Your halls team
The halls team are here to provide support to students living in University-managed halls (Francis Drake, Mary Newman, Robbins, Gilwell, Radnor and Pilgrim). They are contactable by either phone or email seven days a week between the hours of 11am–9pm to provide support.
During your first few weeks following arrivals you can expect a member of the team to visit your flat and introduce themselves, feel free to ask them any questions you may have concerning your accommodation or our Residence Life events. They will call in monthly after that to check in and ensure that everyone is happy.
If you have any concerns you would like to raise you can speak to the halls team. They will aim to resolve any disputes informally but can escalate issues to our hall officers if necessary. The halls team are based on campus during duty times and can also assist with:
- noise complaints
- social distancing complaints
- concerns regarding Halls
- COVID-19 queries/issues
- lock outs
- trip switches
- signposting to University services.
How to get in touch
Phone: please call the duty phone number listed on your bedroom poster between the hours of 11am–9pm
For medical emergencies please call 999