Role Summary:
Under the guidance of the Admissions Operations Manager as the team leader for The Student Recruitment and Admissions Course Enquiries team, the role holder coordinates the activities of the team in the delivery and development of a comprehensive, customer focused, integrated, cost effective and progressive enquiries provision.
The role holder leads an Enquiries Team acting as enquiries coordinator responsible for developing and managing the processes and Schedules for the handling of enquiries across Admissions & Enquiries. The post holder develops and documents processes to support any developing part of the work of Student Recruitment and Admissions.
Key Accountabilities:
• Ensures the delivery and continuous development of an effective and flexible service through team members, in a way that reflects the University’s values- based behaviours for leaders and results in the efficient operation of the service
• Organises and supervises the day to day workflow of the team to ensure agreed targets and standards are consistently met
• Develops, motivates and coaches the team to deliver their best, providing feedback on performance, to enable continuous development in line with the University’s Performance Development Framework
• Deals appropriately with informal performance concerns, escalating in a timely manner to manager where a formal approach is necessary
• Follows the appropriate financial and regulatory policies, ensuring necessary regulations and standards are adhered to
• Reviews and monitors processes, procedures and associated documentation, implementing or making recommendations for changes as appropriate
• Researches, interprets and manipulates data using a variety of systems, analysing and highlighting issues for further analysis
• Plans and administers complex meetings, visits, conferences, committees and the associated budgets
• Provides excellent customer service and provides proactive detailed advice and guidance to enable appropriate solutions
• Provides guidance and delivers training on designated activities and associated policies and procedures
• Collaborates with colleagues and peers across the University to plan and achieve joint projects and objectives
• Ensures all activities undertaken are in compliance with the University’s Safety Policy
• Acts in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students and partners.
• Ensures GDPR compliance
• Guides, collaborates and takes a lead as appropriate with colleagues and peers across the University to plan and achieve joint projects and objectives
• Drawing on professional/specialist knowledge to solve presenting problems
• Management of IPFX telephone system for Student Recruitment & Admissions Department
Under the guidance of the Admissions Operations Manager as the team leader for The Student Recruitment and Admissions Course Enquiries team, the role holder coordinates the activities of the team in the delivery and development of a comprehensive, customer focused, integrated, cost effective and progressive enquiries provision.
The role holder leads an Enquiries Team acting as enquiries coordinator responsible for developing and managing the processes and Schedules for the handling of enquiries across Admissions & Enquiries. The post holder develops and documents processes to support any developing part of the work of Student Recruitment and Admissions.
Key Accountabilities:
• Ensures the delivery and continuous development of an effective and flexible service through team members, in a way that reflects the University’s values- based behaviours for leaders and results in the efficient operation of the service
• Organises and supervises the day to day workflow of the team to ensure agreed targets and standards are consistently met
• Develops, motivates and coaches the team to deliver their best, providing feedback on performance, to enable continuous development in line with the University’s Performance Development Framework
• Deals appropriately with informal performance concerns, escalating in a timely manner to manager where a formal approach is necessary
• Follows the appropriate financial and regulatory policies, ensuring necessary regulations and standards are adhered to
• Reviews and monitors processes, procedures and associated documentation, implementing or making recommendations for changes as appropriate
• Researches, interprets and manipulates data using a variety of systems, analysing and highlighting issues for further analysis
• Plans and administers complex meetings, visits, conferences, committees and the associated budgets
• Provides excellent customer service and provides proactive detailed advice and guidance to enable appropriate solutions
• Provides guidance and delivers training on designated activities and associated policies and procedures
• Collaborates with colleagues and peers across the University to plan and achieve joint projects and objectives
• Ensures all activities undertaken are in compliance with the University’s Safety Policy
• Acts in a way that demonstrates the University’s commitment to Equality and Diversity for staff, students and partners.
• Ensures GDPR compliance
• Guides, collaborates and takes a lead as appropriate with colleagues and peers across the University to plan and achieve joint projects and objectives
• Drawing on professional/specialist knowledge to solve presenting problems
• Management of IPFX telephone system for Student Recruitment & Admissions Department