Student support and wellbeing

Information and support for current students who are self-isolating or need additional support following the impact of COVID-19

You will find a variety of information and useful links to find out ways we can support you and to take care of your wellbeing during COVID-19, whether you find yourself needing to self-isolate or just require further support during these times.

If you have any questions or queries please contact our Student Hub team.

Support

Covid Advice Team

The University cares about your student experience and we care about you, so we can imagine that the pandemic might be unsettling particularly if you become unwell yourself. Our Covid Advice Team (CAT) will provide friendly and helpful advice if you have tested positive for COVID-19 or are symptomatic.

Once you have made a report that you have tested positive for COVID-19 or are symptomatic, our virtual CAT team will be responsible for contacting and checking in with you to provide support and advice.  

This would usually consist of 1–2 calls over the duration of a your self-isolation period, or if you are particularly vulnerable or unwell, there could be calls that are more frequent. If you’re feeling unwell or struggling to get food or essential supplies, we may be able to help, as well as answering any questions you have.

The Team will have access to professional consultation, supervision and support and will signpost or refer you to further support from other student support teams where appropriate.

If in the meantime you have any questions, just email covidreporting@plymouth.ac.uk or click on the ‘Student Hub’ tile in the Plym Uni app, and join the Student Services queue.

Food, medication and essential supplies

Accessing food and essential supplies

If you are self-isolating, Government guidelines state “you can only leave your accommodation in limited circumstances. These include where you need access to basic necessities like food and medicines”.

There is a choice of large supermarkets who offer a delivery service such as Morrisons, Tesco and Sainsbury’s, however these slots are limited and may not be available for new customers. 

Living in University managed halls

In your room there will be an arrival pack with a small amount of food. We will also ensure you have kitchen supplies (pans, crockery, cutlery etc) and a bedding pack (duvet, sheet and pillows). Once you have arrived in your flat you will be able to use your room, bathroom and kitchen. If there are other students self-isolating in your flat, you will count as a household so do not have to social distance although you may choose to

If you are living in University managed halls and you are unable to shop due to exceptional circumstances please get in contact with the halls team.

Call: +44 7815 535834 The duty phone is monitored between the hours of 11am–11pm.

Email: hallofficer@plymouth.ac.uk Monitored 9am–5pm.

Living in privately managed halls or accommodation

If you are living in privately managed halls or accommodation and can’t access food or essential items or have any problems at all during quarantine, please contact us on +44 1752 587676 or email at studentservices@plymouth.ac.uk and speak to one of the team. You can also join the Hub online queue if you have a question to ask.

If you don’t wish to cook yourself, you can also order ready-made food to be delivered by companies such as Deliveroo, Just Eat and Uber eats – these all have apps that you can use. Local restaurants can also deliver to your door.

You can also get support from the NHS Volunteer Responders programme by calling +44 808 196 3646 and ask for help with food, prescriptions and essential items.

Shopping online

You can purchase many essential items such as duvets, pillows and cutlery from the same online supermarkets mentioned earlier or through online stores such as Amazon, Wayfair and Argos. Just check when the delivery date is, many will have next day delivery, if you prefer.

Before shopping online, have a look at these safety tips:

  • Research food stores and restaurants online to make sure they’re legitimate.
  • Make sure the website is secure.
  • Know your rights and the company’s returns policy.
  • Keep software and virus protection up-to-date and use strong passwords for online accounts.
  • Don’t use public Wi-Fi. Your standard data connection is more secure.
  • Pay using a credit card. You will have more protection. Alternatively, online services like PayPal mean scammers will not be able to get hold of your bank details.

Food packs

Hospitality arrivals pack

You can order food and supplies from the Hospitality Shop.

The hospitality services are operating an online shop to help with the supply of produce.

We have devised a 'shop menu' with available local and fresh produce which individuals can purchase online and collect in Drake's Kitchen. The shop menu features meats, eggs, milk, as well as other goods to purchase. Sandwich meal deals are also available to pre-order.

Contact catering@plymouth.ac.uk for more information on the products available to purchase.

