Professor Aled Jones

Professor Aled Jones

Head of School of Nursing and Midwifery

School of Nursing and Midwifery (Faculty of Health)



Aled Jones is Professor of Patient Safety & Healthcare Quality and Head of School Nursing and Midwifery. He is an international expert on patient safety and healthcare quality, implementation science and leading research exploring the interface between workforce deployment, workplace culture, patient safety and staff wellbeing. Aled is also a Non Executive Director at the Royal Cornwall Hospitals NHS Trust.


PhD (Health Sciences), University of Wales

Bachelor of Nursing, RN (Adult), RMN (Cardiff University)

Roles on external bodies

Expert Advisor and contributor to the United Nations (ODC) Guidance on Speaking Up in Healthcare see here

Advisor to Welsh Government Speak Up safely working group

Oversight group member - Listen2Baby - Improving monitoring of the baby during uncomplicated labour: a study using experience-based co-design see here



Research interests

I use qualitative and mixed-methods research to better understand the realities of delivering patient safety and healthcare quality in complex healthcare systems. I have published and presented widely on the implementation and evaluation of patient safety and care quality initiatives, particularly focusing on healthcare workforce and workplace culture and have been successful in obtaining research funding in these areas. I currently supervise PhD students and collaborate with other researchers within these fields researching the NHS and social care in the UK and internationally.

My research feeds directly into teaching and learning and have informed University, NHS policy and international guidance to support staff to raise and respond to patient safety concerns.

A common thread in my research activities is implementation science and the quality and safety of healthcare delivery. Collaborators include universities of Surrey, KCL, Imperial College, Birmingham, Manchester, Campinas/Sao Paulo and Hong Kong.

2023-2026 NIHR HS&DR Factors influencing the implementation of the Midwifery Continuity of Carer (MCoC) model of care in England: a mixed method cross-case analysis (SIMCA study)

2022–2025 NIHR HS&DR. Crisis care for children and young people with mental health problems: national mapping, models of delivery, sustainability and experience (CAMH-Crisis2).

2021–2023 NIHR HS&DR. Strategies to address unprofessional behaviours among staff in acute healthcare settings: a realist review.

2018–2023 NIHR Health Technology Assessment Programme. Quality-Assured Follow up of quiEscent Neovascular agE-relaTed maculaR dEgeneration by non-medical practitioners: a randomised controlled trial. The FENETRE study.

2019–2023 Royal College of Nursing Foundation. “Inside the Black Box”: An Ethnographic Examination of Nurses’ Professional Judgement in Nurse Staffing Systems in England and Wales.

2018–2022 NIHR HS&DR. Evaluation of the Freedom to Speak Up Guardian Initiative in Acute and Mental Health Trusts in NHS England.



