Mrs Gemma Worth


Mrs Gemma Worth

Enquiries Team Leader and Interview Facilitator

Enquiries and Admissions Service (Plymouth Global)

Role Summary:


Under the guidance of the Admissions Operations Manager as the team leader for The Student Recruitment and Admissions Course Enquiries team, the role holder coordinates the activities of the team in the delivery and development of a comprehensive, customer focused, integrated, cost effective and progressive enquiries provision.


The role holder leads an Enquiries Team acting asenquiries coordinator responsible for developing and managing the processes andschedules for the handling of enquiries across Admissions & Enquiries. Thepost holder develops and documents processes to support any developing part ofthe work of Student Recruitment and Admissions.

Key Accountabilities:


• Ensures the delivery and continuous development of aneffective and flexible service through team members, in a way that reflects theUniversity’s values- based behaviours for leaders and results in the efficientoperation of the service

• Organises and supervises the day to day workflow ofthe team to ensure agreed targets and standards are consistently met

• Develops, motivates and coaches the team to delivertheir best, providing feedback on performance, to enable continuous developmentin line with the University’s Performance Development Framework

• Deals appropriately with informal performanceconcerns, escalating in a timely manner to manager where a formal approach is necessary

• Follows the appropriate financial and regulatorypolicies, ensuring necessary regulations and standards are adhered to

• Reviews and monitors processes, procedures andassociated documentation, implementing or making recommendations for changes as appropriate

• Researches, interprets and manipulates data using avariety of systems, analysing and highlighting issues for further analysis

• Plans and administers complex meetings, visits,conferences, committees and the associated budgets

• Provides excellent customer service and providesproactive detailed advice and guidance to enable appropriate solutions

• Provides guidance and deliverstraining on designated activities and associated policies and procedures

• Collaborates with colleagues andpeers across the University to plan and achieve joint projects and objectives

• Ensures all activities undertaken arein compliance with the University’s Safety Policy

• Acts in a way that demonstrates theUniversity’s commitment to Equality and Diversity for staff, students andpartners.

• Ensures GDPR compliance

• Guides, collaborates and takes a leadas appropriate with colleagues and peers across the University to plan andachieve joint projects and objectives

• Drawing on professional/specialistknowledge to solve presenting problems

• Management of IPFX telephone systemfor Student Recruitment & Admissions Department