Extenuating circumstances

If by self-isolating or by becoming unwell you might miss part of your academic programme, please let your programme team know as soon as possible. They will talk you through your options, including applying for extenuating circumstances – more information is on our extenuating circumstances webpage.

Financial support

We recognise that students are more likely to encounter financial difficulties during COVID-19 and you might find you need some extra help to make ends meet and our Student Funding Team are here to help with many of your financial enquiries, including:

  • student loans and grants
  • bursaries and scholarships
  • extra financial support
  • EU funding.

If you are in need of extra, then there are a variety of bursaries and funds available which you would need to qualify for, such as:

  • Short-Term Hardship Grant (COVID-19)
  • EU Hardship Fund 2019/20 –will there be a new application window for 20/21?
  • What Just Happened Fund
  • Helena Kennedy Foundation
  • Mayflower Award
  • Care Leavers Bursary
  • Access to Learning Technology Grant

More information can be found on our bursaries and other funding page.

And our main student funding information can be found on our support and advice page.

University support groups

Student Learning Team

At the University we have a Student Learning team who help students across the university transition to university life in the UK and think about how they learn, and what the expectations are from the University.

Studying in the United Kingdom will likely take some time to adjust to. Every country has its own social and cultural way of educating students, and this is different across the world.

One of the things you'll likely notice as you progress on your course is you'll have to develop skills to study independently. That doesn't mean your time won't be structured around teaching and learning activities, but there is a degree of freedom to how you use your time outside of these formal sessions.

Whether that be finding ways to read, interpret and question the reading materials suggested, or planning and drafting assignments. Don’t worry, however, there is support to help you through this time whether you'd prefer to talk to someone, or access resources online to help you develop these skills.

Once you've enrolled as a student, you'll find lots of videos, study guides and opportunities to meet the Student Learning team here: www.plymouth.ac.uk/learn.


English Language Centre

English language development is provided free of charge by our English Language Centre. If English is not your first language, they are here to help you achieve your full potential while you are studying at the University of Plymouth.

They offer:

  • workshops to develop academic English skills
  • one-to-one tutorials
  • virtual drop-ins at the Writing Café
  • conversational English at the Languages Café
  • the Hello Project to welcome new students to the University
  • subject specific sessions.

Watch a video from the ELC to hear more about English Language Development opportunities.

Visit the ELC site for free access to online resources, workshops and tutorials to help you continue to improve your English.

Meet and talk to a current University of Plymouth student through the Hello Project.

Learn more about the Languages Café to meet and make friends with people from all over the world.


Support for disabled students

Our team of Disability Advisers are here to help with your study support requirements if you have a disability.

Disability can mean different things to different people. It may include you if you have study support requirements related to a disability.

  • Dyslexia
  • Specific learning difficulties or differences
  • Mental health difficulties
  • Autism
  • A long-term health condition

More information can be found on our Disability Services pages.


Online social gatherings

Student Wellbeing Services run several virtual weekly groups. All groups are free and the links to sign up to each group are below. Numbers are limited, so don’t delay! Once registered you will receive a Zoom link via email, prior to the group starting.

Global Buddies

Mondays 12:00, 60 minutes

Starting University can be a difficult time for a lot of people especially if you are new to living in the UK. Global Buddies is a group for international students. It is a chance to meet other international students online and make social connections.

The group often discusses topics such as life in the UK, stories of people's home countries, University life, how to improve your wellbeing as well as addressing any difficulties students may be having.

The group is facilitated by two of our student wellbeing services staff who are both very excited to meet you all!

Sign-up to a session.


LGBT+ group

Fridays 11:00, 60 minutes

A chance for all LGBT+ identifying (or questioning) students to gather online and address some of the specific issues that are impacting on the wellbeing and mental health of students that identify as part of the LGBT+ community. The group will run every week at the same time and will be facilitated by LGBT+ identifying members of staff and facilitators. This will be a supportive and non-judgemental atmosphere and topics raised by the group will be sensitively held by the group.

Sign-up to a session.