Key publications

Key publications are highlighted

Aunger JA, Maben J, Abrams R, Wright JM, Mannion R, Pearson M, Jones A & Westbrook JI (2023) 'Drivers of unprofessional behaviour between staff in acute care hospitals: a realist review' BMC Health Services Research 23, (1) , DOI Open access
Maben J, Aunger JA, Abrams R, Wright JM, Pearson M, Westbrook JI, Jones A & Mannion R (2023) 'Interventions to address unprofessional behaviours between staff in acute care: what works for whom and why? A realist review' BMC Medicine 21, (1) , DOI Open access
Jones A, Neal A, Bailey S & Cooper A (2023) 'When work harms: how better understanding of avoidable employee harm can improve employee safety, patient safety and healthcare quality' BMJ Leader , DOI Open access
Allen D, Jacob N, Strange H, Jones A, Burton C & Rafferty AM (2023) '“It's not just about the numbers”: Inside the black box of nurses' professional judgement in nurse staffing systems in England and Wales: Insights from a qualitative cross-case comparative study' International Journal of Nursing Studies 147, 104586-104586 , DOI
Bennett C, Hannigan B, Elliott MB, Elliott M, Evans N, Fraser C, Hails E, Jones A, McMillan I & Pryjmachuk S (2023) 'Crisis care for children and young people with mental health problems: national mapping, models of delivery, sustainability and experience (CAMH-Crisis2). A study protocol' NIHR Open Research 3, , DOI Open access
Kelly D, Horseman Z, Strachan FE, Hamilton S, Jones A, Holloway A, Rafferty AM, Noble H, Reid J & Harris R (2023) 'Strengthening the role of the executive nurse director: A qualitative interview study' Journal of Advanced Nursing , DOI Open access
Roche D & Jones A (2023) 'A qualitative exploration of the strategies used by patients and nurses when navigating a standardised care programme' Nursing Inquiry , DOI Open access
Jane Brimble M, Anstey S, Davies J, Dunn C & Jones A (2022) 'Using mobile phones, WhatsApp and phone interviews to explore how children’s hospice nurses manage long-term relationships with parents: a feasibility pilot' Nurse Researcher 30, (4) 24-30 , DOI
Jones A, Maben J, Adams M, Mannion R, Banks C, Blake J, Job K & Kelly D (2022) 'Implementation of ‘Freedom to Speak Up Guardians’ in NHS acute and mental health trusts in England: the FTSUG mixed-methods study' Health and Social Care Delivery Research 10, (23) 1-124 , DOI
Tetteh IK, Jones A, Kelly D & Courtier N (2022) 'Speaking-up for patient safety: A scoping narrative review of international literature and lessons for radiography in Ghana and other resource-constrained settings' Radiography 28, (4) 919-925 , DOI
Maben J, Aunger JA, Abrams R, Pearson M, Wright JM, Westbrook J, Mannion R & Jones A (2022) 'Why do acute healthcare staff engage in unprofessional behaviours towards each other and how can these behaviours be reduced? A realist review protocol' BMJ Open 12, (7) e061771-e061771 , DOI
Featherstone K, Northcott A, Boddington P, Edwards D, Vougioukalou S, Bale S, Harrison Dening K, Logan K, Tope R & Kelly D (2022) 'Understanding approaches to continence care for people living with dementia in acute hospital settings: an ethnographic study' Health and Social Care Delivery Research 10, (14) 1-142 , DOI
Ghorbankhani M & Jones A (2022) 'The importance of management's response to staff speaking up in the healthcare setting' British Journal of Healthcare Management 28, (5) 108-111 , DOI
Goodwin L, Jones A & Hunter B (2021) 'Addressing social inequity through improving relational care: A social–ecological model based on the experiences of migrant women and midwives in South Wales' Health Expectations 25, (5) 2124-2133 , DOI
Edwards D, Harden J, Jones A & Featherstone K (2021) 'Understanding how to facilitate continence for people with dementia in acute hospital settings: a mixed methods systematic review and thematic synthesis' Systematic Reviews 10, (1) , DOI
Jacob N, Burton C, Hale R, Jones A, Lloyd A, Rafferty AM & Allen D (2021) 'Pro‐judge study: Nurses’ professional judgement in nurse staffing systems' Journal of Advanced Nursing 77, (10) 4226-4233 , DOI
