Technical and support vacancies

Apply for technical and support roles with Technology and Information Services

We have technical and support vacancies at a range of levels in the IT Customer Services and IT Product Development and Delivery departments, part of Technology and Information Services (TIS).
Candidates will need to display excellent problem-solving skills, be able to communicate in writing and verbally with users throughout the University, and be comfortable contributing to a successful team dynamic and sharing knowledge with others. Experience of working in a formal IT service management environment (ITIL/SDI/ISO20000) and the use of agile methodologies is desirable. 
See below for a list of the vacancies and individual job descriptions. Please note that where candidates apply for one or more of the roles in this area, we may suggest other roles where we feel you may have appropriate skills.
The University has a focus on personal development and appropriate training will be provided.

Endpoint Management and Support

We are looking for several candidates to join our First/Second line support and end-user compute teams in IT Customer Services. Successful applicants will be working in a dynamic team supporting our staff, students and researchers using our portfolio of applications and fleet of over 6,500 end-user devices. Ideally, you should have skills and capabilities covering the following areas:
  • data collection and analysis using SQL, Excel and various standard statistical packages
  • desktop applications and operating systems installation, configuration and support
  • endpoint management using technologies, such as Microsoft System Center, Intune, Jamf Pro
  • software packaging, deployment and troubleshooting, including zero-touch deployment
  • licence management and compliance
  • endpoint security and compliance monitoring, including antivirus, patching and privilege access management
  • active directory and group policy scripting, including using PowerShell.
Current vacancies:
A9033 – Senior Operations and Maintenance Analyst - Desktop Engineer (×3)
A9034 – Assistant Support Analyst (×2)

Developer/DevOps

We are looking for developers with strong development and operational skills for roles within our DevOps teams in IT Product Development and Delivery department. Successful applicants will be working in a dynamic team supporting the full product lifecycle management for the University's applications and infrastructure. Ideally you should have good skills and capabilities in some of the following areas:
  • on-premise and cloud infrastructure and backups including Microsoft Azure, HCI, HPC
  • Microsoft Windows Server and/or Linux operating systems
  • endpoint security, monitoring and compliance
  • platforms including SQL Server, SharePoint Online, Microsoft 365, Microsoft Identity Manager
  • PowerShell and/or Linux shell scripting
  • Developing integrations and widgets using ASP.net with C#
  • Salesforce CRM development using Salesforce Apex
Current vacancies:
A9032 – Senior DevOps Engineer (×3)

Digital Success

Under the guidance of the Digital Experience and Platforms Manager and as a member of a multi-disciplined team, the role holder will lead the successful adoption of enterprise platforms, supporting the strategic direction of Technology & Information Services and the wider University agenda. The role holder will develop comprehensive, customer-focused digital material that enables successful platform adoption, and deliver engagement sessions such as training programmes and/or workshops for end users.
The focus will be on the Microsoft Office 365 platform (including Microsoft Sharepoint), offering best-practice guidance, support and training where practicable. The role holder will also support the successful adoption of the University Mobile App and take the lead on the established University Digital Advocate Network by running meet-ups, engaging in conversations and driving the use of enterprise platforms.
Current vacancies:
A9022 – Digital Success Lead