Dr Jillian Pooler
Clinical Trials & Health Research - Institute of Translational & Stratified Medicine (Faculty of Medicine and Dentistry)
I have enjoyed a varied and interesting career which spans over 40 years,beginning as a State Registered Nurse in Manchester (1981); a Midwife (1985), Health Visitor (1992) and Lecturer in Public Health and Primary Care (2005-2008) in Plymouth, UK.
In 1994 in formed part of a team to establish NeonatalOutreach a service designed to support early discharge of premature babies fromNeonatal Intensive Care. During this time, I developed an interest in theimpact of the new service on hospital readmission rates. This lead to my MSccompleted in 1997: A quantitative retrospective cohort study on the use ofsecondary care by babies discharged from neonatal intensive care andfollowed-up at home by a neonatal outreach service. In 1998 I formed partof a team which established NHS Direct in the West Country, where nurseswere providing health information and advice to callers, over thephone, using computer decision support software. It was from therethat I developed an interest in how we as clinicians go about providinghealth care in an increasingly technologically mediatedenvironment. This in turn led to my PhD (2010), aconversation analytic examination of the interplay between technology andtalk in calls to NHS Direct.
My post-doctoral research began in primary care in the UK; moving into global health research, working with teams in Crete, Vietnam,Kyrgyzstan, Uganda, Nepal, Pakistan and Bangladesh.
At the end of Sept 2018 I shall be retiring.
Senior Research Fellow, H2020 Fresh Air, Clinical Trials and PopulationStudies, Peninsula School of Medicine and Dentistry, March 2015 to date
Research Design Service(RDS) South West Consultant, Peninsula School of Medicine and Dentistry, Aug2014 to date
Associate Lecturer inPostgraduate Education, Peninsula School of Medicine and Dentistry, Aug 2015 todate
TB and Tobacco Consultant,Global Challenge Research, University of Leeds, March 2018
Lecturer in PostgraduateEducation, Peninsula School of Medicine and Dentistry, March 2014 to July 2015
Disability Analyst.Physioworld. Sept 2013 to Dec 2013
Associate Research Fellow in Qualitative Methodologies, Peninsula Schoolof Medicine and Dentistry. Nov 2012-July 2014.
Associate Research Fellow, Primary Care. University of Exeter Medical School.May 2012-Sept 2013.
Associate Research Fellow in Qualitative Methodologies, Peninsual Schoolof Medicine and Dentistry. June 2012-Sept 2012.
Associate Research Fellow,Primary Care, University of Exeter Medical School. May 2012-Sept2013. Improving Access to Psychological Therapies Research Fellow -Institute of Health Service Research, Peninsula College of Medicine andDentistry, Plymouth, Devon. September 2011-May 2012.
Health Visitor Parent Supporter- Netmums www.netmums.co.uk July 2009 to date
Lecturer in Public Health and Primary Care, Faculty of Health, Educationand Society, Plymouth University. July 2005 to Dec 2008
Public Health Nurse working with Asylum Seekers andRefugees within a small local Charity 'Students and RefugeesTogether' (START) in Plymouth. Jan to Aug 2005.
Health Visitor and variousmanagement secondments-Plymouth tPCT periodically sbetwee1992 -2010.
Team Leader/ResearchPractitioner/Audit Co-ordinator NHS Direct, West Country, Nurse 1998-2001.
Neonatal (Intensive Care)Outreach Sister, Plymouth Hospitals NHS Trust 1994-1995
Staff Nurse, District Nursing, Plymouth Community Trust, 1991
Midwife, Torbay Hospital 1989-1990
Midwife, Freedom FieldsHospital, Plymouth on an off between 1983 and 1989
Staff Nurse, Neonatal Intensive care, PAMW, Treliske Hospital, Truro, 1983
Staff Nurse, Adult Intensive Care, Wythenshawe Hospital, Manchester 1982-1983
Staff Nurse, Elderly Rehabilitation, Wythenshawe Hospital, Manchester, 1981
English National Board Oct1992 Registered Health Visitor.