Roche D & Jones A (2021) 'A qualitative study of nurse‐patient communication and information provision during surgical pre‐admission clinics' Health Expectations 24, (4) 1357-1366 , DOI
Jones A, Blake J, Adams M, Kelly D, Mannion R & Maben J (2021) 'Interventions promoting employee “speaking-up” within healthcare workplaces: A systematic narrative review of the international literature' Health Policy 125, (3) 375-384 , DOI
Horseman Z, Hamilton S, Noble H, Jones A, Rafferty AM, Holloway A, Reid J, Harris R, Smith P & Kelly D (2020) 'Identifying the challenges and opportunities of the executive nurse director role in the UK: a scoping review' Nurs Manag (Harrow) 27, (6) 21-27 Author Site , DOI
Brown P, Jones A & Davies J (2020) 'Shall I tell my mentor? Exploring the mentor‐student relationship and its impact on students' raising concerns on clinical placement' Journal of Clinical Nursing 29, (17-18) 3298-3310 , DOI
Coffey M, Hannigan B, Barlow S, Cartwright M, Cohen R, Faulkner A, Jones A & Simpson A (2019) 'Recovery-focused mental health care planning and co-ordination in acute inpatient mental health settings: a cross national comparative mixed methods study' BMC Psychiatry 19, (1) , DOI
Jones A, Aylward R & Jones A (2019) 'Enhanced supervision: new ways to promote safety and well-being in patients requiring one-to-one or cohort nursing' Nursing Management 26, (2) 22-29 , DOI
Rauwolf P & Jones A (2019) 'Exploring the utility of internal whistleblowing in healthcare via agent-based models' BMJ Open 9, (1) e021705-e021705 , DOI
Hannigan B, Simpson A, Coffey M, Barlow S & Jones A (2018) 'Care Coordination as Imagined, Care Coordination as Done: Findings from a Cross-national Mental Health Systems Study' International Journal of Integrated Care 18, (3) , DOI
Jones A, Hannigan B, Coffey M & Simpson A (2018) 'Traditions of research in community mental health care planning and care coordination: A systematic meta-narrative review of the literature' PLOS ONE 13, (6) e0198427-e0198427 , DOI
Goodwin L, Hunter B & Jones A (2017) 'The midwife–woman relationship in a South Wales community: Experiences of midwives and migrant Pakistani women in early pregnancy' Health Expectations 21, (1) 347-357 , DOI
Brimble M & Jones A (2017) 'Using systems thinking in patient safety: a case study on medicines management' Nursing Management 24, (4) 28-33 , DOI
Marie M, Hannigan B & Jones A (2017) 'Social ecology of resilience and Sumud of Palestinians' Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 22, (1) 20-35 , DOI
Marie M, Hannigan B & Jones A (2017) 'Challenges for nurses who work in community mental health centres in the West Bank, Palestine' International Journal of Mental Health Systems 11, (1) , DOI
Jones A (2017) 'N-Glycan Analysis of Biotherapeutic Proteins' BIOPHARM INTERNATIONAL 30, (6) 20-25
Ion R, Jones A & Craven R (2016) 'Raising concerns and reporting poor care in practice' Nurs Stand 31, (15) 55-63 Author Site , DOI
Kelly D, Lankshear A & Jones A (2016) 'Stress and resilience in a post‐Francis world – a qualitative study of executive nurse directors' Journal of Advanced Nursing 72, (12) 3160-3168 , DOI
Marie M, Hannigan B & Jones A (2016) 'Resilience of nurses who work in community mental health workplaces in Palestine' International Journal of Mental Health Nursing 26, (4) 344-354 , DOI
Simpson A, Hannigan B, Coffey M, Barlow S, Cohen R, Jones A, Všetecková J, Faulkner A, Thornton A & Cartwright M (2016) 'Recovery-focused care planning and coordination in England and Wales: a cross-national mixed methods comparative case study' BMC Psychiatry 16, (1) , DOI
Jones A, Lankshear A & Kelly D (2016) 'Giving voice to quality and safety matters at board level: A qualitative study of the experiences of executive nurses working in England and Wales' International Journal of Nursing Studies 59, 169-176 , DOI
Marie M, Hannigan B & Jones A (2016) 'Mental health needs and services in the West Bank, Palestine' International Journal of Mental Health Systems 10, (1) , DOI
