Responding to Patient Feedback: discussion of Baines et al paper published on Health Expectations
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How should services respond to patients' comments on feedback sites such as CareOpinion?

Hosted by Professor Ray Jones with two panellists - James Munro, the CEO of Care Opinion (a national CIC) and research assistant Rebecca Baines - this webinar discusses a recent publication exploring ways to effectively respond to patient feedback in an online environment*.

Designed and delivered in collaboration with a volunteer mental health patient research partner and local mental health charity Heads Count, the research offers a practical framework and unique insight for those looking to improve healthcare services, patient safety and care quality. It has received international attention and remains in the top 5% of all research outputs ever tracked by Altemetric.

This online event on Thursday 21 June at 14:00-15:00 is free and open to all. 

Register to participate at or contact for any queries.

* Paper available at

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