Online enrolment guidance notes

Online enrolment is available from: 

New students: Friday 18 August 2017

Returning students: Monday 7 August 2017

Returning students who successfully complete referred assessment: Wednesday 13 September 2017

Important information

  • You will need to complete online enrolment (OLE) at the start of each academic year. As part of OLE you will be able to check the information we record about you and amend certain personal information such as your address.
  • OLE closes on Friday 29 September 2017.
  • Once you have completed online enrolment you will be able to access your timetables via MyEdesk.
  • Please ensure you have either paid your tuition fees, or made arrangements to pay for example with a loan from the Student Loan Company. Information on how to pay your fees can be found on our essential information pages on the student portal under fees, scholarships and bursaries.
  • If your fees are paid by a sponsor, you will need to send us written confirmation of the agreement. Details of where to send this information and other FAQs regarding tuition fees can be found on our fees and student finance pages.
  • If you are a returning student on an NHS funded place on the following courses BSc (Hons) Nursing (Adult, Child Health, Mental Health), Midwifery, Dietetics, Occupational Therapy, Podiatry, Physiotherapy Medicine (year five only), or Dentistry (year five only) you will need to tick the ‘no fees payable box’ and enter the reason type as ‘NHS funded’.

If you need help or advice

The online enrolment frequently asked questions (FAQs) page is a good starting point if you have problems with online enrolment and should provide you with answers to the majority of your queries. If you find that, after checking the FAQs, you still cannot find an answer to your query then please send an email including your full name, student reference number and programme of study to your relevant faculty support email address:

Undergraduate and taught postgraduate students:

Academic Partnerships - apenrolments@plymouth.ac.uk
Faculty of Arts and Humanities - artshumenrol@plymouth.ac.uk
Faculty of Business - Businessenrol@plymouth.ac.uk
Faculty of Health and Human Sciences - HHSenrol@plymouth.ac.uk
Peninsula School of Dentistry and Medicine - pupsmd-enrol@plymouth.ac.uk
Faculty of Science and Engineering - SciEngenrol@plymouth.ac.uk

Postgraduate research students:

The Doctoral College - doctoralcollege@plymouth.ac.uk 

We will respond to your query as soon as possible (within normal office working hours); please note that, in responding, priority will be given to queries not covered by the FAQs.

For Library and IT Enquiries contact:

Email: libraryanditenquiries@plymouth.ac.uk 
Tel:+44  1752 588588

International Students (Students from outside the EU or Students who have been assessed as overseas fee payers)

International Students with a query regarding having their passport and visa scanned prior to enrolment should contact the UKVI Compliance Team.

International Students holding a Tier 4 visa should read the following information on our webpages www.plymouth.ac.uk/international/compliance and seek advice after enrolment from the International Student Advice Service, if they have any queries or concerns.

UKVI Compliance: ukvi-reporting@plymouth.ac.uk

International Student Advice: international.advice@plymouth.ac.uk

New students

As a new student you are required to upload a photograph of yourself using the e@pplicant page.

The photo is required for your University card which will be issued to new students during welcome week. Failure to provide a photo will delay the production of your University card.

This is not required if you already have a University card i.e. because you were previously a student on another course or at a partner college.

Your University card will remain valid for the duration of your studies at Plymouth University.

What you'll need to complete online enrolment

  • Access to a computer with Microsoft Internet Explorer v8 (or above). We cannot guarantee compatibility with any other browser, but it has been tested with Firefox, Google Chrome and Safari browsers.
  • International students - if you are an international student from outside the UK/EU (or an overseas fee payer) you will be able to enrol once you have presented your passport and valid visa (if applicable), in person at the International Student Advice (ISA), ground floor, Roland Levinsky Building. For more information please contact ukvi-reporting@plymouth.ac.uk
  • New students - your UCAS/GTTR number or your University student reference number.
  • Returning students - successful completion of your current course year or you have been informed you can repeat your year of study.
  • You must have no outstanding tuition fee debts owed to the University.

If you do not meet any of the above requirements please refer to the section headed 'problems'.

Logging on – new students

New students and students who are transferring into a completely new course (including students transferring from MPhil/PhD to PhD), students progressing from undergraduate to postgraduate programmes, from a partner college (including PUIC) and students progressing from year zero foundation programmes.

1. Log on to the applicant portal or enter the following website address into your browser - http://www.plymouth.ac.uk/applicants.

2. Enter one of the following numbers:

  • UCAS Personal ID
  • GTTR 
  • University student reference number (this appears on the top of the letters we have sent you during the year or on your University card if you have been a student with us previously).

3. Enter your date of birth.

4. Enter your surname.

5. If you have successfully connected a menu page will be displayed.

6. Select the 'complete my on-line enrolment' to start.

Logging on – returning students

Access for continuing students is via your student portal homepage. Students on a research degree should access via your postgraduate portal page. If you have any problems please check the accuracy of the data you are entering.

