Your results, how to find them, and what they mean

A guide to your statement of results, transcripts and award verification
Your results, how to find them, and what they mean

The following information has been gathered together to help to answer any questions that you may have regarding your results, how and when you can access them and links to further information on what happens if you fail any part of your course.

The following FAQs are answered on this page

  • 6 How will I get my results?
  • 6 What is a statement of results (SoR)?
  • 6 How can I access my statement of results?
  • 6 What is a transcript?
  • 6 When will I receive my transcript?
  • 6 How can I get a replacement copy?
  • 6 How can I get confirmation that I am/was a student?
  • 6 What is HEAR?
  • 6 How can I get confirmation that I am/was a student?
  • 6 When will I receive my degree certificate?
  • 6 How can I verify my award?

How will I get my results

  • Provisional results are available throughout the year and can be viewed online on the Statement of Results. Students studying at one of our partner institutions should contact their institution for their provisional results during the academic year.
  • Confirmed results are published at the end of the academic year. The status of marks on the Statement of Results will change from provisional to confirmed on the results publication date (unless you study at a partner institution or have been advised differently by your Faculty, in which case the date may vary) and the statement of results will then form your eTranscript. Additional results guidance is available to support your e-transcript. You can download or print a copy of your eTranscript for your records. Students in their final stage, who are expected to complete, will be posted a printed copy of their transcript to their home address. With your printed transcript will be a brief summary of important information relating to your end of year results.
  • Appeals must be submitted by the deadline given with your transcript of results – normally 10 working days after the publication of results. Standard year appeal deadlines are listed on the important dates page but please check the information enclosed with your transcript or contact your faculty / partner institution if you are not sure. Please remember that it is your responsibility to make sure you meet these deadlines. 

  • Contact your faculty office / partner institution immediately if after reading the information provided with your transcript there is anything you are unsure about, or if you think that an error has occurred with the transcription of your marks. 

  • Need to retake part or all of a module? Don't worry, we've compiled some helpful on-line information on reassessment, referral and repeat procedures to help give some clarity to your situation. 

  • UPSU (Advice) are available to give support with submitting an appeal if required.

We've also compiled some useful frequently asked questions and responses, take a look at the following pages:

What is a statement of results (SoR)?

The SoR is an online tool that is available to currently enrolled students all year. It shows:

  • All the modules you are enrolled on this year.
  • Any assessment results that have been recorded by the module academic team.
Results displayed with a P indicate that your results are provisional and are subject to confirmation by the Subject Assessment Panel which sits at the end of the academic year. Once results are confirmed they will change to a C and the SoR becomes your eTranscript confirming module results and progression or award details, see below for more information about transcripts. Provisional marks are normally available 20 working days after the assessment deadline. Please contact the module lead / partner institution if they are not available after this time. Please note that for students studying at a partner institution, provisional results may be available on the partner institution’s own site.

Confirmed results will show the module decision code where reassessment is required. Read our guidance notes for an explanation of the codes.

How can I access my statement of results?

The Statement of Results/eTranscript is available to current students from the MyEdesk tab on the student portal or from the Tools and Resources Tab on the DLE.

What are Subject Assessment Panels and Award Assessment Boards?

Subject Assessment Panels are set up to review the standard of assessment in the subject and to decide on recommendations on the form of referral for individual modules. The Panels are attended by Internal and External Examiners for the modules.

All marks are provisional until they have been confirmed by a Subject Assessment Panel. The confirmed marks and recommendations are then considered by the Award Assessment Board which makes decisions on the final results for a particular award or group of awards.

What is a transcript?

A transcript of results is a formal record of all the modules you are enrolled on this year for your programme of study and shows:

  • The decision of the Award Assessment Board in respect of progression or award for your programme of study.
  • The module names and credit values.
  • The number of credits achieved this academic year.
  • The confirmed module and element marks.
  • The confirmed module and element results for pass/fail modules.
  • The module results - A achieved or N not achieved.
  • The module decision code where reassessment is required
It is important that you read the information enclosed with your transcript as this will detail what you need to do in respect of any additional or referred assessments. 

When will I receive my transcript?