English National Board 1990997/8 Teaching and Assessing in Clinical Practice.
English National Board 1986405-Special and Intensive Nursing Care-Neonates.
English National Board 1985Registered Midwife.
Joint Board of ClinicalNursing Studies 1982 100-General Intensive Nursing Care- Adults.
General Nursing Council forEngland and Wales Mar 1981 State Registered Nurse.
LoughboroughUniversity 2010 PhD Social Sciences-Conversation Analysis
Plymouth University 2008 Post Graduate Cert. in Learning and Teaching in HigherEducation
University of York 2003 and 2005 The Social Organisation of Conversation.
University of Southampton2000 PG Cert. Research in Health Care (Qualitative Methods).
University of Exeter 1997MSc in Health Care-Professional Issues.
University of Plymouth 1994Diploma in Professional Studies-Family Therapy.
University of Plymouth 1992Diploma in Professional Studies-Nursing.
Open University 1990 Certificate in Managing Health Services.
Nursing and Midwifery Council (NMC)
Fellow of the Higher Education Academy (FHEA)
Community Practitioners and Health Visitors Association (CPHVA)
Qualitative research methodologies
Research project design
Global public health
Masters and PhD supervision
Health Professional-patient/client interaction across disciplines and health care settings.
My PhD was a conversation analytic investigation of the social organisation of talk in telephone and computer-mediated calls to NHS Direct, a telephone health helpline in England. The results draw attention to the complexities of telephone and computer-mediated help in which nurses and callers must design their talk to take account of the CAS (Clinical Assessment System) as a 'third party'. Analysis reveals that nurses typically orient to the CAS output as potentially troublesome. First nurses regularly deviate from and modify CAS prompted questions which works to 'cushion' the system and build rapport between the nurse and the caller. Second nurses regularly simultaneously produce and labour to deny hearably candidate diagnoses. Third callers regularly respond to the CAS produced disposition as dispreferred. In conclusion, this research has revealed how nurses and callers employ a range of interactional practices which work to skilfully tailor and fashion 'embodied help' from an otherwise disembodied CAS technical system. Thus, we can observe nurses and callers artfully displaying through talk the ordinary practical methods for accomplishing telephone and computer-mediated help in this setting.
You can download the thesis here: https://dspace.lboro.ac.uk/dspace-jspui/handle/2134/6095
We are a group of staff and doctoral researchers across a number of different faculties who meet for weekly Conversation Analytic data sessions on Wednesday mornings 10.15am-12pm in the Portland Square Building at the University of Plymouth. Please contact me if you would like a copy of our schedule or to visit our group:firstname.lastname@example.org
Co investigator and qualitative researcher on Autistica 2 yr study: A multi-centred, randomised, controlledfeasibility study comparing theSAFE intervention with treatment as usual forfamilies of children with autismspectrum disorder : Systemic Autism FamilyEnrichment (SAFE)
As an RDS consultant, I advise and support NHS researchers and those working in partnershipwith the NHS, who are preparing research proposals for submission topeer-reviewed funding competitions, for applied health and social careresearch.
I am currently supervising one NIHR C-DRF student: A feasibility study to investigatethe effects of a functional standing frame programme in people with severe sub-acute stroke on function, quality of life and neuromuscular impairment; and a systematic review on non-pharmacological interventions for orthostatic hypotension.
