IT service status

If you are experiencing an issue that is not listed in the sections below, or you have any questions concerning current issues or planned maintenance work, please contact the IT Service Desk by telephone on 01752 588588 or online using the IT Self Service portal.

Please note that this page is updated only during office hours (8am-5pm Monday to Friday). 

Planned maintenance

JISC Online Surveys - JISC have announced maintenance starting Friday 29 October 2021 @ 17:00 through to Monday 1 November 2021 @ 09:00

During the above maintenance the service will not be available.

Maintenance windows

(Planned periods of maintenance activity to facilitate improvements and upgrades to key IT services during which there may be a service disruption)

Digital Learning Environment/Moodle 07:00–09:00 every Tuesday
JANET (The University’s network) 07:00–09:00 every Tuesday
PEARL (The research repository) 08:00–09:00 every Wednesday
iTrent (HR system) 17:00–21:00 every Tuesday
IT Self Service portal 08:00–08:30 every Friday
Primo 22:00–02:00 every Saturday
Reading lists 22:00–02:00 every Saturday

Current IT Service issues

All services are currently available.

Known problems

View history

(Advice about known problems which are either a design feature of the IT systems or software, or recommended workarounds for commonly occurring issues)

Service Advice re: Only use Excel Online when co-authoring Excel workbooks

With Excel Online you can work on Excel workbooks with others in real time. This is known as co-authoring.
Word and PowerPoint, in addition to the Online version, will also support co-authoring in your University desktop software application.
However, to co-author in Excel you must use the Excel online App via your web browser.

NB Attempting to co-author in Excel 2016 desktop application may corrupt your Excel workbook.

When you need to co-author an Excel workbook just follow the simple steps below. For more detail - just type ‘co-authoring’ in the ‘tell me what you want to do’ tab on the top menu bar.

(1) Go to the UoP Portal ( )
(2) Click on the Apps icon (top left of screen)
(3) Launch the Excel App
(4) Create a new, or Open an existing, Excel sheet
(5) Use the ‘share’ tab (top right of Excel on-line)

You must use Excel Workbooks in .xlsx, .xlsm, or .xlsb files format. If your file isn’t in this format, open the file and then click File > Save As > Browse > Save as type. Change the format to Excel Workbook (*.xlsx).

During the next software service release (UWSS 2019) scheduled for this summer, it is intended to update the Excel desktop to a version and that will have the co-authoring function.