Simpson A, Hannigan B, Coffey M, Jones A, Barlow S, Cohen R, Všetecková J & Faulkner A (2016) 'Cross-national comparative mixed-methods case study of recovery-focused mental health care planning and co-ordination: Collaborative Care Planning Project (COCAPP)' Health Services and Delivery Research 4, (5) 1-190 , DOI
Jones A, Powell T, Watkins D & Kelly D (2015) 'Realising their potential? Exploring interprofessional perceptions and potential of the advanced practitioner role: a qualitative analysis' BMJ Open 5, (12) e009740-e009740 , DOI
Williams H, Edwards A, Hibbert P, Rees P, Prosser Evans H, Panesar S, Carter B, Parry G, Makeham M & Jones A (2015) 'Harms from discharge to primary care: mixed methods analysis of incident reports' British Journal of General Practice 65, (641) e829-e837 , DOI
Jones A (2015) 'The Role of Employee Whistleblowing and Raising Concerns in an Organizational Learning Culture – Elusive and Laudable? Comment on "Cultures of Silence and Cultures of Voice: The Role of Whistleblowing in Healthcare Organisations"' International Journal of Health Policy and Management 5, (1) 67-69 , DOI
Simpson A, Hannigan B, Coffey M, Jones A, Barlow S, Cohen R, Všetecková J, Faulkner A & Haddad M (2015) 'Study protocol: cross-national comparative case study of recovery-focused mental health care planning and coordination (COCAPP)' BMC Psychiatry 15, (1) , DOI
Biddyr S & Jones A (2015) 'Preventing sight loss in older people. A qualitative study exploring barriers to the uptake of regular sight tests of older people living in socially deprived communities in South Wales' Public Health 129, (2) 110-116 , DOI
Goodwin L, Hunter B & Jones A (2015) 'Immigration and Continuing Inequalities in Maternity Outcomes: Time to Reexplore the Client–Provider Relationship?' International Journal of Childbirth 5, (1) 12-19 , DOI
Jones A & Kelly D (2014) 'Deafening silence? Time to reconsider whether organisations are silent or deaf when things go wrong' BMJ Quality & Safety 23, (9) 709-713 , DOI
Jones A & Kelly D (2014) 'Whistle‐blowing and workplace culture in older peoples' care: qualitative insights from the healthcare and social care workforce' Sociology of Health & Illness 36, (7) 986-1002 , DOI
Jones A, Benbow J & Gidman R (2014) 'Provision of training and support for newly qualified nurses' Nursing Standard 28, (19) 44-50 , DOI
Ward HO, Kibble S, Mehta G, Franklin M, Kovoor J, Jones A, Panesar S & Carson-Stevens A (2013) 'How Asking Patients a Simple Question Enhances Care at the Bedside: Medical Students as Agents of Quality Improvement' The Permanente Journal 17, (4) 27-31 , DOI
Kelly D & Jones A (2013) 'When care is needed: the role of whistleblowing in promoting best standards from an individual and organizational perspective' Quality in Ageing and Older Adults 14, (3) 180-191 , DOI
Rapport F, Doel M, Hutchings H, Jones A, Culley L & Wright S (2013) 'Consultation workshops with patients and professionals: developing a template of patient-centred professionalism in community nursing' Journal of Research in Nursing 19, (2) 146-160 , DOI
Jones A, Williams A & Carson-Stevens A (2013) 'Integrating quality improvement into pre-registration education' Nursing Standard 27, (29) 44-48 , DOI
Ward HO, Jones A & Carson-Stevens A (2013) 'IHI Open School's quality improvement initiative' BMJ 346, (mar05 15) f1371-f1371 , DOI
Carson-Stevens A, Jones A, Hansen AS, Printz A, Patel E, Bhatt J & Panesar SS (2013) 'Q-Tip: “What Can I Do to Improve Your Care Today?”—One Question Closer to Patient-Centered Care' American Journal of Medical Quality 28, (2) 174-174 , DOI
Chan EA, Jones A & Wong K (2013) 'The relationships between communication, care and time are intertwined: a narrative inquiry exploring the impact of time on registered nurses' work' Journal of Advanced Nursing 69, (9) 2020-2029 , DOI
Hutchings H, Rapport F, Wright S, Doel M & Jones A (2012) 'Obtaining consensus about patient‐centred professionalism in community nursing: nominal group work activity with professionals and the public' Journal of Advanced Nursing 68, (11) 2429-2442 , DOI
Chan EA, Jones A, Fung S & Wu SC (2011) 'Nurses’ perception of time availability in patient communication in Hong Kong' Journal of Clinical Nursing 21, (7-8) 1168-1177 , DOI