Co Applicant ESRC Grant application (2008). Project: OlderPeople in Rural Areas: An Interdisciplinary Exploration of Their Connectivityin Civil Society. WP6: Connecting Stakeholders in Rural Ageing(£50k)Collaborators: R. Jones, F. Reid, G. Giarchi, I. Maramba, Jill Pooler(Plymouth), S. Evans (UWE)
Lead Researcher (Nov 2006-June 2007) University of Plymouthand Plymouth Teaching Primary Care Trust Public Health Development Unit (PHDU),. A study commissioned by the PHDU onbehalf of the Health Theme Group of the Local Strategic Partnership, to scopethe sustainability of fixed term funded projects within the city that targetpublic health and health inequalities (£1000)
Research Assistant (2002)-University of Southampton. I waspart of a research team conducting a national evaluation of the 18-monthDiploma and 3-year Degree pathway Midwifery Training. I was involved inconducting focus groups with Midwifery Students and Assessors of Practice forStudent Midwives and Teachers.
Research Fellow (2000)-University of Southampton. A studycommissioned by the West and Test Primary Care Group (PCG) to review thepractice nursing resource within the PCG in order to inform workforce planningas it moved towards Primary Care Trust status. This was a combined study usingqualitative and quantitative methods methods and involved a time and motionstudy, individual interviews and questionnaire.
MSc (1997)-University of Exeter.A quantitative retrospectivecohort study on the use of secondary care by babies discharged from neonatalintensive care and followed-up at home by a neonatal outreach service.
Co investigator and qualitative researcher on Autistica 2 yrstudy: A multi-centred, randomised, controlledfeasibility study comparingthe SAFE intervention with treatment as usual forfamilies of children withautism spectrum disorder : Systemic Autism FamilyEnrichment (SAFE)
Asan RDS consultant, I advise and support NHS researchers and those workingin partnership with the NHS, who are preparing research proposals forsubmission to peer-reviewed funding competitions, for applied health and socialcare research.
I amcurrently supervising one NIHR C-DRF student: A feasibility study toinvestigate the effects of a functional standing frame programme in peoplewith severe sub-acute stroke on function, quality of life andneuromuscular impairment; and a systematic review on non-pharmacologicalinterventions for orthostatic hypotension.
SuccessfulMasters supervision (Dec 2015): Using patients as educators: Aqualitative study to explore the issues surrounding using feedback frompatients on the communication skills of undergraduate dental students.
CoApplicant ESRC Grant application (2008). Project: Older People in Rural Areas:An Interdisciplinary Exploration of Their Connectivity in Civil Society. WP6:Connecting Stakeholders in Rural Ageing (£50k)Collaborators: R. Jones, F. Reid,G. Giarchi, I. Maramba, Jill Pooler (Plymouth), S. Evans (UWE)
Lead Researcher (Nov 2006-June 2007) University of Plymouth and PlymouthTeaching Primary Care Trust Public Health Development Unit (PHDU), . A studycommissioned by the PHDU on behalf of the Health Theme Group of the LocalStrategic Partnership, to scope the sustainability of fixed term fundedprojects within the city that target public health and healthinequalities (£1000)
Research Assistant (2002)-University of Southampton. I was part of a researchteam conducting a national evaluation of the 18-month Diploma and 3-year Degreepathway Midwifery Training. I was involved in conducting focus groups withMidwifery Students and Assessors of Practice for Student Midwives andTeachers.
Research Fellow (2000)-University of Southampton. A study commissioned by theWest and Test Primary Care Group (PCG) to review the practice nursing resourcewithin the PCG in order to inform workforce planning as it moved towardsPrimary Care Trust status. This was a combined study using qualitative andquantitative methods methods and involved a time and motion study, individualinterviews and questionnaire.
MSc (1997)-University of Exeter. A quantitative retrospective cohort study onthe use of secondary care by babies discharged from neonatal intensive care andfollowed-up at home by a neonatal outreach service.
Grants & contracts
Plymouth University, Institute of Health Sciences Pump Priming Funding. To explore the perceptions of older residents living in Park Homes in relation to their health, well being and social needs. £2466 from July 2017.
