Replacement cards
Inform the Card Office immediately by completing the
lost card form if your card is lost. Replacements must be purchased using the
eStore facility.
Please note a fee of £7.50 will be charged for lost cards and is non-refundable.
Stolen cards
If you have a police crime reference number and proof of ID, you can request a card replacement free of charge by completing a
stolen card form.
Damaged or faulty cards
To have your card replaced free of charge, please contact the Card Office to arrange a time to attend an appointment, then bring your damaged or faulty card to your appointment.