Confidentiality and data protection


The service respects your privacy. Any information you give us is strictly confidential to the student counselling and personal development service within learning support and wellbeing. We do not pass on personal information about you, including your attendance, to anyone outside the service (such as parents, tutors, placement staff).

There are three possible exceptions to this rule:

1. Where you give us expressed consent to disclose information (such as for extenuating circumstances or talking to a general practitioner (GP)).

2. Where the law requires us to break confidentiality (we are talking about serious crime such as terrorism and drug-trafficking, rather than misdemeanours).

3. If you give us information that leads us to believe that you, or someone else, is at serious and imminent risk of harm (also see fitness to practice below) then we may take steps to minimise this danger. Any action would usually be discussed with you first. It is important to emphasise that no one will be told who does not need to know.


All counsellors are required to receive professional clinical supervision for their work to ensure quality of practice. Your sessions (but not your identity) will be discussed in supervision, which is confidential and undertaken with an experienced practitioner.

Fitness to practice

If you are training to be a doctor, nurse, teacher or social worker, the University/Peninsula Medical School also has a duty of care to the members of the public. In exceptional circumstances, where counsellors feel that the difficulties you are experiencing places people in your care at risk of harm, we would follow an agreed protocol with the relevant school/department to enable you to access additional and appropriate support. Where issues emerge regarding your fitness to practice we would also raise this with the relevant occupational health department, and make a referral. You would be included in and supported through this process wherever possible.

Record keeping and data protection

It's considered good practice for counsellors to keep records of their client work. If you use the service you will be asked to sign a confidentiality agreement confirming you have received the data protection information and that you consent for us to keep details of your sessions; these records only contain brief and factual information. Information is held on a password protected database (we no longer keep paper records) and kept for a period of six years, at this point it will be deleted.

Access to notes

Under the terms of the 1998 Data Protection Act, you have a right to access all notes kept on you. If those notes contain references to other individuals these may not be made available to you, as data protection is also granted to third parties.

If your file includes a letter or additional information from the person responsible for your clinical care, such as a GP or psychiatrist, consent from the relevant practitioner must be obtained before the correspondence is disclosed.

If you wish to see your file, you should put a request in writing to the Team Leader of the Student Counselling and Personal Development Service, Anne Bentley, giving at least ten days’ notice.


Although we provide a high quality, professional service, if you feel we have fallen short of our high standards please raise this with your counsellor in the first instance. If you would like to speak to someone else you may always contact the Team Leader, Anne Bentley. Any concern will be handled with sensitivity.

We subscribe to the British Association for Counselling and Psychotherapy Ethical Framework and are subject to the BACP Professional Conduct Procedure.  

Formal complaints should be addressed via the University’s student complaints procedure.

Anytime Advice and Mental Health Helpline – 24/7 support

  • Available 24 hours a day, 7 days a week, 365 days a year.
  • In-the-moment emotional and counselling support.
  • Accessible by phone, email and LiveCONNECTSM instant messaging.
  • Information and advice on a range of studying, work, family and personal issues.
  • Confidential.
  • Completely independent from the University.
Freephone: +44 800 042 0134 
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Student Wellbeing Service - Plymouth campus

Learning Gateway, University of Plymouth, Ground Floor, Roland Levinsky Building, Drake Circus, Plymouth, PL4 8AA

Semester opening times: Monday–Friday, 8.30–17.00 (Tuesday open 10.00, Friday close 16.30)