Student Wellbeing Services

Important update for students who need counselling and mental health support

Counselling and Mental Health continue to offer all their services online, however, we now have capacity to start offering some COVID Safe face to face appointments where appropriate.

Find out more about our online support

We're here to listen

We offer one-to-one appointments and a whole range of personal development sessions and groups. If you're off campus, you may want to think about e-counselling.

What appointments are available?

A counselling appointmentis a chance to look in-depth at your concerns, thinking about the cause of your current difficulty, looking at the feelings and emotions you may be experiencing as a result and exploring together ways to improve your current situation, by drawing on your inner strengths and resources.

A mental health appointment is one on one with one of the University's Mental Health Advisors. The aim is to connect with students who have a previous or recent mental health diagnosis or have started to experience symptoms that are affecting their ability to engage in university life. The appointments are approximately one hour long with the aim of gaining an understanding of how things are for the student and what support (if any) they are currently receiving. We carry out a risk assessment to help us determine what support will be most appropriate. We help to create a support plan, often including self-help strategies and resources and where appropriate, we will signpost the student or support them to connect with external agencies. 

We know it can be daunting, but we are a friendly team and the appointments are an opportunity for an open, honest, and non-judgemental discussion. 

Mental Health Drop in Service  A member of the team is on hand to support students with immediate difficulties/crisis or give students advice to help support themselves or a friend. Appointments last around 10-15 minutes and do not need to be pre-booked.

Find out more by selecting the service from the grid below.

Making an appointment  

As a service, we offer both counselling appointments. Find out more information about making an appointment.   

As part of learning support and wellbeing we are strongly connected to other support services such as Disability Services, learning development, SUM:UP, care leavers and pastoral and spiritual support

UPSU Support and Advice, part of the Students' Union, also provides advice about a whole host of issues including academic, consumer, debt, housing, legal, student funding and welfare benefits.  

Have you experienced sexual assault? View the University of Plymouth's information and guidance


If you are going through a tough time staff and students can access free online support with Togetherall. Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better. You will have access to a 24/7 online community and professional support from trained counsellors. Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing.

Togetherall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them!

Go to Togetherall and sign up under ‘organisation’ with your university email address.

SHINE – Self Help Inspiring E-Resources

SHINE is created by students, counsellors and researchers. Watch, read, listen, find apps and useful links to the best online resources and information about mental health and well-being.

SHINE at Plymouth categorises student friendly content on mental health and well-being.

View SHINE resources

The Listening Post

The Listening Post is a drop-in service for students, staffed by trained volunteers.

You can access same day Listener support by contacting the Student Services Hub on 01752 587 676.

Meet the Listening Post volunteers

Fika – look after your own emotions and stay well

Find out how to download Fika, a mental health improvement platform, to help positively impact wellbeing and performance. 

Webinar: Managing stress and anxiety

All of us experience stress and anxiety from time to time. 

For some of us our stress and anxiety levels are more constant and can get in the way of healthy day to day functioning. 

Our stress and anxiety podcast shares some strategies to take with you and practice in your day to day life. 

Best of all it’s available to listen to whenever and wherever you choose.


Physical access

The Student Hub is located in the Charles Seale-Hayne Library and is fully accessible. Counselling sessions are held in 4 Portland Mews where there is wheelchair access to the ground floor, a waiting area, one consulting room and adapted toilet facilities. 

If you'd like an appointment and need it to be in a ground floor room, please contact us on +44 1752 587676 in advance and we'll arrange this for you. If required, we can arrange parking for disabled students in a bay immediately outside the building.

Charles Seale-Hayne Library access guide on AccessAble

Portland Mews access guide on AccessAble

Written materials

All our service publicity can be produced in different formats on request. 

How can we help you?

We want to make our service accessible to all undergraduate and taught postgraduate students. If there are any barriers to you using the service, please contact us and we'll be happy to make alternative arrangements or adjustments wherever possible to accommodate your needs.

Emergency contact numbers 

If you are concerned about the immediate safety of yourself or others call 999.

Student Hub opening times and contact details

Your one-stop-shop for the following services covered on this page.

The new Student Hub is located in Charles Seale-Hayne Library. You will be able to find all services that were previously available in the Learning Gateway, plus Funding and International advice.

Opening times:

Monday – Thursday, 08:30–17:00 / Friday 08:30–16:30

Email:  Phone: +44 1752 587676 

Address: Student Hub, Charles Seale-Hayne Library, University of Plymouth, PL4 8AA

Student Wellbeing Services – Plymouth campus

Student Hub, Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Opening times: Monday–Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)