Calm and Zoom

Tuesdays 12:00, 60 minutes

If you have experienced shock, trauma, loss or are stressed, you might find it helpful to understand how this can impact on your psychological and physical health and wellbeing. In this group you can learn and practice effective techniques that will support you to soothe and regulate distressing symptoms, such as flashbacks, panic attacks, sleep problems and difficulty focusing. It is a safe, comfortable and relaxing space to explore techniques that will be most helpful and supportive for you.

Please note, this is not a therapy group. We will not be talking about any personal or distressing information. The focus is on developing our own personal strategies and techniques so hopefully you will go away with a good support plan and helpful ‘calm kit’.

You should find it a calming, relaxing, safe and supportive environment.

Sign-up to a session.


Women's group

Thursdays 12:00, 60 minutes

An online safe and uplifting space supporting and connecting women. Providing a warm and welcoming environment with aims of improving well-being, sharing skills and knowledge supporting each other. This space will be facilitated by women from the university’s mental health team. All self-identifying and non-binary students welcome.  

Sign-up to a session.


Soul Fuel

Held 09:30–09:45 every Monday, Wednesday and Friday morning.

A new inclusive morning group for staff, volunteers and students, led by Revd Jonathon Ross-McNairn.

Start your day by taking time for prayer or mindfulness, a thought for the day from Revd Jonathon and a question for the day to inspire you. Join us, listen in and enjoy some soul fuel.

Accessed through Facebook Live.


University of Plymouth Student Union (UPSU) online events

The Campus People will partner with UPSU in a bid to welcome thousands of new and returning students to Plymouth University this fresher's week. You can access all the below event via the UPSU webpage.

  • Weekly online interactive quizzes- launched by a guest host.
  • Online competitions and challenges.
  • A weekly multi-round online quiz where guests log in to a dedicated app or website and play along either remotely or in a dedicated socially distanced area. We will also deliver any relevant creative for flash online competitions and challenges to add additional content to social channels.
  • Online ‘welcome to the city’ treasure hunt / virtual tour.  
  • A 360 virtual tour of the city, highlighting key locations and leisure activities This will be made available on social media channels.
  • Live stream bands/gigs/DJ sets etc.  
  • Online scavenger/Treasure hunt.  
  • Gamified ‘virtual map’ to become familiar with your new surroundings.

Student Hub services

The Student Hub

Based right in the centre of campus, in the Charles Seale-Hayne Library, the Student Hub is the place to contact if you have any concerns or issues during your time at University. Our team of Hub Advisors are on hand to talk things through and offer a range of options to help support you.

We aim to provide a ‘one stop shop’ for all wellbeing and non-academic enquires and the Hub is staffed by a wonderful team of Advisers who are available to help on a wide range of topics such as 

  • mental health and wellbeing
  • disability advice
  • international student advice
  • funding and bursaries
  • pastoral and spiritual support. 
The team can sign post you to any of these services and help to set up appointments with a specialist Advisor if they are unable to resolve your query fully.

One of the best things about the University of Plymouth is our wonderfully diverse student population and we know that no two students are the same. We appreciate that the decision to study away from home is a big step and we are on hand to help you navigate through this exciting and sometimes daunting chapter in your life with a friendly smile and the offer of some wellbeing and practical support.

We are offering our services remotely from September 2020 and you can speak to an Advisor via Zoom, Telephone or email. The Hub on campus will also be open Monday–Friday to help with any Wellbeing crisis for our new and returning students. We ask that anyone wanting to visit the Hub on campus calls ahead to arrange an appointment where possible in order for us to adhere to social distancing guidelines.

Call us on +44 1752 587676 or email at studentservices@plymouth.ac.uk and speak to one of the team. You can also join the Hub online queue to ask a question.

More information can be found on our Student Hub webpages.

Hall teams providing support in student accommodation

Living in University managed halls (ResLife)

Your halls team

The Halls Team are here to provide support to students living in University-managed Halls (Francis Drake, Mary Newman, Robbins, Gilwell, Radnor and Pilgrim). They are contactable by either phone or email seven days a week between the hours of 11am–11pm to provide support.

