There are a variety of outpatients’ services in our region, with a high volume of people being treated and having follow-up appointments; discussing potential treatments, receiving test results, or appointments to confirm discharge.
- With a variety of technological solutions available, such as secure video calls or emails sent through an encrypted website, could we employ these solutions to reduce the number of unnecessary face-to-face appointments for patients?
- Do you feel that having your appointment by video consultation would benefit you? For example, would it help with travel concerns, getting time off work, the worry of attending?
- Would you prefer to conduct pre-assessment tasks before surgery or check-up appointments, from the comfort of your own home, instead of visiting the hospital twice?
- Lastly, outpatients’ services incur a high rate of ‘did not attend’ appointments, do you think reminders by text message or email could help people to remember to attend their appointments?
Considering the points above and based on your experiences, what changes would you like to see made that would ensure that patients like yourself had a better experience? What considerations do you feel will need to be made to make sure the services are easy to use?
This session will be lead by Daniela Austin, EPIC Research Associate. Please register your place via the Eventbrite webpage* to express your interest in this online event.