Your Halls Team
The Halls Team are here to provide support to all students living in University-managed halls (Francis Drake, Mary Newman, Robbins, Gilwell, Radnor and Pilgrim). They are contactable by either phone or email seven days a week during duty hours to provide help and support – no matter what you need.
Duty hours are Monday – Saturday 11am–9pm, and 2pm–9pm on Sunday.
After the arrivals period, during your first few weeks you can expect a member of the team to visit your flat and introduce themselves. Feel free to ask them any questions you have about your accommodation or our Residence Life events. They will call in monthly after that to check in and make sure that everyone is happy.
If you have any concerns you would like to raise, you can speak to the Halls Team. They aim to resolve any disputes informally but can escalate issues to our Hall Officers if necessary. The Halls Team are based on campus during duty hours and can assist with:
- noise complaints and communal living issues
- concerns regarding Halls
- lock outs
- trip switches
- signposting to other University support services.
How to get in touch
Phone: please call the duty phone number listed on your bedroom poster during duty hours
If you require emergency support outside of duty hours, you should contact the Security Team on
+44 1752 588400
For medical emergencies please call 999.