Mr Roland Monger
Business Change Manager
IT Product Development and Delivery (Technology & Information Services)
Currently on Secondment to the Registry and Faculty Transformation (RaFT) Project as RaFT Manager.
This is an 18 month project looking at a variety of processes and policies across the Registry and all University Faculties with a view to saving time, saving money and improving the student experience.
Business Development Manager
As Business Development Manager, I look after the team that manages a number of crucial tasks from maintaining, updating and developing our internal systems (Salesforce, Unit-e, UCAS links etc.) and reviewing processes to problem solving and looking for long-term strategic solutions.
In an ever changing sector, a key part of my role is horizon scanning for ways in which our Student Recruitment & Admissions service can be more efficient and can be better positioned to meet the needs of future applicants. A large area of work for me is in modernising and streamlining some of our current working practices as well as helping to guide the University on issues such as qualification reform, internationalisation and an increasingly tech-savvy applicant cohort who expect more information at their finger-tips, quicker and with greater interactivity. My team is also focused on ensuring that our data collection, storage and use is accurate and clear so that the data can help steer decision making to improve the performance of the department.
I work closely with the Admissions Operations Manager, Campaigns Manager and Events & Outreach Manager to ensure that we're providing a consistent service and excellent combined leadership.
My immediate Team:
Maria Penn - Business Analyst