Horizon 2020: the Free Respiratory Evaluation andSmoke-exposure reduction by primary Health cAre Integrated gRoups (FRESH AIR)study. Implementation science ( led byLeiden University, Netherlands) to addresses the urgent need to prevent, diagnose and treat non- communicablelung diseases in low and middle income countries (LMICs) and other low-resource settings wherethe greatest burden of disease occurs. Co-investigator. 3 million Euros over 3 years from 1.10.15. Totalbudget of £210,000 for Plymouth University
Autistica: SAFE: an early intervention for families ofchildren with autism and Asperger Syndrome. Co investigator. £85,547.16 over 2years from July 2017.
Astrazeneca: Development and validation of scales to assessthe burden of severe asthma and its treatment with oral corticosteroids. Co-investigator.£20,000 over 6 months from June 2016.
Joint Global Health Trial from MRC/Wellcome/DFID: A developmentstudy to examine feasibility and acceptability of pulmonary rehabilitation inUganda for adults with chronic respiratory disease. This has led to the designof a rehabilitation programme for patients with post-TB lung damage and COPD inKampala, which has provided resources for others to use when establishingpulmonary rehabilitation. Results show high levels of recruitment, retention,and clinically important improvements in health outcomes. The programme is soonto be adopted as a clinical service. Co-investigator. £136,000 over 1 year fromMarch 2015.
Plymouth Teaching Primary Care Trust Public HealthDevelopment Unit:'Reducing Health Inequalities inPlymouth'. £1000. Nov 2006-June 2007. Jill Pooler, Professor CatherineHennessy, Margaret Wade. Principal investigator.
University of Southampton PhD Studentship (2000). £45,000
NHS Executive Research Placement Scheme Award (2000).£11,650. University of Southampton.
Logan, A., Freeman, J.,Marsden, J., Pooler, J., Kent, B., Gunn, H., T., Cork, E.,Billings, S. The effectiveness of non-pharmacological interventions to treatorthostatic hypotension in elderly people and people with a neurologicalcondition: a systematic review. JBI Database of Systematic Reviews andImplementation Reports. Submitted July 2018
Rupert Jones, Muyinda, H., Nyakoojo,G., Kirenga, B., Katagira, W., Jillian Pooler (2018). Doespulmonary rehabilitation alter patients’ experiences of living withchronicrespiratory disease? A qualitative study. International Journal of ChronicObstructive Pulmonary Disease. Accepted April 2018.
Jones,R.W., Barton, A., Pooler, J., Katagira, W., Worodria,W., Okwerea, A., Kasiita, R., Hyland, M.E., Enki, D., Kirenga, B.J. A pre-postintervention study of pulmonary rehabilitation for adults with posttuberculosis lung disease in Uganda. International Journal of COPD. 11 December2017 Volume 2017:12 Pages 3533—3539. https://doi.org/10.2147/COPD.S146659
Logan,A., Marsden, J., Freeman, J., Vickery, J., Kent, B., Pooler, J., CreanorS., Barton, A., Enki, D., (2017). Arandomised controlled feasibility trial to investigate the effects of afunctional standing frame programme versus usual physiotherapy in people withsevere sub-acute stroke. Pilot and Feasibility Studies. 4.66. https://doi.org/10.1186/s40814-018-0254-z
Hyland,M. E., Lanario,J.W., Pooler, J., Masoli, M., Jone, R.C.(2018) How patient participation was used to develop a questionnaire that isfit for purpose in assessing quality of life in severeasthma. Health and Quality of Life Outcomes. 16:24 DOI10.1186/s12955-018-0851-9018-0851-9
C. Coelho, J. Pooler, and H. Lloyd. ”Using patients as educators for communication skills; Exploringdental students’’ and patients’views. European Journal of Dental Education.2017;00:1-9. https://doi.org/10.1111/eje.12282
Marshall, D., Quinn, C.,Child, |S., Shenton, D., Pooler, J., Forber, S., Byng, R.(2015) What IAPT services can learn from non-attenders. Journal of MentalHealth. Published Online 03 Dec 2015. DOI: 10.3109/09638237.2015.1101057
Murdoch, J., Barnes, R., Pooler,J., Lattimer, V., Fletcher, E., Campbell, J. (2014) The impact of usingcomputer decision-support software in primary care nurse-led telephone triage:Interactional dilemmas and conversational consequences. Social Science& Medicine. 126. 36.47. doi:10.1016/j.socscimed.2014.12.013
Ali, K., Tredwin, C., Kay, E.,Slade, A., Pooler, J. (2014) Preparedness of Dental GraduatesFor Foundation Training - A Qualitative Study. British Dental Journal. 217(3)145-149. DOI: 10.1038/sj.bdj.2014.648
Pooler, J.(2014) Plain Language Summary of Mapping of Multiple criteria for prioritysetting of health interventions: an aid for decision makers. Cochrane Agendaand Priority Setting Methods Group.http://capsmg.cochrane.org/blog/mapping-multiple-criteria-priority-setting-health-interventions-aid-decision-makers 05June 2014.
