Student Wellbeing Services

We're here to listen

We offer one-to-one appointments and a whole range of personal development sessions and groups. If you're off campus, you may want to think about e-counselling.

What appointments are available?

A counselling appointmentis a chance to look in depth at your concerns, thinking about the cause of your current difficulty, looking at the feelings and emotions you may be experiencing as a result and exploring together ways to improve your current situation, by drawing on your inner strengths and resources.

A wellbeing appointment is a chance to talk briefly about your difficulty with a member of the student wellbeing team, exploring practical strategies which may be helpful to improve your current situation, and working on action-planning and goal setting. Wellbeing appointments offer a practical approach based in the here-and-now.

A mental health appointment is one on one with one of the University's Mental Health Advisors, Issy, Atarah or Ayuko. The aim is to connect with students who have a previous or recent mental health diagnosis or have started to experience symptoms that are affecting their ability to engage in university life. The appointments are approximately 1 hour long with the aim of gaining an understanding of how things are for the student and what support (if any) they are currently receiving. We carry out a risk assessment to help us determine what support will be most appropriate. We help to create a support plan, often including self-help strategies and resources and where appropriate, we will signpost the student or support them to connect with external agencies. 

We know it can be daunting, but we are a friendly team and the appointments are an opportunity for an open, honest, and non-judgemental discussion. 

We also run a regular (no appointment) drop-in service, where we are on hand to support students with immediate difficulties/crisis or give them advice to help support themselves or a friend. Appointments last around 10-15 minutes.

Find out more by selecting the service from the grid below.

Making an appointment  

As a service we offer both counselling and/or wellbeing appointments. Find out more information about making an appointment.   

As part of learning support and wellbeing we are strongly connected to other support services such as Disability Services, learning development, SUM:UP, care leavers and the multi-faith chaplaincy.  

UPSU Support and Advice, part of the Students' Union, also provides advice about a whole host of issues including academic, consumer, debt, housing, legal, student funding and welfare benefits.  

Have you experienced sexual assault? View the University of Plymouth's information and guidance

SHINE – Self Help Inspiring E-Resources

SHINE is created by students, counsellors and researchers. Watch, read, listen, find apps and useful links to the best online resources and information about mental health and well-being.

SHINE at Plymouth categorises student friendly content on mental health and well-being.

View SHINE resources

The Listening Post

The Listening Post is a drop-in service for students, staffed by trained volunteers. You'll find us in the heart of the University at the learning gateway.

Come and see us between 10am and 4pm, Monday to Friday in term time.

Meet the Listening Post volunteers

Webinar: Managing stress and anxiety

All of us experience stress and anxiety from time to time. For some of us our stress and anxiety levels are more constant and can get in the way of healthy day to day functioning. Our stress and anxiety podcast shares some strategies to take with you and practice in your day to day life. Best of all it’s available to listen to whenever and wherever you choose.


Physical access

The counselling and personal development service reception on the main Plymouth campus is based in the Learning Gateway, on the ground floor of the Roland Levinsky building and is fully accessible. Counselling sessions are held in 4 Portland Mews where there is wheelchair access to the ground floor, a waiting area, one consulting room and adapted toilet facilities. 

If you'd like an appointment and need it to be in a ground floor room, please contact us on +44 1752 587676 in advance and we'll arrange this for you. If required, we can arrange parking for disabled students in a bay immediately outside the building.

Written materials 

All our service publicity can be produced in different formats on request. 

How can we help you?

We want to make our service accessible to all undergraduate and taught postgraduate students. If there are any barriers to you using the service, please contact us and we'll be happy to make alternative arrangements or adjustments wherever possible to accommodate your needs.

Learning Gateway opening times and contact details

You will find the Learning Gateway in the Wellbeing Centre – your one-stop-shop for the following services covered on this page.

Opening times:

  • Monday - Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)
The Learning Gateway will be closed from 16:30 on Friday 21 December 2018 and will reopen on Wednesday 2 January 2019 at 08:30.

If you are feeling stressed, why not call our confidential, independent, 24/7 Anytime Advice and Mental Health Helpline on 0800 042 0134. They offer in-the-moment emotional and counselling support and would be very glad to talk to you about anything. This service is available 365 days of the year.

Email:  Phone: +44 1752 587676 

Address: Learning Gateway, ground floor of the Wellbeing Centre, Endsleigh Place, Plymouth, PL4 8AA

Student Wellbeing Service - Plymouth campus

Learning Gateway, Ground Floor, Wellbeing Centre, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Semester opening times: Monday–Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)