Dr Charles Thornton
Profiles

Dr Charles Thornton

Lecturer in Service Operations Management and Business Strategy (Education)

Plymouth Business School (Faculty of Arts, Humanities and Business)

Qualifications

BA Durham University -1984

MBA Kingston University - 1997

PhD Lougborough - 2013.
Thesis Title "An Examination of the Impact of Resources and the External Environment Amongst Providers of U.K Banking Services". 


SFHEA - 2017

ACIB - 1988

After a career in banking I started lecturing at City of London Polytechnic which became London Guildhall University and following a merger London Metropolitan University.

I joined the University of Plymouth in June 2007

Professional membership

Associate of the Chartered Institute of Bankers

Member of the British Academy of Management

British Academy of Management Strategy SIG Treasurer, Strategy Track Co Chair 2020 and Panel Member for Agile Responses to Crisis: The role of Performance Management and Strategic Practices” BAM Conference Joint track event September 2020. 

Teaching interests

Sevice Operations Management

Operations Management

Strategy

Research interests

The resource based view of the firm applied to product diversification

The role of operations and service management in RBV

Busines process re-engineering

Key publications

Conference Papers

Thornton.CD (2018), "Threshold Concepts – TheirIdentification and Use in Operations", Logistics Research Network,University of Plymouth 5th-7th September 2018.

Thornton, CD and McMahon, P, (2017). “Threshold Concepts - Their Identification and Use In Interdisciplinary Practice", VC’s Teaching and Learning Conference, Plymouth University, June 30th 2017.

Thornton, C D and Lim, W M, (2014), "Understanding Resources in the Service Industry Using Service Quality Models", British Academy of Management Conference, Belfast

Thornton, C D; and Howcroft, JB (2014) "The Use of Cognitive Maps to Identify Resources Bundles in Product Diversification", British Academy of Management Conference, Belfast

Thornton, CD, Hudson Smith, M and Howcroft, JB (2012), "An Operations Management Framework for Resource Identification", British Academy of Management Conference, Cardiff. 

Decker, SA and Thornton, CD (2002), "Diversification and Core Competencies in Financial Services: A Case Study of UK Commercial and Investment Banking’", British Academy of Management Conference, London.

Thornton, CD (1997) “Business Process Re-engineering in UK Retail Banking: Research Proposals”, Paper presented at the Financial Services Marketing Forum Conference, Edinburgh.  

Thornton CD, Hudson Smith M & Howcroft JB 2012 'An Operations Management Framework for Resource Identification' BAM Cardiff 9-/-0/20129-/-0/2012
Other Publications

Plymouth University Service and Enterprise Research Centre Working Paper

Thornton, CD (2014), The Impact Of External Factors on Industry Structure With Particular Reference to Product Diversification - A Case Study of UK Banking, Volume 1, No 1.