The Student Accounts Team and Commercial Credit Control Team

Support offered by these teams
The Student Accounts Team and Commercial Credit Control Team

Student Accounts Team

Our services 

The Student Accounts Team are responsible for ensuring that all University student debt is paid, including tuition fees. 

As a point of contact for both students and staff, we can offer advice and support with any questions or concerns about overdue payment of tuition fees or other student University related debts. 

How do I access more information? 

You can access advice and information, including how and when to pay your tuition fees, and all your student money needs by visiting the University’s fees and funding pages.

Ways in which staff can help?

Frequently asked questions
Our team will refer any student with a tuition fee query to the frequently asked questions page as a first step. Or just type ‘FAQ’ in the search box on the University website.

Correspondence from sponsors
It is vital that any emails or letters from sponsors stating their willingness to pay students fees are sent on to the correct team so we can update our records and ensure they are correctly invoiced. This includes financial guarantee letters received for overseas students sponsored by their government/embassy.

Undergraduate and postgraduate students send to the Data Support**
PGR students must send these emails or letters to the Doctoral College***

Approval for loan applications
Students having problems obtaining approval for their tuition fee loan applications through Student Finance need to contact the Student Union Advice team for assistance****

Students leaving or interrupting their studies
Students who are thinking of leaving or interrupting their studies are required to discuss their concerns with their programme administrators. It is essential students complete the appropriate documentation if they then decide to proceed. Unless their departure is formalised, their tuition fees will continue to accrue.

** sponsors.datasupport@plymouth.ac.uk Tel: +44 1752 586370/1/2
*** doctoralcollege@plymouth.ac.uk Tel: +44 1752 587640
**** advice@su.plymouth.ac.uk Tel: +44 1752 588373

Commercial Credit Control Team

Our services 

Credit Control are responsible for ensuring that all commercial debt for the University and the University’s four subsidiary companies are paid including setting up new customer accounts prior to invoicing customers for the first time. 

We are a point of contact for staff and customers with questions or concerns about their invoices.