If you have any concerns you would like to raise you can speak to the Halls Team. They will aim to resolve any disputes informally but can escalate issues to our Hall Officers if necessary. The Halls Team are based on campus during duty times and can also assist with:

  • noise complaints
  • social distancing complaints
  • concerns regarding Halls
  • COVID-19 queries/issues
  • lock outs
  • trip switches
  • signposting to University services.

Read more about how Residence Life services can support you.

 

During quarantine, the Halls team can help you:

  • get a COVID-19 test
  • with delivering any groceries or essential items
  • by informing housemates of the need to self-isolate
  • by keeping in contact with you throughout self-isolation
  • by signposting to University services e.g. wellbeing, academic support.

 

Accessing food and essential supplies

Please read the 'Food, medication and essential supplies' section for more information.


How to get in touch

Call: +44 7815 535834 The duty phone is monitored between the hours of 11:00–23:00

Email: hallofficer@plymouth.ac.uk Monitored 09:00–17:00

If you require emergency support out of the Halls Team's working hours please contact security +44 1752 588400

For medical emergencies please call 999.



Living in privately managed halls

If you are residing in privately managed halls, we recommend you contact their reception if you need practical assistance whilst self-isolating.

For everything else, please contact the Student Hub if you have any questions.

 

Accessing food and essential supplies

Please read the 'Food, medication and essential supplies' section for more information.

If you can’t access food or essential items or have any problems at all during quarantine, please contact us on +44 1752 587676 or email at studentservices@plymouth.ac.uk and speak to one of the team. You can also join the Hub online queue if you have a question to ask.



Living in a privately managed house or flat

If you are residing in a privately managed house or flat, we recommend you contact your letting agent or landlord if you need practical assistance whilst self-isolating.

For everything else, please contact the Student Hub if you have any questions.


Accessing food and essential supplies

Please read the 'Food, medication and essential supplies' section for more information.

If you are unable to shop due to exceptional circumstances please get in contact with your letting agent, landlord or the Student Hub.

Reporting

Speak Up

The University of Plymouth is proud to be a safe, welcoming and diverse community – our staff, students and anyone interacting with us should feel comfortable being who they are.

We believe that bullying, harassment and discrimination are never okay. Any allegations of this nature (which includes sexual violence, abuse or hate) are taken incredibly seriously.

By reporting an incident, you are helping us to maintain our friendly and safe university culture, where everyone can study, work and live free from any form of harassment. The University has an online reporting tool called ‘Speak Up’ where incidents can be reported anonymously or with contact details. This include the following types of incidents that have taken place on or off campus:

  • bullying or harassment
  • hate incidents
  • relationship or domestic abuse
  • sexual assault
  • sexual harassment
  • violence or harm.

Immediate support

If an incident has just taken place and you are not in a safe place, feel at risk, or have any injuries that require urgent attention, call the emergency services on 999.

If you are living in University-managed accommodation, Security can alert senior on-call Residence Life staff by calling 3333.

For full details visit our Speak Up webpage.

Wellbeing

General health and wellbeing

Emergency support

If there is an emergency e.g. someone is in immediate danger, or a crime is currently happening call 999. You will need to give the address of where the emergency is, and be able to give details about what is happening. 999 gives you access to the Police, Ambulance, Fire Brigade and Coastguard.

If you are not sure whether to call 999 or no one is immediate danger but you still need help, call University Security on 01752 588400, if you're using an international phone, call +44 1752 58400. Security are based on campus 24 hours a day, 7 days a week – find out more about our security team.

If you need to speak to the Police but it is not urgent, you can call 111.

If you need to speak to a medical professional but it is not urgent, you can call 101.


GP support

It is even more important during this challenging time to look after your health and wellbeing. This includes registering with a GP.

University of Plymouth students can register with the GP surgery based on campus within the medical centre on campus. You can easily register online

They are offering telephone, online and video consultations where appropriate during this time, in addition to seeing patients in the surgery who need face to face appointments. They have information about a range of health and wellbeing issues on their website.

