Mrs Gemma Worth
Profiles

Mrs Gemma Worth

Admissions (Postgraduate and Enquiries) Team Leader

Student Recruitment & Admissions (External Relations)

Role

Admissions (Postgraduate and Enquiries) Team Leader 

Under the guidance of the Admissions Manager, in accordance with University admissions policies, and as the team leader for postgraduate admissions, I coordinate the activities of the team in the delivery and development of a comprehensive, customer focused, integrated, cost effective and progressive postgraduate admissions and enquiries provision. 

Key Accountabilities:

• Ensures the delivery and continuous development of an effective and flexible service through team members, in a way that reflects the University’s values-based behaviours for leaders and results in the efficient operation of the service

• Organises and supervises the day to day workflow of the team to ensure agreed targets and standards are consistently met

• Develops, motivates and coaches the team to deliver their best, providing feedback on performance, to enable continuous development in line with the University’s Performance Development Framework

• Deals appropriately with informal performance concerns, escalating in a timely manner to manager where a formal approach is necessary

• Follows the appropriate financial and regulatory policies, ensuring necessary regulations and standards are adhered to

• Reviews and monitors processes, procedures and associated documentation, implementing or making recommendations for changes as appropriate