- Room 328, Cookworthy Building, Drake Circus, Plymouth, PL4 8AA
- +44 1752 585603
- mandy.aggett@plymouth.ac.uk
Profiles
Mrs Mandy Aggett
Lecturer in Tourism, Hospitality and Events Management
Plymouth Business School (Faculty of Arts, Humanities and Business)
Biography
Biography
Programme Lead (Undergraduate Hospitality Programmes)
Co-Director of Plymouth University Hotel School
Lecturer in Tourism, Hospitality and Events Management
Qualifications
MSc Tourism and Hospitality Management (University of Plymouth)
BSc (Hons.) Hospitality Management (University of Plymouth)
HND Hospitality Management (University of Plymouth)
PGCE (Post-16 Compulsory Education) (University of Plymouth)
Roles on external bodies
Academic Liaison Person for South Devon College
Teaching
Teaching
Teaching interests
The Tourism Experience
Introduction to Events Management
Managing Service Innovation (University of Plymouth and HKU Space, Hong Kong)
Managing Service Innovation (University of Plymouth and HKU Space, Hong Kong)
Hospitality Dynamics (University of Plymouth and HKU Space, Hong Kong)
Managing Cruise Passenger Services
Research
Research
Research interests
Experience Management
Service Quality
Service Innovation
Brand Management
Publications
Publications
Key publications
Key publications are highlighted
Journals
Aggett, M. (2016) Talent management at Red Carnation Hotels. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.
Aggett, M. (2016) The role of placements in the talent management process. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.
Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.
Aggett, M. (2011) Cruise passengers’ complaints: An analysis of online reviews. In: Gibson, P., Papathanassis, A. & Milde, P. Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer.
Aggett, M. & Lim, W. M. (2011) Service quality and the cruise industry. In: Vogel, M., Papathanassis, A. & Wober, B. (eds.) The Business and Management of Ocean Cruises, CABI Publishing (forthcoming).
Aggett, M. & Busby, G. (2011) Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university. Journal of Hospitality, Leisure, Sport and Tourism Education 10(1), pp. 106-113.
Aggett, M. (2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST [online]
Aggett, M. (2007) What has influenced growth in the UK's boutique hotel sector? International Journal of Contemporary Hospitality Management, 19(2), pp. 169-177.
Articles
(2011) 'Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university' Journal of Hospitality, Leisure, Sport and Tourism Education 10, (1) 106-113
(2007) 'What has influenced growth in the UK's boutique hotel sector?' International Journal of Contemporary Hospitality Management 19, (2) 169-177
Chapters
(2011) 'Cruise passengers’ complaints: An analysis of online reviews' in Gibson P; Papathanassis A; Milde P Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer
(2011) 'Service quality and the cruise industry' in Vogel M; Papathanassis A; Wober B The Business and Management of Ocean Cruises CABI Publishing
Other Publications
(2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST, HE Academy