Complaints, appeals and conduct

Find out how the Complaints and Appeals Office can help you if you'd like to raise concerns, or are experiencing problems and difficulties

We aim to provide a first class student experience, but know that sometimes difficulties and problems can arise. The Complaints and Appeals Office provides you with the opportunity to raise concerns, ensuring that everyone is treated fairly and in accordance with the University’s published regulations and procedures.

We manage the following student related areas:

Please note, we do not normally accept anonymous complaints.

All complaints and appeals must be submitted in writing. The Complaints and Appeals Office does not operate a drop-in service, and cannot accept cases verbally. If you would like independent advice and/or representation before submitting your written complaint or appeal, please visit the University of Plymouth Student Union Advice Centre.