Online enrolment guidance notes

Online enrolment (OLE) is available from: 

New students: Friday 16 August 2019

Returning students: Monday 5 August 2019

Returning students who successfully complete referred assessment: Wednesday 11 September 2019

Important information

• You will need to complete OLE at the start of each academic year. As part of OLE you will be able to check the information we record about you and amend certain personal information such as your address.
• OLE closes on Friday 27 September 2019 for undergraduate and postgraduate taught students, Wednesday 1 May 2020 for postgraduate research students.
• Once you have completed online enrolment you will be able to access your timetables via MyEdesk.
• Please ensure you have either paid your tuition fees, or made arrangements to pay for example with a loan from the Student Loan Company. Information on how to pay your fees can be found on our essential information pages on the student portal under fees, scholarships and bursaries.
• If your fees are paid by a sponsor, you will need to send us written confirmation of the agreement. Details of where to send this information and other FAQs regarding tuition fees can be found on our fees and student finance pages.
• If you are a returning student on an NHS funded place on the following courses BSc (Hons) Nursing (Adult, Child Health, Mental Health), Midwifery, Dietetics, Occupational Therapy, Podiatry, Physiotherapy, Medicine (Year 5 only), or Dentistry (Year 5 only) you will need to tick the ‘no fees payable box’ and enter the reason type as ‘NHS funded’.

If you need help or advice

The online enrolment frequently asked questions (FAQs) page is a good starting point if you have problems with online enrolment and should provide you with answers to the majority of your queries. If you find that, after checking the FAQs, you still cannot find an answer to your query then please send an email including your full name, student reference number and programme of study to your relevant faculty support email address:

Undergraduate and taught postgraduate students

Academic Partnerships – apenrolments@plymouth.ac.uk
Faculty of Arts and Humanities – artshumenrol@plymouth.ac.uk
Faculty of Health: Medicine, Dentistry and Human Sciences – HHSenrol@plymouth.ac.uk
Faculty of Science and Engineering – SciEngenrol@plymouth.ac.uk

Postgraduate research students

The Doctoral College – doctoralcollege@plymouth.ac.uk 

We will respond to your query as soon as possible (within normal office working hours); please note that, in responding, priority will be given to queries not covered by the FAQs.

For Library and IT enquiries contact

Email: libraryanditenquiries@plymouth.ac.uk 
Tel: +44 1752 588588

International students and students who are nationals of a non-EEA country

International students and students who are nationals of a non-EEA country with a query regarding having their passport and visa scanned prior to enrolment should contact the UKVI Compliance Team. 

International students holding a Tier 4 visa should read the following information on our webpages to ensure they are familiar with their Tier 4 responsibilities, and seek advice after enrolment from the International Student Advice Service, if they have any queries or concerns.

UKVI Compliance: ukvi-reporting@plymouth.ac.uk

Advice for international students: studentservices@plymouth.ac.uk

New students

As a new student you are required to upload a photograph of yourself using the e@pplicant page.

The photo is required for your University card which will be issued to new students during welcome week. Failure to provide a photo will delay the production of your University card unless the card end date has expired.

This is not required if you already have a University card i.e. because you were previously a student on another course or at a partner college.

Your University card will remain valid for the duration of your studies at the University of Plymouth.

What you'll need to complete online enrolment

• Access to a computer with Microsoft Internet Explorer v8 (or above). We cannot guarantee compatibility with any other browser, but it has been tested with Firefox, Google Chrome and Safari browsers.
• International students and students who are nationals of a non-EEA country – if you are a student from outside the EEA you will be able to enrol once you have presented your passport and valid visa (if applicable), in person at the International Student Advice Service (ISA), Ground floor, Roland Levinsky Building. For more information please contact ukvi-reporting@plymouth.ac.uk 
• Please do not send photocopies as you need to attend the scanning sessions in person with your documents.
• New students – your UCAS/GTTR number or your University student reference number.
  
• Returning students – successful completion of your current course year or you have been informed you can repeat your year of study.
• You must have no outstanding tuition fee debts owed to the University.

Working through the screens

Once you have acknowledged the contents of the student handbook on the introduction page, you will see your online enrolment menu.

This page lists all of the sections you must visit in order to complete the process. As you complete each one the ‘status’ on the right hand side will change from ‘incomplete’ to ‘complete’. To get to any of the sections just click on the underlined title. You do not have to complete in any particular order, but it is set out in what we hope is a logical sequence.

• As you go through the sections you will need to check and confirm that what is shown is correct.
• If there are any blanks in ‘compulsory fields’ (marked with an ‘i’), you will need to enter the required information before you can complete the section.
• Click on the ‘?’ symbol next to a field for information particular to that field, or click on the ‘?’ above the form for help on an entire section.
• At the bottom of each section enter a tick in the confirmation box then click on ‘save’.

Important note for returning students on:
BSc (Hons) Nursing (Adult, Child Health, Mental Health), Midwifery, Dietetics, Occupational Therapy, Podiatry, Physiotherapy.

Payment of tuition fees (section six) - if you are a student studying one of the above courses you will need to tick the 'no fees payable' box. In the ‘reason’ box type ‘NHS funded’.

Computing account registration

If you are a new student you must create your computing account in section seven. Once you have completed this section make sure you record your username and password in a safe place as you will need these details to access the University computers and your computing account, student portal etc. Note: your password is case sensitive and you can change it once you have logged on to your account. 

Returning students will be required to reset the password in section seven every year when you re-enrol.

Completion of enrolment

If you need to go back you can click on the ‘cancel’ button to cancel any changes and return to the list of sections, or click on the ‘undo’ button and start the section again.

Once you have entered all the required information for a section its status will change to ‘complete’.

Once you have completed all of the sections required (see the list of sections, which should all say ‘complete’) and are happy that all your enrolment information is correct you should click the ‘complete enrolment’ button.

Please note that once you have done this you can no longer change your enrolment information. 

An email will automatically be sent to your computing account which will:

• confirm that you have completed online enrolment
• confirm the method of payment you selected for paying your tuition fees
• provide further information on UK Visas and Immigration requirements (Tier 4 visa holders and Non-EEA nationals only)
• confirm whether the automated confirmation of your enrolment to the Student Loans Company was successful or not (home students only) – see separate sheet for information on Student Loan payments.