Accommodation Services offer a range of support for students during their stay in University-managed halls

Who are we?

The Halls Team are here to ensure that students make the most of their time in University managed halls of residence, while feeling safe and supported. 
Our Team provides support and advice to help all of our residents settle in and integrate into their first year at university in their new homes. We're made up of Hall Officers, Assistant Hall Officers and student Hall Ambassadors.
If you have any problems during your stay (whether it's losing your keys or feeling homesick), we're here to help. There's no such thing as a silly question, so don't be afraid to ask.
The 2023 Halls Team stand in a standard en suite room. They are smiling. A desk, wardrobe and shelving unit are visible on the left. There is a double window in the background and a bed with a patterned duvet on the right.

Your Halls Team

The Halls Team are here to provide support to all students living in University-managed halls (Francis Drake, Mary Newman, Robbins, Gilwell, Radnor and Pilgrim). They are contactable by either phone or email seven days a week during duty hours to provide help and support – no matter what you need.
Duty hours are Monday – Saturday 11am–9pm, and 2pm–9pm on Sunday.
After the arrivals period, during your first few weeks you can expect a member of the team to visit your flat and introduce themselves. Feel free to ask them any questions you have about your accommodation or our Residence Life events. They will call in monthly after that to check in and make sure that everyone is happy.
If you have any concerns you would like to raise, you can speak to the Halls Team. They aim to resolve any disputes informally but can escalate issues to our Hall Officers if necessary. The Halls Team are based on campus during duty hours and can assist with:
  • noise complaints and communal living issues
  • concerns regarding Halls
  • lock outs
  • trip switches
  • signposting to other University support services.

How to get in touch

Phone: please call the duty phone number listed on your bedroom poster during duty hours
Email: (monitored 9am–5pm)
If you require emergency support outside of duty hours, you should contact the Security Team on +44 1752 588400
For medical emergencies please call 999.

Hall Officers

Hall Officers are available Monday – Friday to provide support and to deal with more serious issues and complaints. If you would to prefer discuss any issues you may be facing privately, you can book a confidential appointment with a Hall Officer via the Accommodation Portal. 
Hall Officers can assist with: 
  • more serious incidents in halls
  • formal complaints e.g. regarding behaviour 
  • maintenance outcome issues
  • early leaver process.
If you want to book a Hall Officer appointment but you're not sure how, follow our easy step-by-step guide.


The Security Team are onsite 24 hours a day, 7 days a week, 365 days a year. Our security staff make regular visits to on-campus halls and the areas surrounding halls to ensure your safety. They should be your first point of contact for the following reasons: 
  • serious incidents in halls
  • out of hours support (9pm–9am) e.g. lockouts and noise complaints
  • to alert them of any suspicious behaviour
  • if you require first aid or mental health first aid.
To contact Security please call +44 1752 588400. In an emergency always call 999.