Frequently asked questions

Who can use it?

The prepaid catered halls package is available to students who are staying in University managed halls of residence. These are:

  • Francis Drake
  • Gilwell
  • Mary Newman
  • Pilgrim
  • Radnor
  • Robbins.

Why should I sign up?

It is convenient and provides tasty, local and healthy foods every day. It provides an alternative to the worry of having to manage budgeting. It is a great solution to someone with a busy lifestyle and most importantly these is no burnt food or washing up!

How does it work?

Prepaid catered halls offers a stress free and flexible prepaid approach to eating during term times

How do and how much do I pay?

The total amount of £1,575 is due when your accommodation is booked and confirmed. Payment should be made via the Estore which will open in March 2020.

You will be asked to confirm the name of the student, a valid contact number and if you have any dietary requirements.

Can my dietary requirements be catered for?

The majority of dietary requirements or allergens can be catered for by our team. A vegetarian and gluten free meal will always be available at meal times. If you do have a dietary requirement or allergen and would like to discuss, please contact the catering office by email:

How many meals are provided?

Breakfast and evening meal are included in the prepaid catered halls package. These are provided for 35 week excluding the Christmas and Easter breaks. Exact times to be confirmed at a later date.

Where are the meals served?

Breakfast is available in Drakes Café, RLB Café or John Bull Café Monday – Friday from 07:30 – 09:00

Dinner is served in Drakes Café Monday – Friday between 17:00 – 19:00

What is included?

Breakfast will consist of:

  • five item cooked breakfast or
  • breakfast bap or
  • continental (meats, cheese, fruit and yoghurt),
  • all served with tea and coffee, water or fruit juice.

Dinner will be two courses (main meal and desert). There will be two options – a meat based meal or a vegetarian / vegan meal which will also be gluten free. Served with tea and coffee, water or fruit juice.

Please see our sample menu for further details.

Can I swap breakfast or dinner for lunch?

Unfortunately no, the package covers breakfast and an evening meal.

Can I sign up half way through the year?

This will be subject to availability, please contact the catering office for further details:

Can I sign up for prepaid catered halls a term at a time?

Currently the prepaid catered halls package is only available to students who sign up at the beginning of each academic year.

Can I get a refund for any meals I miss?

A refund will not be given if you miss any meals or if you do not take all or any of the meals provided whilst living in the accommodation or during the academic year, or if the food offered is not to your personal preference.