Learning support, health and wellbeing

Dear student,

In the light of current tragic events in Manchester, you may be feeling shocked, distressed or confused by what has just happened. You may even be personally affected by this awful event.

It can be hard to deal with the feelings and emotions that might be raised. We will all have different reactions and needs at a time like this. However, we hope that you will feel able to access the help you require as and when you need it. We are on hand to support you.

In the first instance, you might wish to draw on your own support networks of family, friends, colleagues and staff. However, this might be difficult or they may not available at the moment.

We are on hand to support you:

The Student Counselling and Personal Development Service is available from 9am to 5pm Monday to Friday. You can:

You can also drop-in to talk to one of our trained listeners at The Listening Post. They are available Monday to Friday from 10am to 4pm in the Learning Gateway.

Call our 24 hour Anytime Advice Line:

Excellent free and confidential assistance available 24 hours a day, 7 days a week from trained and experienced counsellors.

Freephone: 0800 042 0134
Email: assistance@workplaceoptions.com
The Samaritans are also available:

Tel: 08457 909 090 (24 hour helpline)
Email: jo@samaritans.org
Plymouth Samaritans
20 Oxford Place, Western Approach, Plymouth
Tel: 01752 221 666
Usual opening hours: Sun – Fri 12.30 – 21.00 and Sat 15.30 – 21.00
If you would be interested in e-resources to support you in dealing with difficult feelings and shock, you can find information on SHINE (www.plymouth.ac.uk/shine)
Twitter: @SHINEwithPlym
Facebook: SHINE with Plymouth University
We want to support you and would really recommend that if you feel that you are struggling, that you get in touch with us as early as possible.

Learning Gateway opening times

On the ground floor of the Roland Levinsky Building you will find the Learning Gateway – your one-stop-shop for the following services covered on this page.


  • Monday - Friday, 8.30 - 17.00
  • (Tuesday open 10.00, Friday close 16.30)


  • 3 June 2017 - 19 September 2018: 10.00 - 16.30 (closed for lunch at 12.00 - 13.00)
We will be closed on the following 2017 Bank Holidays: 29 May, 28 August, 25 December, 26 December

Immediate help options

Do you need to speak with someone urgently because you're concerned about your own or someone else’s immediate wellbeing or safety?

We've listed options available to you as a student or member of staff, including 24/7 services and support in times of crisis.

Immediate help options

SHINE - Self Help Inspiring E-Resources

SHINE is created by students, counsellors and researchers. Watch, read, listen, find apps and useful links to the best online resources and information about mental health and well-being.

SHINE with Plymouth University categorises student friendly content on mental health and well-being.

View SHINE resources

Workshops, personal development sessions and events

Exciting workshops taking place each semester - some you don’t even have to book just turn up

These include dyslexia friendly support sessions, laptop security marking, sexual offences support and advice, and personal development sessions.

Find out more information about our upcoming events

Meet our administrative team

Learning Gateway

Learning Gateway, Ground Floor, Roland Levinsky Building

Semester opening times: Monday–Friday, 8.30–17.00 (Tuesday open 10.00, Friday close 16.30)

Anytime Advice and Mental Health Helpline - 24/7 support

  • Available 24 hours a day, 7 days a week, 365 days a year.
  • In-the-moment emotional and counselling support.
  • Accessible by phone, email and LiveCONNECTSM instant messaging.
  • Information and advice on a range of studying, work, family and personal issues.
  • Confidential.
  • Completely independent from the University.
Freephone: 0800 042 0134 
Email: assistance@workplaceoptions.com
Instant messenger support: Download the iConnectYou app from iTunes or Google Play and register using the passcode:34800