IT service status

If you are experiencing an issue that is not listed in the sections below, or you have any questions concerning current issues or planned maintenance work, please contact the IT Service Desk by telephone on 01752 588588 or online using the IT Self Service portal.

Please note that this page is updated only during office hours (8am-6pm Monday to Friday). 

Planned maintenance

All services are currently available.




Maintenance windows

(Planned periods of maintenance activity to facilitate improvements and upgrades to key IT services during which there may be a service disruption)

Digital Learning Environment/Moodle 07:00–09:00 every Tuesday
JANET (The University’s network) 07:00–09:00 every Tuesday
PEARL (The research repository) 08:00–09:00 every Wednesday
iTrent (HR system) 17:00–21:00 every Tuesday
IT Self Service portal 08:00–08:30 every Friday


Windows 10 Upgrade

You will have been previously contacted by Telephone and/or Email with regards to being advised the computer you are using is running an old version of Windows 10.

It is of utmost importance that our managed PC fleet is kept up to date to ensure the security of data and to improve on functionality and reliability of Windows 10.

To ensure your computer stays secure and continues to receive updates from Microsoft we please ask that you upgrade at your earliest convenience.

For more information on how to carry this out, please click on the link below which will take you to the self help website.

We appreciate your co-operation with us, and apologise for any inconvenience caused.

This message will continue to appear after logging in as a polite reminder until Windows 10 has been upgraded on your computer.

Important note

Please note, that after Monday 25 November 2019, the Windows upgrade will become mandatory at which point your computer will automatically apply the upgrade.

Current IT Service issues

OneDrive for Business Issue with missing files\data 

We are aware of an issue affecting Microsoft One Drive for business where, for a small group of users, OneDrive for business is moving data from the OneDrive to their ‘recycle bin’.

Please be assured that data is not being permanently deleted and can be securely recovered from your OneDrive ‘recycle bin’. Should you be unable to find your data file there, or in the ‘second stage recycle’ bin, then please contact the service desk and we will assist in your data recovery.

We can advise that in collaboration with our service partner Microsoft, a probable root cause and workaround has been identified. We will apply the workaround to the small number of people affected who have already contacted the IT Service desk.

More detailed information, for anyone who experiences this type of event, is available on http://tisselfhelp.plymouth.ac.uk/ and search on ‘data missing’

Should you have further concerns then please do contact the IT Service Desk using via +44(0)1752 588588 | Portal: ITselfservice.plymouth.ac.uk | Web: www.plymouth.ac.uk/ITservices

Thanks for your patience and feedback.

View history

(Services that are unavailable or have a significant degradation in performance)

All services are currently available.

Known problems

View history

(Advice about known problems which are either a design feature of the IT systems or software, or recommended workarounds for commonly occurring issues)

Service Advice re: Only use Excel Online when co-authoring Excel workbooks

With Excel Online you can work on Excel workbooks with others in real time. This is known as co-authoring.
Word and PowerPoint, in addition to the Online version, will also support co-authoring in your University desktop software application.
However, to co-author in Excel you must use the Excel online App via your web browser.

NB Attempting to co-author in Excel 2016 desktop application may corrupt your Excel workbook.

When you need to co-author an Excel workbook just follow the simple steps below. For more detail - just type ‘co-authoring’ in the ‘tell me what you want to do’ tab on the top menu bar.

(1)   Go to the UoP Portal ( https://portal.Plymouth.ac.uk )
(2)   Click on the Apps icon (top left of screen)
(3)   Launch the Excel App
(4)   Create a new, or Open an existing, Excel sheet
(5)   Use the ‘share’ tab (top right of Excel on-line)

You must use Excel Workbooks in .xlsx, .xlsm, or .xlsb files format. If your file isn’t in this format, open the file and then click File > Save As > Browse > Save as type. Change the format to Excel Workbook (*.xlsx).

During the next software service release (UWSS 2019) scheduled for this summer, it is intended to update the Excel desktop to a version and that will have the co-authoring function.