The importance of person-centred care and patient preference
As with any health and social care intervention, finding ground on what the problem is, and mutual agreement on its management, is vitally important to ensure telerehabilitation is useful. Although information governance and data protection need to be carefully considered (see our information governance and safety section), the patient’s preferred choice of platform (e.g. Zoom, FaceTime, WhatsApp) should be acknowledged.
Patients should be able to decide how they interact with healthcare. Remember that not all patients will be suitable for, or will want, a video consultation:
Always keep the patient’s needs as number one – which medium is best/most appropriate for them as individuals in their current situation.