Primary care homes

What are Primary Care Homes?

Staff come together as a complete care community – drawn from GP surgeries, community, mental health and acute trusts, social care and the voluntary sector – to focus on local population needs and provide care closer to patients’ homes. 

The four key characteristics of Primary Care Home are:

  • an integrated workforce, with a strong focus on partnerships spanning primary, secondary and social care
  • a combined focus on personalisation of care with improvements in population health outcomes
  • aligned clinical and financial drivers through a unified, capitated budget with appropriate shared risks and rewards
  • provision of care to a defined, registered population of between 30,000 and 50,000.


Speaker biographies

Andy Mullins, Regional Primary Care Home Lead, National Association of Primary Care (NAPC)

Andy is the South West Regional Lead for the Primary Care Home Programme. He is an independent business mentor, facilitator and OD consultant with a particular focus on the health sector across the UK and overseas. He has 27 years of experience of driving and leading change across public and private sectors. Before starting his own business in 2013, Andy was a partner at PA Consulting Group where he led the health practice.

Dr Steven Laitner, Regional Primary Care Home Lead, National Association of Primary Care (NAPC)

Dr Steven Laitner is a General Practitioner with a Public Health and Clinical Leadership background. As well as practising as a part-time GP, he is a freelance health consultant with his own consultancy company, Programmes for Health, which supports a range of healthcare commissioning and provider organisations. Steven was one of the original architects of the Accountable Lead Provider model while working at the Department of Health, where he was also National Clinical Lead for Shared Decision Making. He is currently supporting a range of organisations on developing accountable, integrated, programmes of care. 

During 2016, Steven joined the National Association of Primary Care (NAPC) as a Clinical Advisor to their Primary Care Home (PCH) Programme. He has developed a keen interest in population health management, in particular, population segmentation and risk stratification.

His work also covers new models of care delivery such as telephone triage, referral triage, self-management support, care coordination, case management and care planning. He supports commissioners and providers to develop new programmes of care such as Musculoskeletal and Frail Elderly Programmes. His clinical interests include primary care, frail elderly, care planning, self-care support, GP access, patient leadership and shared decision-making.

Claire Oatway, Chief Operating Officer, Beacon Medical Group

Claire Oatway manages Beacon Medical Group – a super-practice supporting 33,000 patients in Plymouth and South Devon. Claire joined early in Beacon's development and in the last two years has helped the teams to redefine General Practice. Three good CQC inspections and patient feedback shows that the practice has gone from strength to strength.

Claire has weaved her deep understanding of strategic partnerships and systems leadership principles into her role with a major impact on this practice's approach to population management. Combined with clinical expertise and innovation, the team at Beacon have been heavily positively disruptive to the local health and care system. As one of 15 rapid test sites for Primary Care Home, the new mini-MCPs, Beacon has transformed itself to be a sustainable practice that thrives on innovation. Passionate, optimistic and candid.