line student support service, providing support which is inclusive, accessible, timely, flexible and welcoming throughout a student's journey and beyond.

Our purpose

To meet the needs of students, wherever they are, by:
  • providing a student-facing service which offers a variety of ways for students to get support with general queries
  • providing a relaxing space for students which is welcoming and friendly but confidential when needed
  • endeavouring to meet the needs of our students at all times throughout their student journey
  • signposting to the right support and opportunities where appropriate
  • providing a service to support staff to support students
  • providing physical and virtual facilities that enhance the student experience
  • and creating a culture of continuous improvement to enhance our service to students.

Our values

  • Students first
    The Student Hub is here for students and we seek, listen to and use their feedback to continually improve the service we deliver.
  • Accessible and inclusive
    We offer non-judgemental support for our diverse student population and strive to break down barriers, including the innovative use of technology, to allow us to reach even more students.
  • Welcoming, helpful and approachable
    The Student Hub is somewhere where students want to go because they know they will be listened to and supported. No question is too big or too small.
  • Teamwork and collaboration
    The Student Hub works across the institution and with relevant colleagues to ensure effective support and signposting, including beyond the University where relevant.
  • Responsive, reliable and trustworthy
    Students can come to the Student Hub for anything and are confident they will get the advice and guidance they need, quickly and easily and non-judgementally.
  • High quality, knowledgeable and professional
    Students want to come to the Student Hub because they know our staff are well-trained and will give them excellent up-to-date advice in a professional way.
Student Services privacy notice 
This privacy notice explains how student services use and share personal data, and outlines your rights in relation to the personal data we hold.