FAQs and useful information

Payments

I want to make a payment for my accommodation

When your payment is due you'll automatically receive an email asking you to log in to our accommodation portal and pay using a credit or debit card. Please note we don't keep your card details between payments so you can select a new card for each payment.

When are my payments due throughout the year?

The remaining rent is split into three, at the beginning of each semester. These dates tie in with payments from the student finance company. These are detailed on your licence agreement.

  • 1 October - rent instalment due
  • 14 January - rent instalment due
  • 29 April - rent instalment due

If you forget your password.

Please login to the accommodation portal using the email address you provided to UCAS. You'll be able to request a new password. Alternatively please contact Residence Life.

Where can I find my contract length and weekly rent?

See our 2016/17 price list.


Room swaps

Room swaps will be considered on a case by case basis with the intention to improve your resident experience with us.

If you need to change your room please come into the Residence Life and Student Accommodation Services office (RLO) in Mary Newman to discuss your request and we will try to help you.

Additional costs:

  • A £40 administration fee is charged for room swaps.
  • If required a cleaning fee will be charged (approximately £30 depending on the amount of cleaning required).
  • If the room you choose is more expensive we will make the new charge from the day you move-in.
  • If the room you choose has a longer contract length then the extra weeks will be added on to your booking.

Cancellation

  • As soon as you sign your licence and pay the £250 deposit you become liable for the full extent of the contract you have signed.


Can I bring a bike/ watersport equipment?

  • Halls of campus - a limited number of bicycles and water-sports storage facilities are provided at a cost of £38 per year, per permit. This is a non-refundable charge. Permits can be bought online at the eStore once you have confirmed your halls room offer.
  • For Alexandra works, Astor House, Frobisher, St Thomas court and St Teresa, a limited number of spaces are available on a first come first served basis – this must be arranged at the hall reception on arrival. There are no wet storage spaces within these halls.

Please note: Bicycles and water-sports equipment are not permitted in bedrooms or any communal areas for health and safety reasons. Bicycles must be stored in a bicycle storage room within designated buildings or the outdoor bicycle racks. If you have a bicycle it is essential to insure it and lock it.

Can I bring a car?

Parking is very limited in the centre of Plymouth. All the halls of residence are close to both the University and the city centre. Public transport links are very good; for example, there is a frequent bus to Derriford Hospital.

  • Parking priority is given to DAS students and sporting excellence students.
  • We only have 60 parking spaces for all of our halls of residence. Students who are allocated a University managed hall room can enter a parking lottery. Parking costs £270 for the period from October - June.

Please note: If you park on campus or any of our halls without a valid permit then you are liable to be fined, which we are sure you will want to avoid. So please make s


General information

Smoking

All University-managed accommodation is non-smoking and a fine will be applied to those who do not comply.

Postage

When vacating your room at the end of your contact, please ensure you change your postal address.

Can I register with the University Medical Centre?

Yes, you can now register with the University branch sites of Beaumont Villa Surgery and Peverell Park Surgery.

Do I need to pay for a TV license? 

You need to be covered by a TV Licence to watch or record live TV programmes on any channel, or download or watch BBC programmes on iPlayer.

This could be on any device, including a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/VHS recorder. If you do any of the above without a valid licence, you risk prosecution and a maximum penalty of up to £1,000, plus any legal costs and/or compensation you may be ordered to pay. You will also still have to buy a TV Licence if you need one.

To find out more, go to tvlicensing.co.uk/studentinfo

How can I buy a TV Licence?

There are lots of different ways to buy a TV Licence. Whether that’s through weekly cash payments, using your nearest PayPoint outlet, spreading the cost with monthly, quarterly or yearly direct debit, credit/debit card or by post – just choose the one that suits you best.

For more information on the ways to pay, go to tvlicensing.co.uk/payinfo

If I live in halls, won’t I already be covered by a TV Licence? 

Your room needs to be covered by its own licence if you're plugged in to watch or record programmes as they're being shown on TV or live on an online TV service, or if you download or watch BBC programmes on iPlayer. If there are TVs in communal areas, check with your halls' manager to see if they’re covered by a halls' licence.



What if I live in a shared house? 

You'll probably only need one licence between you if you have a joint tenancy agreement for the whole house – this is the most common type of shared house arrangement. You might need your own licence if your accommodation is self-contained. That means you have exclusive access to washing facilities, or your own entrance to the property. You will also need your own licence if you have a separate tenancy agreement for your own room. If you're not sure, check our advice for tenants and lodgers.

 Won't my parents' licence cover me? 

Your parents' licence will not cover you while you're away at uni unless you only use a device that's powered solely by its own internal batteries and not connected to the mains.

What if I'm not at uni for the summer? 

If you're leaving your halls or rented accommodation and moving back home for the summer, there's a good chance you won't need your TV Licence if there's one at home. You can see our policy and apply for a refund online.

 What if I don’t need a licence?

If you don’t need a TV Licence, you still need to let TV Licensing know.

University approved off campus private accommodation

All of the student share properties on Plymouth StudentPad have been inspected by a member of the Residence Life team, to ensure that they are suitable for our students. This is the only way to find University approved properties.

If you are a prospective student of Plymouth University, or currently studying here, we can guide you in your search for private accommodation.

Start your search for private accommodation using our service

Addresses

All ordinary mail should be clearly marked with your name and room number and sent to the following addresses:  

  • Alexandra Works, Alexandra Road, Mutley, Plymouth, PL4 7DU
  • Astor House: 163 Notte Street, Plymouth, Devon, PL1 2AQ
  • Francis Drake Hall of Residence, James Street, Plymouth, PL4 6AP
  • Frobisher House, 64-66 Ebrington Street, Plymouth, PL4 9AQ
  • Gilwell Hall of Residence, Tavistock Place, Plymouth, PL4 8AP
  • Mary Newman Hall of Residence, Portland Square, Plymouth, PL4 6DH
  • Pilgrim Hall of Residence, Gibbon Street, Plymouth, PL4 8BT
  • Radnor Hall of Residence, 10 Gilwell Street, Plymouth PL4 8BX
  • Robbins Hall of Residence, Gibbon Street, Plymouth PL4 8BZ
  • St Teresa House, Beaumont Road, Plymouth, PL4 9AZ
  • St Thomas Court, Gasking Street, Plymouth, PL4 9AP