1. Log on to the student portal or enter the following address into your browser: https://student.plymouth.ac.uk.

2. Enter your computing account user name and password.

3. If your details are correct you will see your student or postgraduate portal homepage.

4. Select the online enrolment for returning students option.

5. Enter your computing account name and password again.

6. You will then see the e@dmin authentication page. Enter your date of birth and/or middle name if applicable. Click the proceed button to continue. 

7. You will then see your e@dmin homepage.

8. Select the 'complete my on-line enrolment' to start.

Working through the screens

Once you have acknowledged the contents of the student handbook on the introduction page, you will see your online enrolment menu.

This page lists all of the sections you must visit in order to complete the process. As you complete each one the ‘status’ on the right hand side will change from ‘incomplete’ to ‘complete’. To get to any of the sections just click on the underlined title. You do not have to complete in any particular order, but it is set out in what we hope is a logical sequence.

  • As you go through the sections you will need to check and confirm that what is shown is correct.
  • If there are any blanks in ‘compulsory fields’ (marked with an ‘i’), you will need to enter the required information before you can complete the section.
  • Click on the ‘?’ symbol next to a field for information particular to that field, or click on the ‘?’ above the form for help on an entire section.
  • At the bottom of each section enter a tick in the confirmation box then click on ‘save’.
Important note for returning students on:
BSc (Hons) Nursing (Adult, Child Health, Mental Health), Midwifery, Dietetics, Occupational Therapy, Podiatry, Physiotherapy.

Payment of tuition fees (section six) - if you are a student studying one of the above courses you will need to tick the 'no fees payable' box. In the ‘reason’ box type ‘NHS funded’.

Computing account registration

If you are a new student you must create your computing account in section seven. Once you have completed this section make sure you record your username and password in a safe place as you will need these details to access the University computers and your computing account, student portal etc. Note: your password is case sensitive and you can change it once you have logged on to your account. 

Returning students will be required to reset the password in section seven every year when you re-enrol.

Completion of enrolment

If you need to go back you can click on the ‘cancel’ button to cancel any changes and return to the list of sections, or click on the ‘undo’ button and start the section again.

Once you have entered all the required information for a section its status will change to ‘complete’.

Once you have completed all of the sections required (see the list of sections, which should all say ‘complete’) and are happy that all your enrolment information is correct you should click the ‘complete enrolment’ button.

Please note that once you have done this you can no longer change your enrolment information. 

An email will automatically be sent to your computing account which will:

  • confirm that you have completed online enrolment
  • confirm the method of payment you selected for paying your tuition fees
  • provide further information on UK Visas and Immigration requirements (overseas students only)
  • confirm whether the automated confirmation of your enrolment to the Student Loans Company was successful or not (home students only) – see separate sheet for information on Student Loan payments

New students - now that you have completed enrolment you will be able to collect your University card from your faculty or the Doctoral College (PGR students) during induction week provided you have uploaded your photo using the e@pplicant page.

Problems – new students

If you do not have access to the internet library and IT enquiries staff will be available to assist you Monday to Friday 0830–1700 in the Charles Seale Hayne library.

If you are based somewhere other than the Plymouth Campus please contact your local administration team if you have any problems.

We would appreciate your co-operation in enrolling via the Internet off campus and not using the University’s facilities, unless it is absolutely necessary.

If you have not had your passport and visa scanned (international students):

If you are an international student you will be able to online enrol once you have presented your passport and valid visa (if applicable), in person at the International Student Gateway, ground floor, Roland Levinsky Building. You will be able to use OLE as soon as your passport and visa have been scanned.

Problems – returning students

If you do not have access to the internet:

You will be able to use the University Open Access centres on your return.  We would however appreciate your co-operation in enrolling via the Internet off campus if possible.

If you have:-

  • Not had your passport and visa scanned (international students)

If you are an international student you will be able to online enrol once you have presented your passport and valid visa (if applicable), in person at International Student Advice (ISA), Ground Floor, Roland Levinsky Building.  You will be able to use OLE as soon as your passport and visa have been scanned.

  • Forgotten your computing account password

You can reset your password by visiting http://www.plymouth.ac.uk/password. Please note that you will have to reset it again when you complete section seven of OLE.

  • Outstanding Debts

You will not be able to online enrol if you are in tuition fee debt to the University. You will be able to use the OLE 24 hours after clearing the debt. If you have a query regarding an outstanding debt please contact our tuition fee team on +44 1752 588130 or emailtuitionfees@plymouth.ac.uk.

  • Not successfully completed your year

If you have been referred in any modules, or a decision on your progression has been deferred, you will be able to online enrol once the relevant referred award board confirms your progression to the next academic year. The OLE facility will be available from Wednesday 13 September 2017 providing you have been allowed to continue.

  • PGR students who are suspended or have just finished a period of suspension

You may not enrol online. Please contact the Doctoral College for further details.