1) Fine dining (restaurant)
‘b’. Any incident was probably seen by staff. If it’s valid, reply
privately and offer a free dinner, and reply to the TripAdvisor comment. If not, say feedback is welcome but explain the outcome.
2) Pushy penthouser (hotel)
‘b’. If staff are no longer on duty maybe someone else can help. Don’t pass up an opportunity to offer an enhanced service.
3) Event horizon (catering)
‘a’. Promoting from within saves time, providing you can support the successful candidate and fill their now-empty position. Poaching staff from competitors is expensive, short-term and raises issues of loyalty.
4) Cruisin’ (cruise ship)
‘b’ – probably. Cruise ships rarely have spare capacity. But the guests may have been misinformed by the travel agent, so let them down gently. Champagne and strawberries usually go down well.
5) What’s bugging you? (café)
‘b’. Tell them a replacement meal will be with them ASAP, then tell the kitchen to make it a priority. Offer them free drinks in the meantime and monitor social media activity.
What are University offer holder days for?
These subject-specific events will give you an insight into your course and help you make your final university choice
What's it like living in halls?
A first year talks about moving in day and making yourself at home
Moving from halls to houses
The transition from campus to the real world in the second year
How to manage your money at uni
Top tips for students on saving cash and making a budget
How to settle in at uni
First year Victoria on what made her feel at home during her first term
My Plymouth: Claire Summers
A dance and theatre graduate tells us why Plymouth is at the heart of the south-west arts scene
Can science fiction explain science fact
One Giant Read project launches alongside Tim Peake’s Principia mission on the International Space Station
Could you create award winning art?
Bram Thomas Arnold
How to revise for exams
A Psychology Professor’s top tips for effective exam revision
How would you spend £100 on culture?
From classic movies to avant-guarde theatre, Plymouth students get free tickets to events at Peninsula Arts, right on campus.
What lies beneath the waves?
One of the UK’s first underwater webcams has been installed in Plymouth Sound
How to manage your digital life
Do you spend too much time online?
Could you cut it in the hotel game?
Take this quiz from Plymouth’s Hotel School to see if you could hack hospitality
Eight ways to explore Dartmoor
From wild camping to bouldering, there are loads of ways to experience the great outdoors on Plymouth’s doorstep
Welcome to the Writing Cafe
A place to get advice from student mentors in a chilled-out environment or just to hang out between lectures
Just your type
Meet some of Plymouth’s graphic communication students in our letterpress and typography studio
What does it take to represent Team GB?
Meet some of the students achieving their goals with our Sporting Excellence Scholarships