Pooler, J. (2014) PlainLanguage Summary of Multiple Criteria Decision Analysis for Health technologyAssessment. Cochrane Agends and Priority Setting Methods Group. http://capsmg.cochrane.org/blog/multiple-criteria-decision-analysis-health-technology-assessment 05June 2014
Zahra, D., Qureshi,A., Henley, W., Taylor, R., Quinn, C., Pooler, J., Hardy,G., Newbold, L. Byng, R., (2014). The Work and Social Adjustment Scale:Reliability, Sensitivity, and Value. International Journal of Psychiatry inClinical Practice. 18(2) 131-138 (doi:10.3109/13651501.2014.894072)
Murdoch, J., Barnes, R., Pooler, J., Lattimer, V.,Fletcher, E., Campbell, J.A. (2014). Question design in Nurse andGP-Led Telephone Triage for Same-Day Appointment Requests: A ComparativeInvestigation. BMJ Open. 4:e004515 doi:10.1136/bmjopen-2013-004515.
Pooler, J.,Nasser, M. (2013) Plain Language Summary of Research Priority Setting Methods.Dialogue Model: A Model for Patient Participation in Research Priority Setting.Cochrane Agenda and Priority Setting Methods Group. http://capsmg.cochrane.org/blog/diaglogue-model-model-patient-participation-research-priority-setting 2nd July 2013.
Pooler, J. (2013). PlainLanguage Summary of Research Priority Setting Methods. Setting Priorities inGlobal Child Health Research Investments: Guidelines for Implementation ofCHNRI Method.Cochrane Agenda and Priority Setting Methods Group.http://capsmg.cochrane.org/blog/child-health-and-nutrition-research-initiative-chnri-approach-research-priority-setting 22ndApril 2014
Pooler, J.(2013). Challenges in conducting priority setting exercises forCochrane entities. Cochrane Methods. Cochrane DB Syst Rev 2013 Suppl 1:36-38
Pooler, J.(2013). Approaches to Qualitative Research in Dentistry. Journal ofDental, Oral and Craniofacial Epidemiology. Vol 1 (1) 17-25.http://www.sharmilachatterjee.com/ojs2.3.8/index.php/JDOCE/article/view/41
Pooler, J. (2010). "Technologyand Talk in calls to NHS Direct" Unpublished PhD Thesis-Social Sciences,Loughborough University. https://dspace.lboro.ac.uk/dspace-jspui/handle/2134/6095
Pooler, J. (2010). Managing the Diagnostic Space: Interactional dilemmas incalls to NHS Direct in Ethnographies of Diagnostic Work, Buscher, M., Goodwin,D., Mesman, J. Basingstoke. Palgrave Macmillan.
Pooler, J. (2008). Book Review.Beeken, J. Townsend, S. (2009). Your Yoga Birthguide. London. PolairPublishing.