If you wish to register with a different GP you can search for local GP surgeries.

Take a look at the NHS website for the latest information and guidance about COVID-19.


Student Wellbeing Services

Student Wellbeing Services is part of the wider Student Services. It includes a mental health team, counselling team and pastoral and spiritual support. The different services and information about how you get in touch is listed below.

We are fully operational but due to COVID-19 restrictions currently all counselling and mental health appointments will be delivered via Zoom or telephone apart from mental health crisis appointments.

It is easy to access Student Wellbeing Services: fill out an online referral form online 24/7.​ This will be processed within 48 hours and you will be contacted via email.


Mental health support

The impact of COVID-19 may have affected your mental health and wellbeing. You may have been affected by bereavement or loss, have pressures around your finances, caring for a relative, or struggled with isolation due to lockdown. It may also have impacted on your student experience and learning creating additional worry and pressure.

It's important to remember that it's OK to feel this way and that everyone reacts differently. Remember, for most of us, these feelings will pass. Staying at home may be difficult, but you're helping to protect yourself and others by doing it. 

There are things you can do now to help you keep on top of your mental wellbeing and cope with how you may feel if you're staying at home. These include:

  • grounding exercises
  • the self-soothing hand
  • resource anchoring
  • progressive muscle relaxation.
Get in touch with us if you would like more information on these techniques and any further support if you feel you need it.

Mind Your Head

We want you to Mind Your Head. Everyday and all the time because we know that taking care of your wellbeing isn’t just about exercise and healthy eating. It’s about a whole lot more.

Starting university is stressful and that’s normal but we don’t want feelings of stress to stop you from getting the most out your of life here. That’s why we’re running the Mind Your Head campaign so that you know that as far as the university is concerned it’s ok to ask for help and that we have lots of trained staff for you to talk to. Look out for our Mind Your Head posters and don’t be afraid to ask for help. We’ll be glad that you did and we think you will be as well.

We offer a range of caring and confidential support services at the University. Our student hub team (link to student hub page) will be happy to talk through any concerns you have and advise you of the support options that you might find helpful such as:

Mental health advisors

Our team of mental health advisers are here to work with you to find the most appropriate support both inside and outside of the University. If you are already linked in with local services, we can still support you in accessing services within the University.

We support students who are concerned that their mental health is having an impact on their studies, are generally worried about their mental health as well as student who have an existing mental health diagnosis.

  • Book an appointment with one of our mental health advisers online by completing our online self referral form.
  • Immediate help on campus if you or a fellow student are in mental health crisis​. From 14 September 2020 there will be a duty Mental Health Advisor supported by a counsellor, available on campus during working hours for urgent crisis situations: Contact the HUB immediately on +44 1752 587676 if you are in need of urgent help.​
  • Support if you have enduring or emerging mental health condition.
  • Links with city wide services.
  • Liaison with academic staff/attendance at some student support meetings​.

Find out more information about our mental health support.


Student counselling

Counselling support is available to help you get back on track and stay focused on your academic and university life. Our One-by-One model means each of your appointments is standalone, but you can book another session with the counsellor you saw or another member of the team when you feel the need. This gives you time to reflect and process what was discussed and try out any suggestions or strategies and see what effect they have before contacting us again.

Where appropriate we can also offer short-term counselling (4 sessions) with one of our trained Associate Counsellors.

If your needs are more complex and require a specialist or long-term approach, we will direct you to more appropriate services in the community, including the NHS. Almost all of the city services operate waiting lists, generally a few months, so we will also suggest other ways of helping yourself in the meantime.

  • One approach (you book sessions as you need them).
  • Focus on your priorities.
  • Helps you gain understanding.
  • Offers information, resources and a plan.
  • Additional support for shock and trauma.

Find out more information about our counselling service.


Bereavement support

Being affected by loss due to COVID-19 is likely to bring unique challenges and distress. Early support and care for people affected by a death from COVID is particularly important.

