- Room 328, Cookworthy Building, Drake Circus, Plymouth, PL4 8AA
- +44 1752 585603
Mrs Mandy Aggett
Lecturer in Tourism, Hospitality and Events Management
Plymouth Business School (Faculty of Arts, Humanities and Business)
Programme Lead (Undergraduate Hospitality Programmes)
MSc Tourism and Hospitality Management (University of Plymouth)
BSc (Hons.) Hospitality Management (University of Plymouth)
HND Hospitality Management (University of Plymouth)
PGCE (Post-16 Compulsory Education) (University of Plymouth)
Roles on external bodies
The Tourism Experience
Managing Service Innovation (University of Plymouth and HKU Space, Hong Kong)
Key publications are highlightedJournals
Aggett, M. (2016) Talent management at Red Carnation Hotels. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.
Aggett, M. (2016) The role of placements in the talent management process. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.
Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.
Aggett, M. (2011) Cruise passengers’ complaints: An analysis of online reviews. In: Gibson, P., Papathanassis, A. & Milde, P. Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer.
Aggett, M. & Lim, W. M. (2011) Service quality and the cruise industry. In: Vogel, M., Papathanassis, A. & Wober, B. (eds.) The Business and Management of Ocean Cruises, CABI Publishing (forthcoming).
Aggett, M. & Busby, G. (2011) Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university. Journal of Hospitality, Leisure, Sport and Tourism Education 10(1), pp. 106-113.
Aggett, M. (2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST [online]
Aggett, M. (2007) What has influenced growth in the UK's boutique hotel sector? International Journal of Contemporary Hospitality Management, 19(2), pp. 169-177.