Help

How to get help online and in person
Help

Study support and additional services

Ask us – Help in the library


Due to COVID-19, and the National lockdown, we are currently offering IT support via phones, email and ASK Live Chat. This service will be available 09:00 until 18:00, Monday to Friday. You can log a query or problem anytime on the Self-Service portal and staff will respond as soon as possible.

Please see our Student IT support policy for full details of the service we provide.

Finding books and articles

To find books, articles and gain access to databases you will need to use our Library Catalogue search tool called Primo. Our Library Guide provides more information and training on using Primo.

You can access Primo on any device by going to Primo.plymouth.ac.uk.

Find out how many books you can borrow, how to find them on the shelves and how to take them out on our borrowing page.

Library guides

Find relevant resources plus help and support for your subject in the Library’s Subject Guides.

Each guide includes:

  • Specific resources such as online journals or databases for your subject.
  • How to get the full text off-campus.
  • Contact details for your Information Specialist (Librarian).
  • Help with referencing and avoiding plagiarism.

If you are struggling to find resources or need additional help please contact your Information Specialist (Librarian) who will be happy to help.

Online help

Find answers to your Library & IT questions

Search our knowledge base to find information about the Library, our resources and IT services.

Visit Library & IT Self-Help