McLaughlin K & Jones DA (2011) '‘It’s all changed:’ carers’ experiences of caring for adults who have Down’s syndrome and dementia' British Journal of Learning Disabilities 39, (1) 57-63 , DOI
Jones A (2010) 'Pain control in first trimester surgical abortion' Journal of Pain Management 3, (3) 331-333
Jones A & Jones D (2010) 'Improving teamwork, trust and safety: An ethnographic study of an interprofessional initiative' Journal of Interprofessional Care 25, (3) 175-181 , DOI
Jones A (2009) 'Creating history: documents and patient participation in nurse‐patient interviews' Sociology of Health & Illness 31, (6) 907-923 , DOI
Nigam Y, Knight J & Jones A (2009) 'Effects of bedrest 3: musculoskeletal and immune systems, skin and self-perception' Nurs Times 105, (23) 18-22 Author Site
Knight J, Nigam Y & Jones A (2009) 'Effects of bedrest 2: gastrointestinal, endocrine, renal, reproductive and nervous systems' Nurs Times 105, (22) 24-27 Author Site
Knight J, Nigam Y & Jones A (2009) 'Effects of bedrest 1: cardiovascular, respiratory and haematological systems' Nurs Times 105, (21) 16-20 Author Site
Rapport FL, Jerzembek GS, Doel MA, Jones A, Cella M & Lloyd KR (2009) 'Narrating uncertainties about treatment of mental health conditions' Social Psychiatry and Psychiatric Epidemiology 45, (3) 371-379 , DOI
Mapstone BD, Little LR, Punt AE, Davies CR, Smith ADM, Pantus F, McDonald AD, Williams AJ & Jones A (2008) 'Management strategy evaluation for line fishing in the Great Barrier Reef: Balancing conservation and multi-sector fishery objectives' Fisheries Research 94, (3) 315-329 , DOI
Jones A, Barnett B, Williams AJ, Grayson J, Busilacchi S, Duckworth A, Evans-Illidge E, Begg GA & Murchie CD (2008) 'Effective communication tools to engage Torres Strait Islanders in scientific research' Continental Shelf Research 28, (16) 2350-2356 , DOI
Jones A (2007) 'Admitting hospital patients: a qualitative study of an everyday nursing task' Nursing Inquiry 14, (3) 212-223 , DOI
Aled J (2007) 'Putting practice into teaching: an exploratory study of nursing undergraduates’ interpersonal skills and the effects of using empirical data as a teaching and learning resource' Journal of Clinical Nursing 16, (12) 2297-2307 , DOI
Jones A, Slade SJ, Williams AJ, Mapstone BD & Kane KJ (2007) 'Pitfalls and benefits of involving industry in fisheries research: A case study of the live reef fish industry in Queensland, Australia' Ocean & Coastal Management 50, (5-6) 428-442 , DOI
Jones A & Bugge C (2006) 'Improving understanding and rigour through triangulation: an exemplar based on patient participation in interaction' Journal of Advanced Nursing 55, (5) 612-621 , DOI
Jones A (2003) 'Nurses talking to patients: exploring conversation analysis as a means of researching nurse–patient communication' International Journal of Nursing Studies 40, (6) 609-618 , DOI
Jones AR (2001) 'Time to think: temporal considerations in nursing practice and research' Journal of Advanced Nursing 33, (2) 150-158 , DOI
Jones AR (2001) 'Time to think: temporal considerations in nursing practice and research' Journal of Advanced Nursing 33, (2) 150-158 , DOI
Cochrane RA, Edwards AT, Crosby DL, Roberts CJ, Lewis PA, McGee S, Meecham-Jones S & Jones A (1998) 'Senior surgeons and radiologists should assess emergency patients on presentation: a prospective randomized controlled trial' J R Coll Surg Edinb 43, (5) 324-327 Author Site
Matthews S & Jones A (1997) 'Practice nurse intervention' Br J Gen Pract 47, (419) 404-405 Author Site
Faulkner A, Argent J, Jones A & O'Keeffe C (1995) 'Improving the skills of doctors in giving distressing information' Medical Education 29, (4) 303-307 , DOI
ARGENT J, FAULKNER A, JONES A & O'KEEFFE C (1994) 'Communication skills in palliative care: development and modification of a rating scale' Medical Education 28, (6) 559-565 , DOI
Jones A (1993) 'Thyroxine prescription' Br J Gen Pract 43, (375) 436-437 Author Site
Jones A (2010) 'Creating History: Documents and Patient Participation in Nurse‐Patient Interviews' Wiley 117-132 , DOI