Pooler, J. (2006). Book Review'Wager, E (2005) Getting Research Published: An A-Z of publication strategy.'Radcliffe Publishing. Oxon. ISBN 1857756878. Wessex Research Network (WReN) Newsletter.
Locke, J. (2002). Book Review 'Gillies, A (2002). Using Researchin Primary Care: A Workbook for Health Professionals.' Radcliffe Medical Press.ISBN 1 85775 936 2. Wessex Research Network (WReN) Newsletter.
Latter, S, Lattimer, V., Locke, J., Reading, S., Westwood, G.(2001). West and Test Primary Care Group Practice Nurse Review. Commissioned byWest and Test Primary Care Group. School of Nursing and Midwifery,University of Southampton.
Locke, J. (2000). NHS Direct - Child Protection 'A Guide forGood Practice' Undertaken on behalf of the DoH NHS Direct Central Project Team.
Locke, J. and Lambell, P. (1999). Qualityand NHS Direct - Research and Audit Strategy and Programme. NHS Direct- West Country.
Locke, J. (1998). Managers Handbook. Drafted for PlymouthCommunity Trust.
Locke, J. Integrated Primary Care: A Strategy forHealth Visiting in one GP Practice. (1996). Plymouth Community Trust.
Pooler, J (1997) “Neonatal Outreach: A retrospective cohort study on the use of secondary care by babies discharged from neonatal intensive care and followed-up at home by a neonatal outreach service"Unpublished Masters Thesis.
Reports & invited lectures
Report: Byng, R., Newbold, L., Qureshi,A., Hardy, G., Forber, S., Pooler, J., Zahra,D., Weyer-Brown, C., Taylor, R., Henley, W., Anderson, R., Sheaff, R.,Bannon, J., Carter, C., Stirzaker, A., Evetts, P., Howells, L., Leese, M.and Hutton, R. (2011).The South West Improving Access to PsychologicalTherapies (IAPT) Evaluation Study. Peninsula College of Medicine andDentistry.
Report: Pooler, J., Hennessy, C., Wade, M., (2007) ‘Reducing Health Inequalities in Plymouth: A Scoping and Sustainability Risk Assessment Exercise of Community Public Health Initiatives’ Report to the Health Theme Group of Plymouth Local Strategic Partnership. UK.
Other academic activities
I am a lay interviewer panellist for medical studentapplicants (previously University of Exeter Medical School 2013) at PlymouthMedical and Dental Schools 2015
I am a Peer Reviewer for the Cochrane CollaborationConsumers and Communication Group. 2013 to date
Reviewer for Community Practitioner. Nov 2011-to date
Chair of University of Plymouth, Faculty of Health andSocial Work, Students Ethics Committee (2007-2008)
External reviewer for the ESRC UK, Research Grants Board.Project: The social well being of older people: collaborating in conversation(2007).
External reviewer for West Midlands Regional Office Research and Development Directorate NHS Executive, NHS Direct Skill Mix Project (1999). Tender proposals for study into a Review of Skill Mix Requirements for Nurse - Led NHS Direct Telephone Advice Line.
IPCRG Conference (2018) Porto, Portugal. Adapting and implementing very brief advice onsmoking to save lives in low and middle-income countries - FRESH AIR. 31 May 2June
PATS and SATS Congress (2018) Durban. Very brief advice on smoking saves lives, but does it work in low and middle-income countries? 12-15 April
International Primary Care Research Group (IPCRG) Sri Lanka (2017). 30 Seconds to Save a Life. 3-5 August.
International Primary Care Research Group (IPCRG) Sri Lanka (2017). Qualitative evaluation of a pulmonary rehabilitation programme in Greece: results from the FRESH AIR project. 3-5 August.
European Respiratory Society (ERS) London(2016). A qualitative study on the development of a Pulmonary Rehabilitation for patients with chronic lung disease in Kampala, Uganda. 3-7 Sept.
