Information for staff

Here to help you

Do you have particular concerns about an individual or group of students? If you'd like to talk it through, please get in touch so we can put you in contact with the Duty Worker.

If it's an emergency and you're seriously concerned about a student's welfare, please see the guidelines below or find out more about support in times of crisis.

Training

If you're interested in maximising your effectiveness in working with students on an individual basis or through provision of training, please contact Anne Bentley, our Manager of the Student Wellbeing Services.

We can offer:

  • personal development workshops for specific student groups,
  • information talks,
  • training around communication and support roles for staff.

Confidentiality

Under normal circumstances everything said within sessions remains confidential to the Student Wellbeing Services. We don’t normally inform staff about the attendance or progress of a student’s counselling/Wellbeing/Mental Health sessions and would communicate only if requested to do so by the student concerned.

In exceptional circumstances, the counselling service may not be able to offer this level of confidentiality. This might be on the rare occasion where we consider someone to be at risk of serious harm to self or others. See more about confidentiality and data protection.

Extenuating circumstances

Please do not refer students to our service simply for a letter in support of extenuating circumstances. Academic staff are able to provide corroboration and may be in a better position to do so if the student's situation is known to them.

Student Wellbeing Service - Plymouth campus

Learning Gateway, Ground Floor, Wellbeing Centre, University of Plymouth, Drake Circus, Plymouth, PL4 8AA

Semester opening times: Monday–Friday, 08:30 – 17:00 (Wednesday open 10:00, Friday close 16:30)