Terms and conditions
All tickets are issued electronically via email. We no longer issue physical tickets however e-tickets can be printed at home. Please show your e-tickets to our Front of House team on arrival, either via a digital device or your printed version.
Tickets cannot be reserved without payment, unless you are a Patron of The Arts Institute.
For in-person events seats are unreserved and are on a first-come, first served basis.
The Arts Institute reserves the right to change or cancel events without prior notice. Registered attendees will be informed of any changes to events via email.
Tickets are non-refundable, except when an event has been cancelled by The Arts Institute. However should you develop any COVID-19 symptoms or be advised to self-isolate please contact us via email and we will be happy to amend your booking.
We recommend booking tickets in advance, however some events may have tickets available on the door. Please note we do not take cash.
Concessionary rates apply to:
University of Plymouth students, staff and alumni
children under the age of 16
Proof of eligibility may be requested.
Many events are free for University of Plymouth students as part of our SPiA scheme. Students from any course can receive up to £150 of credit to spend on films, music, talks, and dance and theatre performances. Look out for the SPiA logo on selected events. Find out more about SPiA.
Patrons of The Arts Institute are entitled to fantastic benefits including priority booking, free tickets to all Arts Institute events and invitations to exclusive Patron events. Find out more about joining our community of Patrons.
Enjoying our digital programme
Once you have booked your place at an online event you will receive a link to access your chosen event at the advertised date and time. On the day of the event, simply join via the link provided.
Pre-recorded events will be available via our website, and live events will be hosted on Zoom Webinar or YouTube Live.
We recommend adding a reminder for your chosen events to your calendar.
To ensure you don't miss anything, we recommend joining events five minutes prior to the advertised start time.
For the ultimate experience we recommend joining events on a desktop computer or laptop – whilst tablets and smartphones will work, the event will be easier to view on a larger screen.
During our live events on Zoom Webinar and YouTube Live you will not be heard or visible to the host or other audience members. However depending on the event, you may have the opportunity to present a question to the host, if you wish to remain anonymous this can be done through the chat function.
Please be aware that some events are captured for use in University online and offline marketing and promotional materials. If you, or a member of your group, do not wish to be photographed or recorded, please let a member of staff know.
You should not need any specialist software in order to enjoy live events, however you may prefer to download Zoom prior to the event to learn more about its features – find out more about Zoom.