As a former GSM London student, there are core services that you can request from the University of Plymouth as the validating institution.
We also provide information on how to make a complaint to the Office for Independent Adjudicator (OIA).
Transcripts (if you have studied during the summer semester)
If you studied during the summer semester (C19), your results will be confirmed at the October 2019 Award Assessment Board (29–31 October 2019). Transcripts will be distributed by GSM London after the Award Board. GSM London aims to begin the process of sending transcripts to your home address by post in the first week of November.
Certificates
If you studied in C19 your results will be confirmed at the October Award Assessment Board (29–31 October 2019). The University will send you your final certificate to your home address. We aim to post certificates within 8–10 weeks of the Award Assessment Board. Certificates will be sent to you directly and will not be distributed at graduation on 26 November 2019.
Haven't received a transcript or certificate after the October 2019 Award Assessment Board?
If you do not think you have received your transcript or certificate from the October Award Assessment Board, please contact our dedicated records email address gsmrecords@plymouth.ac.uk.
Requesting a transcript or certificate from an earlier Award Assessment Board
If you want to request a certificate or transcript, please contact gsmrecords@plymouth.ac.uk who can check if your certificate or transcript has been sent or is held by the University of Plymouth (if previously not issued by GSM London).
If your certificate is not held by the University of Plymouth, the team will explain how to obtain a replacement certificate or transcript via the e-store from the University’s Exams and Awards Office page. When requesting your certificate, you will be asked to provide your:
Where our records show that you have been previously issued with a transcript or certificate, you may have to pay a for a replacement certificate on the e-store site. The standard fee for replacement certificates is £45. The standard fee for replacement transcripts is £15 per academic year.
To order transcripts or certificates, please visit the University Exam and Awards office page.
Don't have the necessary information to make a transcript or certificate request?
If you are having difficulties in providing the necessary information to make a request for a replacement transcript or certificate please contact us by email at gsmrecords@plymouth.ac.uk.
Transcripts,
Certificates or Award Verifications (References) for awards made before 2019
For transcripts, certificates or award verification letters for study completed before 2019, you will need to order documents via the GSM E-store.
Transcripts, Certificates or Award Verifications (References) for awards made in 2019 or later
If you studied in 2019 or completed your GSM London programme via Coventry University London, please contact gsmrecords@plymouth.ac.uk who can check whether your certificate or transcript has been previously issued and sent to you.Please provide the following information to help us process your request as efficiently as possible:
If you need to update the University of your home address, following the closure of the GSM London Student Support Office, please send an email to gsmrecords@plymouth.ac.uk.
If you are a former GSM student who studied at Coventry University London for your remaining Level 6 credits and have recently received your final Award outcome and wish to appeal against the outcome of the award decision please follow the dedicated University of Plymouth appeals process for GSM London students.
Please also refer to the letter that accompanied your transcript.
The GSM London appeals proforma will need to be submitted by email to the University at appeals@plymouth.ac.uk.
GSM London policies
Storage of student data
Your student record will be securely stored by the University. It will only be accessible by University staff dealing with GSM London queries. Our storage of data is compliant with the General Data Protection Regulation (GDPR).
Student privacy noticeIf as an enrolled student with GSM London at the time of their closure you wish to register a complaint with the Office of the Independent Adjudicator (OIA), please visit their dedicated web page, which provides further details about the administration of GSM London, frequently asked questions and how to make a complaint. Please note, the OIA can only look at complaints about GSM London’s actions until 30 October 2020. They will do their best to finish looking at any complaint they receive before then, but if you send a complaint after 1 October 2020, they may not have enough time to reach a decision on it.
Requesting a reference
The University of Plymouth is unable to provide personal references. You can order an Award Verification letter (see Requesting Transcripts or Certificates) which confirms your name, dates of study, programme title and award obtained.
Reference requests from third parties
You can ask the University of Plymouth to provide a reference for a future employer or as part of an application to another institution or course provider. As the awarding body, the University will be able to provide, by email, confirmation of the following:
Please note that if the request is from a third party student authorisation via email or signed consent form will be required.
To request a reference please email gsmrecords@plymouth.ac.uk with the details as above.