IUALD (2016). A development study of pulmonary rehabilitation for patients with chronic lung disease in Uganda. Liverpool 26-29 Oct.
Plymouth University PUPSMD.Global Health Respiratory Research Group (2016). Plymouth 22 July.
Pan African Thoracic Society Congress (PATS)Nairobi,Kenya (2016). Qualitative findings on the implementation of pulmonary rehabilitation in Kampala. 9-12 April.
European Forum for Primary Care (EFPC) (2013). Communicative Practices in Nurse and GP-Led Telephone Triage A Comparative Investigation. Murdoch, J., Barnes, R, Pooler, J. Istanbul. 9-10 Sept.
Conversation Analysis and Clinical Encounters (CACE) (2013). When Two Worlds Collide: Technology and Talk in Calls to NHS Direct. University of York. UK.4-7 July.
Conversation Analysis and Clinical Encounters (CACE) (2013). Comparing Nurse-Led and GP-Led Telephone Triage for Patients Requesting Same Day Consultations in Primary Care. University of York.UK 4-7 July.
International Communication Association (ICA) (2013). Communicative Practices in Nurse and GP Led Telephone Triage: A Comparative Investigation. Murdoch,J., Barnes, R, Pooler, J. London. UK. 20th June.
The South West Society for Academic Primary Care (SWSAPC) (2013). Communicative Practices in Nurse and GP Led Telephone Triage: A Comparative Investigation. Murdoch, J., Barnes, R, Pooler, J. Southampton. UK. 7-8 March.
The South West Society for Academic Primary Care (SWSAPC) (2012). Technology and Talk in Calls to NHS Direct: The Elephant in the Room. A Conversation Analytic Study. Torquay. 1-2 March.
World Psychiatric Association Thematic Conference; Mental Health and Family Working Together. (2012)The Work and Social Adjustment Scale: Reliability, Sensitivity, and its value as a Patient Reported Outcome Measure. Zahra, D., Qureshi, A., Pooler, J.,Henley, W., Taylor, R., & Byng, R. Grenada, Spain. 8-11 February.
Conversation Analysis and Clinical Encounters (2007). Managing the Diagnostic Space in call to NHS Direct. University of Exeter, UK. 16-18 July.
Ethnographies of Diagnostic Work (2007): Managing the diagnostic space: Interactional dilemmas in calls to a telephone health help line. Lancaster University. UK. 16-18 April.
International Conference on Conversation Analysis (ICCA) (2006) Conference Paper ‘Dilemmas of diagnosis in calls to a telephone health help line in the UK. ‘Helsinki, Finland. 10-14 May.
International Institute for Ethnomethodology and Conversation Analysis (IIEMCA) (2005) Conference Paper 'Dilemmas of diagnosis in calls to a telephone health help line' Boston Massachusetts, USA. 6-9 Aug.
School of Nursing and Midwifery (SoNaM) (2002) Jubilee Conference Poster presentation'Nurse-caller interaction during calls to a telephone health help line 'University of Southampton. UK. .
Faculty of Medicine Health& Biol. Sciences (2002) Conference Poster presentation 'Nurse-callerinteraction during calls to a telephone health help line' University ofSouthampton. UK
European Association of Communication in Health Care (EACH) (2002) Bi-Annual Conference Poster presentation 'Nurse-caller interaction during calls to a telephone health help line'.
Wessex Research Network (WReN) (2002) Annual Conference-ViPer Presentation 'Nurse caller interaction during calls to a telephone health help line'. Southampton. UK.
Southampton and Hampshire Practice Nurse Conference (2001) ‘Practice Nursing: What about the Future?’. Southampton. UK.
Presentations to the National Audit Steering Group; Clinical Governance Committee and South West Audit Network (SWANs) 'The NHS Direct West Country-Audit Programme and Strategy 1999.' 01.08.99/18.11.99/16.01.00. UK.