How should services respond to patients' comments on feedback sites such as CareOpinion?
Hosted by Professor Ray Jones with two panellists - James Munro, the CEO of Care Opinion (a national CIC) and research assistant Rebecca Baines - this webinar discusses a recent publication exploring ways to effectively respond to patient feedback in an online environment*.
Designed and delivered in collaboration with a volunteer mental health patient research partner and local mental health charity Heads Count, the research offers a practical framework and unique insight for those looking to improve healthcare services, patient safety and care quality. It has received international attention and remains in the top 5% of all research outputs ever tracked by Altemetric.
This online event on Thursday 21 June at 14:00-15:00 is free and open to all.
Register to participate at https://attendee.gotowebinar.com/register/4973923813535225857 or contact firstname.lastname@example.org for any queries.
* Paper available at https://onlinelibrary.wiley.com/doi/full/10.1111/hex.12682