Help and support

Your first stop for all general library and student IT enquiries
Student sat in the library

Ask us 

We have a wide range of online resources to help our students and staff but there may be times when you need individual assistance. 
We provide support for general library and student IT enquiries, including help with:
  • online enrolment
  • assistance with your library, computing and print accounts
  • connecting to the Wi-Fi (Eduroam)
  • assistance with setting up University of Plymouth systems, software and services on your personal devices
  • accessing electronic and digital resources
  • printing, copying and scanning
  • locating books on the shelves.
Please see our Student IT Support Policy for full details of the service we provide.
Library & IT Self-Help

Find answers to your Library & IT questions.
Search our help articles to find information about the Library, our resources and IT services.

Library guides

Find relevant resources plus help and support for your subject in the Library’s Subject Guides.
Each guide includes:
  • specific resources such as online journals or databases for your subject
  • how to get the full text off campus
  • contact details for your Information Specialist (Librarian)
  • help with referencing and avoiding plagiarism.
If you are struggling to find resources or need additional help please contact your Information Specialist (Librarian) who will be happy to help.

Finding books and articles

To find books, articles and gain access to databases you will need to use our Library Catalogue search tool called Primo. Our Library Guide provides more information and training on using Primo. 
You can access Primo on any device by going to Primo.plymouth.ac.uk.
Find out how many books you can borrow, how to find them on the shelves and how to take them out on our borrowing page.
 

Study support and additional services

 
 
Charles Seale-Hayne library from the outside