Video-based (e.g. Attend Anywhere or MS Teams)
- Updating / providing information and advice to patient or carer.
- Simple follow-ups - e.g. answer questions about a treatment plan.
- Non-urgent conditions – e.g. chronic joint pain, osteoarthritis, nonspecific subacute low back pain.
- Reviews by multiple practitioners.
- Initial assessment when all required information can be captured without touch (e.g. self-report).
- Rehabilitation following total hip replacement, total knee arthroplasty or shoulder hemiarthroplasty.
- Review of minor aids and adaptations (e.g. bath boards, rails, raisers)
- Re-assessment (e.g. seating or riser-recliners).
- Review or demonstration of home program (e.g. paediatric occupational therapy).
- Dietetic assessments where access to kitchen cupboards and own foods is beneficial.
- Providing real-time dietary education during food preparation and mealtimes.
- Assessing infant feeding or meal time behaviours.
- Follow-up care for diabetic leg and foot ulcers.
- Speech and language therapy for aphasia.
- Prescription of exercises including demonstration.
- Group exercise therapy.
Telephone
- People who are unable to access or use technology.
- Triage – assessing the patient’s background, medical and medication history and deciding on the best method for follow-up treatment/management.
- Updating / providing information and advice to patient or carer.
- Simple follow-ups - e.g. answer questions about a treatment plan.
- Review of exercises, aids or equipment without demonstration.
- Discussing sensitive information (in some cases, the patient may feel more comfortable disclosing information over the telephone).