Online enrolment for new students

Information to help new students to complete online enrolment.


Why is online enrolment important?

When you’ve completed online enrolment, you’ll be able to:

  • have a University card
  • access course content in your digital learning environment (including your full course timetable)
  • activate your student loan
  • access wider University systems
  • access University facilities, such as laboratories
  • access academic staff related to your degree.


You can complete online enrolment from Friday 14 August 2020. We encourage you to complete online enrolment as early as possible so that you are in a better position to prepare for the start of your course.

Important note: please ensure you have either paid your tuition fees or have made arrangements to pay (for example, with a loan from the Student Loan Company). If your fees are paid by a sponsor, you must provide us with written confirmation of the agreement.

Complete online enrolment

Log into the system

Important note for international students: you cannot complete online enrolment until you have provided the relevant documentation. If you have been asked to provide your original qualifications or ATAS certificate, please email these to ukvi-reporting@plymouth.ac.uk.


Log into the online enrolment system if you are
:

  • starting a new course
  • transferring to a completely new course
  • progressing from undergraduate to postgraduate level
  • progressing from postgraduate taught to postgraduate research level
  • progressing from a partner institution
  • progressing from a year-zero foundation course
  • an exchange student.


You can access the online enrolment system using a PC, tablet (iPad, for example) or smartphone. It is advisable to use landscape mode when using a mobile device.

Working through the screens

When you have acknowledged the Terms and Conditions on the introduction page, you will see your online enrolment menu.

This page lists all of the sections you must visit to complete the process. As you complete each one, the status on the right hand side will change from incomplete to complete.

You do not have to complete these sections in any particular order, but it is set out in what we hope is a logical sequence. As you go through the sections, you will need to check and confirm that what is shown is correct.

If there are any blanks in compulsory fields (marked with an ‘!’), you will need to enter the required information before you can complete the section. At the bottom of each section, enter a tick in the confirmation box then click save.

Upload your photo

The photo is required for your University card.

Your card will be posted to your term time address.

Failure to provide a photo and complete online enrolment will delay the production of your University card and access to areas such as the library.

This is not required if you already have a University card (for example, because you were previously a student on another course or at a partner college).

Your University card will remain valid for the duration of your studies at the University of Plymouth.

Create a computing account

Your University computing account will grant you access to:

  • University computers
  • your digital learning environment
  • student portal
  • your emails
  • other University systems.


If you are a new student, you must create your computing account in the Set University of Plymouth Computing account password section. Once you have completed this section make sure you record your username and password in a safe place.

Your password is case sensitive and you can change it once you have logged into your account.


If you have completed enrolment manually instead of online, and don’t have a University computing account username or password, you can register for a computing account online.


Access your emails

To access your University email account, please visit webmail.plymouth.ac.uk and log in with your University of Plymouth computing account details.

Completion of online enrolment

If you need to go back you can click on the ‘cancel’ button to cancel any changes and return to the list of sections, or click on the ‘undo’ button and start the section again.

When you have entered all the required information for a section its status will change to ‘complete’.


When you have completed all of the sections required (the list of sections should all say ‘complete’) and are happy that all your enrolment information is correct, you should click the ‘complete enrolment’ button.

Please note that when you have done this, you can no longer change your enrolment information.


An email will automatically be sent to your computing account which will:

  • confirm that you have completed online enrolment
  • confirm the method of payment you selected for paying your tuition fees
  • provide Tier 4 visa holders and Non-EEA nationals with further information on UK visas and immigration requirements 
  • confirm whether the automated confirmation of your enrolment to the Student Loans Company was successful or not (undergraduate UK students only).


Depending on the requirements of your subject, you may be asked to choose optional modules at the start of your course.

Find out more about optional module choice


Having trouble?

Our frequently asked questions below are a good starting point if you experience problems or have a question about the online enrolment system or process.

Please contact us if you still can't find the information you need.

How can I resolve IT issues when completing online enrolment?

If you are on a University Campus, the University provides a free Wi-Fi service for guests.


How to connect to Guest Wifi UoP

1. Select 'Guest Wifi UoP' from the Wi-Fi connection options on your device.

2. 'Sign-in Required' message may appear. Select 'OK'.

3. You will be directed to the 'Connect with Plymouth University' page.

4. You will be asked to fill out your first name, last name, email address and agree to the terms and conditions. After you have completed this, click submit.

5. You should now be connected to the Wi-Fi.


If you do not have access to the internet, please contact Library and IT enquiries who will contact you to arrange a timed slot to assist you.

LibraryandITenquiries@plymouth.ac.uk

+44(0)1752 588588

Can I complete online enrolment after I arrive?

We strongly recommend that you complete online enrolment in advance because this will give you time to work through the different steps at your own pace, resolve any queries which may arise, and access valuable course and University information.


The system closes on Friday 2 October 2020 for undergraduate and postgraduate taught students.

New research degree students need to complete online enrolment no later than 15 days from the start of their programme.


International and non-EEA Students will need to meet the requirements before completing online enrolment.

Why have I been asked for my passport to be scanned?

This does not mean that we are querying your fee status or that the University has categorised you as an international student. However the University must take steps to check your documentation and any leave or other permissions you hold to legally study and remain in the UK for the duration of your studies.

Find out more about meeting the requirements

For more information, or if you have any queries, please contact ukvi-reporting@plymouth.ac.uk.

Can I complete online enrolment without any confirmation of funding?

The online payment screen gives you the option of confirming that fees will be paid by the Student Loan Company (SLC).

If you have been sent your student support number by the SLC, please tell us the number in the Tuition Fee Notification Section of online enrolment. However this is not a mandatory field and you can proceed with online enrolment without it. If your student support number is already populated, please do not overwrite or delete this.

Please note that if the Student Loans Company do not provide you with a tuition fee loan for any reason, or any other sponsorship you expect to have fails, you will become liable to pay the fees.

Why can’t I use my mobile number in emergency contact details?

Fortunately, the need for an emergency contact is rare, but if there is a serious problem and we need to make contact with the person you have nominated as your emergency contact, we need their number and not your own.

Can I update my details later if they change?

Yes, you can complete online enrolment now using your current address and update your contact details at any time on the student portal by selecting the My Personal Details tile.

  • Log into your account
  • Navigate to the top of the screen and under 'additional details' select 'maintain contact details'.


If you are a Tier 4 visa holder, please remember that keeping your contact details updated is a requirement of your visa.