Information for staff

Here to help you

Do you have particular concerns about an individual or group of students? If you would like to talk it through, please get in touch with the Mental Health team or +44 1752 587676.

If you feel it is an emergency situation and you are seriously concerned about a student's welfare then please refer to our mental health emergency flow chart to find out more about support in times of crisis.

Training sessions delivered by Mental Health Advisors 

Our team are always happy to support academic staff to maximise their effectiveness in working with students on an individual basis or through provision of training.

You may be interested in 'Mental Health Awareness for Staff Dealing with Students', which runs on a regular basis throughout the academic year. Please check i-Trent for upcoming dates and to book your place. 

Drop-in sessions

We actively encourage staff to refer students to our no prior appointment drop-in session.

Please also feel free to accompany your student to the drop-in if you feel this would make it more accessible for them.

Student Support Meetings

If we see or hear about a student who appears to be struggling with their mental health and we assess them to be at risk or their mental health is having an impact on their academic work, we will contact you to request a meeting.

If you are calling a Serious or Continuing concerns meeting or a Return to Study meeting where there are concerns about a students mental health then please ensure we are invited – we make it a priority to attend these meetings. 

Support to Study meetings are not routinely attended however, please alert us that they are happening so we can log them on the student record and make a case-by-case decision.

Our role in these meetings is to share information, give a professional mental health perspective and be part of the discussion and decision-making process.


Under normal circumstances, everything said within sessions remains confidential to Student Wellbeing Services. We don't normally inform staff about the attendance or progress of a student's mental health sessions and would communicate only if requested to do so by the student concerned.

In exceptional circumstances, the service may not be able to offer this level of confidentiality. This might be where we consider someone to be at risk of serious harm to themself or others. Read more about confidentiality and data protection.

Extenuating circumstances

Please do not refer students to our service simply for a letter in support of extenuating circumstances. Academic staff are able to provide corroboration and may be in a better position to do so if the student's situation is known to them.

<p>Student Wellbeing Services team 2021<br></p>

Student Wellbeing Services – Plymouth campus

Student Hub, Charles Seale-Hayne Library, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Opening times: Monday–Friday, 8:30–17:00 (Wednesday open 10:00, Friday close 16:30)

Truro Knowledge Spa