This service evaluation aimed to provide timely, formative recommendations for the refinement, and development of the new service model. We focused on the mechanisms that are most effective, how the service could be improved and collected and interrogated available data to define how the new service works.
The service evaluation aimed to:
- define key operational components and activities within the service
- identify facilitators to service implementation and delivery
- identify barriers to service implementation and delivery
- identify potential improvements to service delivery
- understand perceptions of key stakeholders, including service users, police officers and mental health professionals delivering the interventions.
- understand how the service is being implemented on the ground.
The service user data presented above shows the impact of effective delivery of the intervention. Relational continuity, partnership working, focus on the development of trust and working alongside the individual all contribute to enhancing outcomes for those to whom the intervention is delivered. Furthermore, a clear referral process, colocation and regular attendance at appropriate operational police meetings enhance the number and quality of referrals. The following sections present four categories of recommendations to enhance implementation and delivery of the intervention, including recommendations for intervention implementation; intervention delivery; project coordination and evaluation and monitoring.
Regular operational team meetings with representation from delivery teams (including management and practitioner representatives), project coordinator, service managers and evaluators. Operational meetings should meet regularly throughout delivery, with particular attention to ensure greater frequency of meetings in the early implementation phase to support early organisational communication strategies and referral processes.
- Delivery teams to develop working relationships with Neighbourhood Officers through (i) colocation and (ii) identification of and attendance at appropriate operational meetings to (i) enhance referrals and (ii) enhance partnership working with patients.
- Inclusion in training/intervention communication for all police officers to consider if a NL&D referral is appropriate in all interactions with individuals regarded as vulnerable.
- Timely availability and assurance of funding in order to recruit staff to posts.