If you are feeling shocked, overwhelmed or confused after a loss, you are not alone. Our Bereavement Officers are here to support you. We are a caring and experienced team who are here to help you at this difficult time. We are quickly available to offer staff and students’ advice, guidance and reassurance if you are experiencing bereavement and loss.

Whether you are a family member, friend, housemate, tutor or other professional caring for someone who is bereaved, your care, support and kindness at a time like this are vital in helping a bereaved person recover quickly. Looking after yourself is equally important so please remember that support from the Bereavement Officers is available for you as well.

We are available to speak to either online, face to face, in groups or individually and can offer you:

  • a calm space to talk and reflect or simply be with someone quietly
  • information and support about grieving and loss.
  • support and help in dealing with feelings of distress
  • information about other support.

You can reach a University Bereavement Officer by calling the Student Hub on +44 1752 587676 or emailing studentservices@plymouth.ac.uk.

Find out more about our bereavement support.


Pastoral and spiritual support

  • Our full time P&SS Coordinator is supported by a team of warm and friendly volunteer Chaplains and Faith Advisors from churches across the city.​
  • Prayer rooms, some with wudhu facilities, and spaces for quiet contemplation​.
  • LGBTQ+ Breathing Space​
  • Soul Fuel – a time for prayer, mindfulness, thought for the day & questions to inspire.  

Find out more information about our pastoral and spiritual support.


Support for disabled students

Our team of Disability Advisers are here to help with your study support requirements if you have a disability.

Disability can mean different things to different people. It may include you if you have study support requirements related to a disability.

  • Dyslexia
  • Specific learning difficulties or differences
  • Mental health difficulties
  • Autism
  • A long-term health condition

More information can be found on our Disability Services pages.


Online personal development and welfare groups

Student Wellbeing Services run a personal development programme to help you get the most from your studies and personal life. Some of these are groups where you can drop-in when you feel like it. Others are groups that run over a period of weeks.

We know people can feel nervous about joining a group, but feedback we've received from students claims they have helped them to feel more supported, more confident and better connected with others. It's sometimes just helpful to know you're not alone in your difficulties.

Check out our groups page for more information on how to get involved.

Currently all our groups are running online.

  • Look after your mate – how to support your friends but look after yourself in the process.
  • Mood Boost – Cognitive Behavioural Therapy based (CBT) which is about how our thoughts affect how we feel and things we do.


Self help

SHINE

We have our SHINE online resources available. It can be accessed 24/7 and links you to proven coping strategies and information on a wide variety of issues.

Togetherall 

Togetherall is a 24/7 service which can be accessed for free. Whether you’re struggling to sleep, feeling low, stressed or unable to cope, Togetherall can help you get support, take control and feel better. You will have access to a 24/7 online community and professional support from trained external counsellors. Togetherall provides a safe space online to get things off your chest, explore your feelings, get creative and learn how to self-manage your mental health and wellbeing. Togetherall is confidential. To join, simply go to their website and sign up under ‘organisation’ with your University e-mail address.  

Fika app

Look after your mental fitness with Fika. This mental health improvement app is customisable so you can adapt it to your needs and priorities.

Fika draws on methods and theories spanning sports psychology and positive psychology as well as acceptance and commitment therapy, solution-focused therapy, cognitive behavioural therapy and mindfulness to build mental fitness.

Read more and download the app.

Student Hub services

The Student Hub

Based right in the centre of campus, in the Charles Seale-Hayne Library, the Student Hub is the place to contact if you have any concerns or issues during your time at University. Our team of Hub Advisors are on hand to talk things through and offer a range of options to help support you.

We aim to provide a ‘one stop shop’ for all wellbeing and non-academic enquires and the Hub is staffed by a wonderful team of Advisers who are available to help on a wide range of topics such as mental health and wellbeing, disability advice, international student advice, funding and bursaries and pastoral and spiritual support. The team can sign post you to any of these services and help to set up appointments with a specialist Advisor if they are unable to resolve your query fully.

