Mrs Mandy Aggett

Biography

Programme Lead (Undergraduate Hospitality Programmes)

Co-Director of Plymouth University Hotel School

Lecturer in Tourism, Hospitality and Events Management

Qualifications

MSc Tourism and Hospitality Management (University of Plymouth)
BSc (Hons.) Hospitality Management (University of Plymouth)
HND Hospitality Management (University of Plymouth)
PGCE (Post-16 Compulsory Education) (University of Plymouth)

Roles on external bodies

Academic Liaison Person for South Devon College

Teaching

Teaching interests

Introduction to Events Management
Managing Service Innovation (University of Plymouth and HKU Space, Hong Kong)

Hospitality Dynamics (University of Plymouth and HKU Space, Hong Kong)

Managing Cruise Passenger Services

Research

Research interests

Service Quality

Service Innovation

Brand Management

Competitive Advantage

Publications

Key publications

Key publications are highlighted

Journals

Aggett, M. (2016) Talent management at Red Carnation Hotels. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.

Aggett, M. (2016) The role of placements in the talent management process. In: Horner, S. (2016) Talent Management in Hospitality and Tourism. Goodfellow Publishers.

Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.

Aggett, M. (2011) Cruise passengers’ complaints: An analysis of online reviews. In: Gibson, P., Papathanassis, A. & Milde, P. Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer.

Aggett, M. & Lim, W. M. (2011) Service quality and the cruise industry. In: Vogel, M., Papathanassis, A. & Wober, B. (eds.) The Business and Management of Ocean Cruises, CABI Publishing (forthcoming).

Aggett, M. & Busby, G. (2011) Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university. Journal of Hospitality, Leisure, Sport and Tourism Education 10(1), pp. 106-113.

Aggett, M. (2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST [online]

Aggett, M. (2007) What has influenced growth in the UK's boutique hotel sector? International Journal of Contemporary Hospitality Management, 19(2), pp. 169-177.

Articles

Aggett M & Busby G (2011) 'Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university' Journal of Hospitality, Leisure, Sport and Tourism Education 10, (1) 106-113

Aggett M (2007) 'What has influenced growth in the UK's boutique hotel sector?' International Journal of Contemporary Hospitality Management 19, (2) 169-177

Chapters

Aggett M (2011) 'Cruise passengers’ complaints: An analysis of online reviews' in Gibson P; Papathanassis A; Milde P Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer

Aggett M & Lim WM (2011) 'Service quality and the cruise industry' in Vogel M; Papathanassis A; Wober B The Business and Management of Ocean Cruises CABI Publishing

Other Publications

Aggett M (2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST, HE Academy

Personal

Other academic activities

Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.

Gibson, P. & Aggett, M. (2009) Workshop: Students' experiences of international placement: an e-support approach: The Work Based Learning: Towards the University’s 2012 Vision Conference, University of Plymouth.

Academic Placement Manager (Tourism, Hospitality and Events)

Personal Development Training:
Personalising Sustainability (UoP) 2010
Self-Empowering Sustainability (UoP) 2010
Self-Motivating Sustainability (UoP) 2010
Change and Continuity (UoP) 2010
Sticky Wisdon (UoP) 2010

Profiles