The Commercial Credit Control team
Credit Control are responsible for ensuring that all commercial debt for the University, and the University’s five subsidiary companies, are paid in a timely manner. This includes the credit checking of new customer accounts, the systems set-up of new customer accounts, and advice on ensuring invoices are paid to terms. Please contact us by sending an email to firstname.lastname@example.org and we will respond as soon as possible.
Prior to engaging a new client, please email a copy of the ‘Customer set-up form’ to email@example.com. All new clients engaging with the University will be subject to an assessment of credit worthiness, which will include a % rating and a recommended credit amount. The customer set up form is available at the Official Document Centre. The University currently engages with Credit Safe to provide this service.
Please note, that as per Credit Safe guidance, the recommended minimum credit rating is 50%. It is also recommended that clients who do not meet this minimum requirement are requested to evidence their ability to pay, or requested to make advanced payments for the services provided. Please refer to the Commercial Credit control team for guidance. Invoices are subject to standard payment terms of 30 days from invoice date, and will be subject to the standard debt management processes of the University if payment is not received to terms. This includes use of an external debt management provider, when debt becomes over 90 days overdue.
Exclusions to the above:
- Organisations that have been trading for less than one year may not have sufficient trading history to adhere to the above requirement and are therefore exempt from the minimum requirement
- Organisations created to allow for the distributions of funds, for example for the purpose of distributing funding allocated for research purposes, are exempt from the minimum requirement
- Non-UK entities or entities backed by governmental agencies.
Please note that an assessment of credit worthless will still be provided for customers subject to the above exclusions. The credit control team will copy requests to the appropriate manager to ensure appropriate staff are aware of the opening of the account.
Once your customer is set-up on the finance system, please ensure that sales invoices are submitted in line with the payment schedule agreed with the customer. Please also ensure that submitted invoices include a Purchase Order, or customer specific reference number, that will help expedite payment. We recognise that not all customers will have a purchase order system. In this eventuality, please request a reference number from the customer or add a unique reference number that you share with your customer contact prior to invoicing to help ensure timely payment.
For any systems support, including access to the sales invoicing module, please refer to our e-learning courses. Otherwise, the finance systems team can be contacted firstname.lastname@example.org.