One of the best things about the University of Plymouth is our wonderfully diverse student population and we know that no two students are the same. We appreciate that the decision to study away from home is a big step and we are on hand to help you navigate through this exciting and sometimes daunting chapter in your life with a friendly smile and the offer of some wellbeing and practical support.

We are offering our services remotely from September 2020 and you can speak to an Advisor via Zoom, Telephone or email. The Hub on campus will also be open Monday–Friday to help with any Wellbeing crisis for our new and returning students. We ask that anyone wanting to visit the Hub on campus calls ahead to arrange an appointment where possible in order for us to adhere to social distancing guidelines.

Call us on +44 1752 587676 or email at studentservices@plymouth.ac.uk and speak to one of the team. You can also join the Hub online queue to ask a question.

More information can be found on our Student Hub webpages.


International Student Advice

Check out our International Students Welcome webpage for lots of information and FAQs. There are several videos available on our 

introduction to services for international students page that have been made for international students, answering such questions as what to expect as an international student coming to Plymouth.

If you would like to chat face to face with an advisor, you can join one of our online sessions: “International Student Advice: Ask us anything!” 

Live Zoom sessions 09:30–10:30 and 15:00–16:00, from Tuesday 1 September to Friday 25 September, Monday to Friday. To join a session and speak to an advisor please click on our Zoom link at the times provided. 

Otherwise call on +44 1752 587676 or email studentservices@plymouth.ac.uk.

 
UK council for International Student Affairs (UKCISA)

The UK council for International Student Affairs is great source of support for all international students and can help in a number of ways, including providing updates on how students from different countries may be impacted by COVID-19.

General loneliness support

Homesickness

Coming to University can be really fun and exciting, but it can also bring all sorts of challenges and you may be homesick. It's really important to stay social, even if you self-isolating. Keep in touch with friends and family at home, and make use of all the virtual social events available at the uni.

  • Save the Student has lots of tips on how to deal with homesickness.
  • Student Minds have a downloaded guide to help with the transition to University.

Things to keep you busy

There are lots of UK virtual tours to explore so you can see parts of the UK from your room! 

Suicidal thoughts

Having suicidal thoughts can be really scary. But we are here to help you. There is always a duty mental health advisor available on campus during working hours. 

If you feel you need immediate support in relation to your mental health, then you can you can contact the duty mental health advisor (Monday–Thursday 9am–5pm, Friday 9am–4.30pm) via the Student Services hub. Please call 01752 587676

We are a friendly and non-judgmental team, and talking about suicidal thoughts is something we do a lot, you are not alone.

What to do if you are feeling actively suicidal when usual services may be closed:

If you are about to harm yourself or have already done so, phone 999 or immediately go to the Emergency Department at your local hospital.

You can also contact campus security 24 hours a day, 7 days a week.

If you have no immediate plans to harm yourself, the below services may be helpful:

External and further wellbeing support

NHS Volunteer Responders

NHS Volunteer Responders are available if you need help collecting shopping, medication or would like a telephone ‘check-in and chat’. Call 0808 196 3646 (8am to 8pm) to arrange volunteer support. You can arrange one-off support, or schedule more regular help whilst you are self-isolating.


Registering with a doctor

Our University Medical Centre is on the main Plymouth campus. They offer phone appointments, so you can still get help if you are self-isolating, they are not currently open for appointments in person.

Register online.

Watch a video about healthcare in the UK.


University of Plymouth Student Union (UPSU)

UPSU offer free independent advice and are available to support you through your time at University. As a member of the Students' Union, you have free access to an advice centre that can support you with a variety of issues. Read more about the support available.

Due to COVID-19 restrictions, from September advice will be contactable via email, advice@su.plymouth.ac.uk. You can speak via email or request a phone, Skype or Zoom conversation. They are open 09:30 17:00 Monday to Thursday and 09:30–16:30 on Friday.  


Black, Asian and minority ethnic (BAME) students

The global coronavirus (COVID-19) pandemic has had a disproportionate impact on BAME communities and has highlighted existing structural and health inequalities. We understand that our BAME students may have specific concerns about returning to campus, mental health, bereavement and finances.

Find out more information and support for BAME students