Supporting you

Who are we?

The Residence Life Team are here to ensure that students make the most of their time in University managed halls of residence, while feeling safe and supported. The team provides support and advice to help you to settle in and integrate into your first year at university in your new home. 
<p>Residence Life team</p>

Your halls team

The halls team are here to provide support to students living in University-managed halls (Francis Drake, Mary Newman, Robbins, Gilwell, Radnor and Pilgrim). They are contactable by either phone or email seven days a week between the hours of 11am–9pm to provide support. 
During your first few weeks following arrivals you can expect a member of the team to visit your flat and introduce themselves, feel free to ask them any questions you may have concerning your accommodation or our Residence Life events. They will call in monthly after that to check in and ensure that everyone is happy.
If you have any concerns you would like to raise you can speak to the halls team. They will aim to resolve any disputes informally but can escalate issues to our hall officers if necessary. The halls team are based on campus during duty times and can also assist with:
  • noise complaints
  • social distancing complaints
  • concerns regarding Halls
  • COVID-19 queries/issues
  • lock outs
  • trip switches
  • signposting to University services.

How to get in touch

Phone: please call the duty phone number listed on your bedroom poster between the hours of 11am–9pm 
Email: (monitored 9am–5pm)
If you require emergency support out of the Halls team's working hours please contact security +44 1752 588400
For medical emergencies please call 999

Hall Officers

Hall officers available Monday – Friday to provide support and to deal with more serious issues and complaints. If you would to prefer discuss any issues you may be facing privately, you can book a confidential telephone appointment with a hall officer via the accommodation portal. 
Hall officers can assist with: 
  • serious incidents in halls
  • formal complaints e.g. regarding behaviour, maintenance
  • early leaver process.


Security are onsite 24 hours a day 7 days a week, 365 days a year. Our security staff make regular visits to on-campus halls and areas surrounding halls to ensure your safety. They should be your first point of contact for the following reasons: 
  • Serious incidents in halls.
  • Out of hours support (9pm–9am) e.g. lockouts, noise complaint, social distancing complaint.
  • To alert them of any suspicious behaviour.
  • If you require first aid. In an emergency always call 999.
To contact security please call +44 1752 588400