All students can access their eTranscript as above on the day their results are published, around 3 weeks after the Award Assessment Boards have sat at the end of the academic year, normally in July. Partner institution students should contact their institution for confirmation of the date. Final stage students, who are expected to complete, will also be posted a printed transcript. Students who undertake additional work during the referral period will be able to access their updated eTranscript after the Referred Assessment Boards have met, normally in September. Postgraduate taught students will receive their final transcript around early December.

Please read the important dates page for the standard dates for publication of results.

Final stage transcripts are automatically printed with students’ home address. Please ensure you have provided the correct home address to your faculty office / partner institution as you may be charged for replacement copies if your transcript is sent to the wrong address. If you have referred assessments this will reduce the time available to complete them and will not be grounds for an appeal, although you will be able to access your eTranscript and online referral details.

Final stage transcripts automatically print with your HOME address however we recognise that not all students return home over the summer. If you would like your transcript posted to your TERM TIME address, please email your faculty office at least a month before the publication of results date providing your name and student reference number indicating you would like your transcript to be posted to your term time address instead of your home address.

You can check and update your home, local and next of kin address using the personal details menu on the MyEdesk tab on the student portal or the Tools and Resources tab on the DLE. Partner institution students should also advise their institution of any change of address.

  • It is your responsibility to contact your faculty office / partner institution if you do not receive your transcript, however, you will still be able to access your eTranscript.

How can I get a replacement copy?

All final stage expected to complete students will automatically be sent one free copy of their transcript at the end of their programme. All students can download or print a copy of their eTranscript which includes results of all years of study on their current programme.

Requests for copies of final stage transcripts for the current academic year should be sent to your faculty office / partner institution.

The exams and awards office can provide copies of replacement transcripts for previous years. This will incur a cost of £12.50 per transcript and should be ordered from the estore.

Higher Education Achievement Report (HEAR)

The HEAR is a new way of recording your achievements during your time with Plymouth University.

Many of our graduates do much outside the classroom which goes unrecorded - the HEAR allows you to promote your activities to prospective employers.

Learn more about HEAR

Degree certificates and verification of awards

How can I get confirmation that I am/was a student?

Current students can request confirmation letters for banks, council tax purposes etc from your faculty office / partner institution. Please allow up to three working days for these to be produced.

Former students can use the exams and awards office award documentation replacement and verification service.

When will I receive my degree certificate?

If you are an undergraduate student you will receive your degree certificate at the September graduation ceremonies unless you are referred in which case it will be posted out to your home address after graduation. This also applies to students who are unable to attend their ceremony. Partner institution students will either receive their certificate at the Academic Partnerships Graduation Ceremony if this is attended by your institution or at your partner institution’s own Graduation Ceremony.

For those postgraduate students who qualify in October/November the certificate will be posted out to your home address by the end of January

How can I verify my award?

The exams and awards office offer an award documentation replacement and verification service for Plymouth University graduates where you can order award verification letters, and duplicate and certified copies of certificates.   

Next step ...

Progressing to next stage

Every student is required to re-enrol each year, information regarding enrolment and induction, including how and when to online enrol, is normally available around a month before your programme commences (early August for standard year programmes). Please note that if you are undertaking less than 120 credits you will be registered as a part-time student. Partner institution students should contact their institution for details regarding enrolment.

If you do not intend to return for the following Academic Year and wish to withdraw or suspend study, please inform your faculty / partner institution as soon as possible in line with the policy.

Your university card is valid for the duration of your programme of study, please keep it safe.

Graduation

Once you have successfully completed your studies you can look forward to your graduation ceremony, a wonderful way to celebrate your achievements with friends and family, and look forward to new adventures. All of our graduation ceremonies take place in September with the Hoe providing a great backdrop for those all-important photos. Visit our graduation pages for further information including details on how to book tickets, ticket refunds, academic dress and photography. Online booking normally opens in early August.

If you have referred assessments to complete over the summer or have deferred results and wish to attend graduation in September you should book your graduation ceremony when booking opens in anticipation of successfully completing your course. Full refunds will automatically be made should you not go on to qualify in time for the ceremony.

For partner institution students whose institution holds their own Graduation Ceremony, please contact the institution for details.

Useful resources