Your agreement to these terms is implied when you engage the services of the International Student Advice team.
We (International Student Advice) agree that:
We will keep you informed of the progress of your application/case, any action that we have taken on your behalf, and advise you about any additional action you need to take. We will contact you via your University email address.
We will advise you of any correspondence we receive regarding your application/case within three working days of receipt.
We will provide you with details of alternative sources of help if we are unable to assist you with your enquiry/application due to the limitations of our service.
We will provide you with reasons if we have cause to refuse to support a visa application on your behalf. This may occur if we determine that the application does not meet the conditions required and is, therefore, likely to be refused.
We will keep a confidential record of your application, our advice, and all actions taken. We will provide you with a copy on your request.
We will respect your confidence at all times except where we have a legal obligation to disclose details of our discussion or where we have serious concerns for the wellbeing of yourself or other people.
We will make every effort to ensure that the immigration advice we give is accurate and up-to-date.