What can you expect?
This way of working involves exchanging email sessions, usually on a weekly basis. Exchanges are sent as an attachment in Word format, which is password protected for additional security. Your pass code will be given to you once therapy starts; you will receive a discreet text message with this information. You will be unable to open your Word document without it.
The counsellor will contact you with a date and time by which you will be asked to send in your email session. They will reply to you within 48 hours of this time.
You may write your feelings and thoughts at any time during the week as this may be releasing in itself. However, please email documents in manageable chunks of around 500 words (roughly one side of A4 in font size 12). Your counsellor will spend up to an hour on replying to your emails each week and send her response within the agreed timeframe.
If you need to cancel your appointment, please do so as soon as possible by emailing your counsellor, emailing firstname.lastname@example.org or calling the Learning Gateway on +44 1752 587676 who will alert the counsellor. Your counsellor will also contact you if they are unable to reply to your session within the agreed timeframe. New appointments will then be renegotiated.
If you require technical support, please contact IT services.
Please note, as with face-to-face counselling, we do have a waiting list so it may be a little while before you are allocated to one of our counsellors.