Frequently asked questions

The Library Building

How can I contact the Library?

Tel: +44 1752 588588
Email: libraryandITenquiries@plymouth.ac.uk
Live messaging: Live Chat: Ask

You can currently contact us Monday to Friday 09:00-17:00.

What are the library opening hours?

The main library is open 24/7 term time with a full range of services available Monday – Friday 10:00–18:00.  A reduced service is offered outside of these hours.

Current opening times for the main library are 08:00-20:00.

The Level 0 Learning Space is open 24/7 all year round.


Coming into the library

  • To use the library you must book a study or computer space at Resource Booker. Time restrictions are not currently in place but may change.
  • You must bring your University card, which is also your library card, to access the library building, borrow items, print and purchase materials.
  • You will need to wear a face covering at all times when in the Library and Level 0 Learning Space.

I have lost my University card

Replacement cards can be ordered online via the University of Plymouth eStore. If you have any questions please contact the Card Office.

Computing in the library

Is there free WiFi in the library?

Yes – and right across campus. The WiFi service is called Eduroam and you connect with your University username and password. View more information and connection instructions.

Are there PCs I can use?

Yes – mainly in the Level 0 Learning Space but also on Levels 0, 1 and 2 in the main library. You must book on Resource Booker before you visit the library.

Can I bring my own laptop in?

Yes – there are plenty of power sockets. The University of Plymouth offers students software packages for installing on your own device. A full list of available software can be found by on the Work at Home site. 

Microsoft Office 365 is available to University students as a free download.

My University computing login isn't working.

For password resets call library and IT enquiries on +44 1752 588588 or change your password online.


Printing and binding

Can I print in the library?

Yes – and the printers can also be used to scan documents and save them to your email or OneDrive.

You pay using your University card:

  • B&W photocopies or prints per side A4 5p – A3 10p
  • Colour photocopies or prints per side A4 25p – A3 35p
  • Large format printing A2 £4, A1 £6, A0 £8.

For more information visit our Printing self help article 

 

How do I top up my University card?

Top up online with a debit or credit card – it’s quick and secure. We recommend that you use Chrome as your browser to access this page. You can also pay with a debit or credit card at the Information Desk on Level 1.

Can I bind my work?

Yes – binding materials are sold at the Information Desk on Level 1 during core hours, binding machines are available for self-service. A full price list of stock is available at our Media Supplies and Equipment self help page.

Using library resources

How do I find a book or article?

The library provides access to approximately 350,000 books and e-books, multimedia items and 14,000 current journal subscriptions – both physical and electronic.

Search via Primo the Library catalogue.

How many books can I borrow?

Students and staff can borrow 20 at a time. 

Initial Teacher Education (ITE) students can borrow an additional 40 from the School Experience Collection.

How long can I borrow books for?

The loan period is six weeks; you may renew books at any time while they are on loan to you unless they are recalled by another student. If an item is recalled you will be asked to return it within seven days, or by the existing due date, whichever is sooner.

 

How do I renew books?

You can renew your books via Primo the Library catalogue.

My book has been recalled, what do I do?

If someone recalls an item you have on loan, you will be asked to return it within seven days (or by the existing due date, whichever is sooner) including during vacations. You will not be able to renew recalled books.

Will I be charged a fine if my book is overdue?

Fines are only chargeable on overdue recalled items, for more information read our Requests and Recalls self help page.

How do I pay a fine?

At the Information Desk on Level 1 of the library with a debit or credit card or with credit loaded on your University card.

Or by phone +44 1752 588588 with a debit or credit card.

Studying in the library

Do I need to be silent in the library? 

Unless you are in an area designated as a quiet or silent space, a low level of noise is acceptable. Phones should be switched to silent mode. Level 3 is a quite study zone.

Where can I study ?

You must book a study space at Resource Booker before you visit the main library or level 0 Learning Space. You can book a space with or without a computer.

The library has a variety of different study spaces to suit individual needs. Some areas are equipped with PCs and you are welcome to bring your charger and plug your device in whilst you are studying.

The Level 0 Learning Space is only accessible via the Level 0 foyer and is available 24/7 all year round.


 

Can I eat and drink in the library?

You can consume cold snacks and hot or cold covered drinks in the library. Hot food is not allowed. There are water fountains on all floors and vending machines on Level 1 and 2. Please report any spillages to library staff and place your rubbish in the bins.