Contact the estates helpdesk

Estates helpdesk is here to support the University on all estates operation issues including the following: 

  • general campus and building enquiries and drawing requests
  • development and project enquiries
  • reporting of building defects and maintenance issues
  • requests to undertake development or improvement works including internal order works.

Phone: +44 1752 588588
Fax: +44 1752 588451
Email: estateshelp@plymouth.ac.uk
Drop in or post: Room 001, 16 Endsleigh Place, Plymouth University, Drake Circus, Plymouth, Devon, PL4 8AA   

Opening times:

Monday - Thursday: 08:00 -16:30
Friday: 08:00 - 16:00
Weekends: closed

In case of emergency out of hours please contact University Security on +44 1752 588400 

Defects / maintenance reporting

We will need the following details:

  • your name and contact number
  • location of fault/work (building, floor, room)
  • nature of fault/work

All jobs have a measure of importance, please see table below for response time.


Priority Level Impact on Business Affected user population Response target (working hours) Resolution target (working hours)
1 Critical   > 100 1h 4h  
2 High   Department(s) (>10 users) 4h 8h (1 working day)
3 Medium   Individual or group (1-10 users) 6h 24h (3 working days)
4 Low   Any individual 16h (2 working days) 40h (1 week)
5 Planning   Any individual 40h (1 week) 160h (1 calendar month)