IT services
Welcome to IT Services. If you're looking for help, advice or support with any aspect of IT you've come to the right place
For an IT related issue, please contact our technical support team.
Students: libraryandITenquiries@plymouth.ac.uk or +44 1752 588588
Staff: ITselfservice.plymouth.ac.uk or +44 1752 588588
For information about studying, working and teaching from home, please visit our work at home pages (requires University login).
Alternatively, you may find our self-help pages useful.
Alternatively, you may find our self-help pages useful.
What IT help and support is available for online teaching and homeworking?
The University’s Technology and Information Services team has a general FAQ which links to a range of support resources, information and guidance.
What software is available to students for studying from home?
Please visit our dedicated information page where you'll find links to free software licensed for students to download and use on their own devices to support remote learning.
Digital skills support
Access the
Digital skills support page
, which contains a range of information about the tools and technologies available at the University to support you in the development of your digital skills and capabilities. It provides resources and links which enable you to:
- explore the technologies available at the University using the A-Z search, or via thematically grouped technologies to support: productivity; teaching and learning; research; and accessibility
- access induction resources for new staff and students – to get started with all things digital
- access details of online and in-person training and see a range of FAQs relating to daily digital tasks
- self-assess your digital skills using the Discovery Tool
- see examples of good practice guidelines for effective online communication
- find out more about AI.
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Explore the University's tools and technologies categorised by the following areas:
Student IT
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Changing/forgotten your password
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Digital Learning Environment (DLE)
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Email and Office 365
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ePortfolios using PebblePad
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Internet access in halls
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Library services
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LinkedIn Learning
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University of Plymouth app
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My timetable
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Using Zoom
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Online IT induction
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Printing, scanning & copying
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Saving your work
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Software
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Student portal
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Update my profile
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Connect to Wi-Fi
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Enrolment
Maintenance windows
Planned periods of maintenance activity to facilitate improvements and upgrades to key IT services during which there may be a service disruption
| Digital Learning Environment (DLE) | 07:00–09:00 every Tuesday & Thursday |
| University Network (including internet) | 07:00–09:00 every Tuesday |
| Research Information Systems | 20:00–00:00 every Wednesday |
| HR Systems (iTrent) | 17:00–21:00 every Tuesday |
| IT Self Service portal | 08:00–08:30 every Friday |
| Library Systems (Alma, Primo, Leganto) | 22:00–02:00 every Saturday |
| UNIT-e Student Record System | 17:00–21:00 on 1st & 3rd Wednesday each month |
If you are experiencing an issue, or you have any questions concerning planned maintenance work, please contact the IT Service Desk by telephone on +44 1752 588588 or online using the IT Self Service portal.
IT Services
Staff
IT Service Desk open 08:00–17:00 Monday to Friday
Information security
Explore
information and resources
to help combat security threats and keep the University's and your data safe