Introduction to bot design - how to humanise the customer experience (FREE ONLINE DELIVERY)
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Our primary form of communication is voice. So it makes sense that the simplest way to engage and benefit from technology is by talking.

This one day FREE Innovative Skills course is available to eligible SMEs in Cornwall and the Isles of Scilly through completion of registration.

Learn how searching by voice is rapidly becoming the next major development in technology. Alongside this, everyone will be taught the basic skills and shown how to build a simple bot.

With requests to learn more from SMEs in the CIOS region, the ESF Innovation in Higher Level Skills Project will take you through the capabilities of audio digital assistants and how it can help your business.

Attendees will be given an overview and understanding of the potential marketplace for chatbots.

  • What is a bot?
  • Market explanation
  • Audio search
  • Quick design and persona development
  • Building a basic bot
  • Share via a weblink
  • Exploring what else you can do with your bot

Delivered by the ESF Innovation in Higher Level Skills Project by Jo Byrne with our facilitator Wo King, the Director of Hi9 Ltd, a full-service AI Company that was developed working with Google Launchpad to deliver technology to people who were digitally excluded. Hi9 now works in a wide range of fields including Health, Agritech, and Space, with partners such as King College London, the University of Exeter and the University of Plymouth.

Register FREE via the Eventbrite webpage* to enable your business to embrace audio technology.

* Please note that this event is available to book online through Eventbrite. Eventbrite is a third-party data capture tool which is not owned or managed by the University of Plymouth. Information about how your data is treated can be found on Eventbrite’s Privacy Policy webpage. If you wish to attend this event but do not want to use Eventbrite to book your place, please contact

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