Your Student Funding FAQs

Wondering why your grant hasn't come through yet? Need info on short term loans or emergency funds? We answer your student funding FAQs
Your Student Funding FAQs. Students smiling talking on the Barbican.

I've started my course but haven’t received my maintenance loan yet. Why is this?

There can be various reasons for this:
  • Have you received your financial notification letter from Student Finance England (SFE)? If not, they may still be assessing your application – they need to finalise this before you receive any funding. If you haven’t received your letter, we recommend you get in touch with SFE by calling +44 300 100 0607.
  • If you’ve already received your financial notification letter and returned your online declaration form, then SFE will require confirmation of your registration here at the University. We notify SFE of this as part of your enrolment process. However, if for some reason this part of the process has not worked successfully, you should receive a notification advising you what to do.
Provided all of the above steps have been completed, funds will arrive in your account 3 to 5 working days after you receive this confirmation. Or, if it’s more than 3 to 5 days before your first instalment on your schedule letter, you should receive payment on the stated date. If you’re experiencing difficulty in receiving your funding, please contact the SFE at the first instance.
 

I've heard the University offers short term loans for students. Is this true?

The University does offer short term loans but only strictly against the arrival of expected income when there is a lengthy and unavoidable delay.
This will apply to your Student Maintenance Loan or any Dependants’ Grant. We will however only consider assistance if you can provide evidence that you have no other funds available and cannot receive assistance from elsewhere.
We cannot award a short term loan simply because you have run out of money before your next loan, grant or bursary instalment.
 
 

I need a letter to prove I'm a student for council tax purposes. Can you help?

You can obtain a letter proving that you’re registered in attendance here at University of Plymouth by contacting your Faculty Office.
 

Can I book an appointment with the Student Financial Support Team?

We can answer most queries by email, phone, or face to face during our drop-in sessions. Where it’s appropriate, we can make an appointment for you to see one of our advisors. Should you need to contact us please email your query to studentservices@plymouth.ac.uk.
 

Does the University offer financial help in emergency situations?

The University can take into consideration emergency situations during the academic year by way of its Financial Support Fund.
You can approach us for help if you’re in a genuine and tangible emergency situation. Typically this will mean that something unexpected and unavoidable has happened which has resulted in additional costs that cannot be met, for example, if you need travel costs related to a bereavement, or to visit a sick relative. Running out of money is not considered an emergency, neither is payment of your rent, these are things that you should take responsibility for yourself, so please do not request emergency assistance for either of these reasons.
 

What funding options are available for my study?

Find out what funding options are available to support you during your studies.  Please visit our funding, scholarships and bursaries page for details.
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