1. I've started my course but haven’t received my maintenance loan/grant yet. Why is this?
There can be various reasons for this:
- Have you received your financial notification letter from Student Finance England (SFE)? If not, they may still be assessing your application – they need to finalise this before you receive any funding. If you haven’t received your letter, we recommend you get in touch with SFE by calling +44 300 100 0607.
- Have you returned your online declaration form? Before SFE will release any funding to students, they must receive a signed online declaration form from you. They’ll send you details of this in your pack of letters stating how much money you’ll receive. Please read the terms on this declaration and send it back as soon as possible.
- If you’ve already received your financial notification letter and returned your online declaration form, then SFE will require confirmation of your attendance here at the University. We notify SFE of this as part of your enrolment process. However, if for some reason this part of the process has not worked successfully, you should receive a notification advising you to attend a scanning session. If this has worked during enrolment, you do not need to attend a scanning session. Please be aware that if this part of the process has not happened automatically, SFE will often tell you that ‘Plymouth University has not confirmed your attendance’ and in this instance, please either attend one of the advertised scanning sessions, or contact the Student Funding Unit on +44 1752 587680.
Provided all of the above steps have been completed, funds will arrive in your account 3 to 5 working days after you receive this confirmation. Or, if it’s more than 3 to 5 days before your first instalment on your schedule letter, you should receive payment on the stated date. If you’re experiencing difficulty in receiving your funding, please contact the Student Funding Unit.