The Commercial Credit Control team
Credit Control are responsible for ensuring that all
commercial debt for the University, and the University’s five subsidiary
companies, are paid in a timely manner. This includes the credit checking of
new customer accounts, the systems set-up of new customer accounts, and advice
on ensuring invoices are paid to terms. Please contact us by sending an
email to firstname.lastname@example.org and
we will respond as soon as possible.
Prior to engaging a new client, please email a copy of the
‘Customer set-up form’ to email@example.com.
All new clients engaging with the University will be subject to an assessment
of credit worthiness, which will include a % rating and a recommended credit
amount. The customer set up form is available at the Official
Document Centre. The University currently engages with Credit
Safe to provide this service.
Please note, that as per Credit Safe guidance, the
recommended minimum credit rating is 50%. It is also recommended that clients
who do not meet this minimum requirement are requested to evidence their
ability to pay, or requested to make advanced payments for the services
provided. Please refer to the Commercial Credit control team for guidance.
Invoices are subject to standard payment terms of 30 days from invoice date,
and will be subject to the standard debt management processes of the University
if payment is not received to terms. This includes use of an external
debt management provider, when debt becomes over 90 days overdue.
Exclusions to the above:
- Organisations that have been trading for less than one year
may not have sufficient trading history to adhere to the above requirement and
are therefore exempt from the minimum requirement
- Organisations created to allow for the distributions of
funds, for example for the purpose of distributing funding allocated for
research purposes, are exempt from the minimum requirement
- Non-UK entities or entities backed by governmental agencies.
Please note that an assessment of credit worthless will
still be provided for customers subject to the exclusions.
Once your customer is set-up on the finance system, please
ensure that sales invoices are submitted in line with the payment schedule
agreed with the customer. Please also ensure that submitted invoices include a
Purchase Order, or customer specific reference number, that will help expedite
payment. We recognise that not all customers will have a purchase order system.
In this eventuality, please request a reference number from the customer or add
a unique reference number that you share with your customer contact prior to
invoicing to help ensure timely payment.
systems support, including access to the sales invoicing module, please refer
to our e-learning courses.
Otherwise, the finance systems team can be