Consultation with a counsellor

Important update for students who need counselling and mental health support

Counselling and Mental Health continue to offer all their services online, however, we now have capacity to start offering some COVID Safe face to face appointments where appropriate.

Find out more about our online support

  • ~ "I would recommend counselling to anyone because it has helped me so much." - Feedback from a student after attending our one-to-one counselling sessions.

What counselling do you offer?

The counselling we offer is short-term and focused on your academic and university life. Our One-At-A-Time model means each of your appointments is standalone but you can book another session with the counsellor you saw or another member of the team when you feel the need. This gives you time to reflect and process what was discussed and try out any suggestions or strategies and see what effect they have before contacting us again.

Where appropriate we can also offer short-term counselling (4-6 sessions) with one of our trained Associate counsellors

If your needs are more complex and require a specialist or long-term approach we will direct you to more appropriate services in the community, including the NHS. Almost all of the city services operate waiting lists, generally a few months, so we will also suggest other ways of helping yourself in the meantime.

What if I'm not sure I need counselling?

Don't assume your problem is too small. If you're not sure, why not talk to one of our Listening Post volunteers in the Student Hub. If in any doubt, please complete the online referral form.

How long will I have to wait?

Student Wellbeing Services cannot guarantee same-day appointments although we do our best to see students as quickly as possible. We aim to book you a First Session within 10–15 working days, but we're a very busy service - last year we saw over 1,000 students. If you're in urgent need of support please refer to our support in times of crisis section. If you or someone else is at immediate risk of harm you should contact your GP.

After the First Session you may be put on our waiting list for counselling with an Associate - how long you'll have to wait will depend on various factors, including the time of year, but we'll try and give you some idea.

By first completing the online referral form we will be able to get a sense of what kind of support you need and who might be best placed to help, before you arrive for your appointment. At the First Session we can offer coping strategies and resources. We will discuss options available through the University and through external services, including the NHS. These may include referral for counselling or other support, personal development sessions and group workshops or self-help materials.

Will the counsellor judge me?

No! We all know what it feels like when problems begin to get in the way of our everyday life. When things go wrong it's usually because our coping strategies have let us down or we're so distressed by circumstances that our view of things becomes distorted. Seeking the support we need to manage difficulties and gain experience takes courage so, far from judging you, we see your approach to the service as a sign of strength. You will be taking the first steps towards resolving your problem.

What about counselling and record keeping?

Counsellors keep brief notes to help them remember the important facts about your situation. Notes are kept on a secure, password protected database, accessible only by student counselling and personal development staff. The fact that you have used our service will not appear on your student records and no-one outside student counselling and personal development will be given any information about you without your permission. See more about confidentiality.

Can I choose the gender of my counsellor?

Let us know if you have a clear preference for a male or female counsellor when completing the online referral form and we'll do our best to book you appropriately.

Can I request an extenuating circumstances letter?

You can if you're in counselling with us and your studies are evidently affected, but your counsellor can only make a comment on the period where they have seen you. It's usually best to discuss the need for extenuating circumstances letters with your tutors first. Please don't assume that we can automatically issue you with a letter or that we can produce letters at very short notice. Sometimes a letter from your GP is more appropriate. For more information on extenuating circumstances, please see the University policy.


Physical access

The counselling and personal development service reception on the main Plymouth campus is based in the Student Hub, in the Charles Seale-Hayne Library and is fully accessible. Counselling sessions are held in 4 Portland Mews where there is wheelchair access to the ground floor, a waiting area, one consulting room and adapted toilet facilities.

If you'd like an appointment and need it to be in a ground floor room, please contact us on +44 1752 587676 in advance and we'll arrange this for you. If required, we can arrange parking for disabled students in a bay immediately outside the building.

Written materials

All our service publicity can be produced in different formats on request.

How can we help you?

We want to make our service accessible to all undergraduate and taught postgraduate students. If there are any barriers to you using the service, please contact us and we'll be happy to make alternative arrangements or adjustments wherever possible to accommodate your needs.

Student Wellbeing Services – Plymouth campus

Student Hub, Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Opening times: Monday–Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)