If there is an emergency e.g. someone is in immediate danger, or a crime is currently happening call 999. You will need to give the address of where the emergency is, and be able to give details about what is happening. 999 gives you access to the Police, Ambulance, Fire Brigade and Coastguard.
If you are not sure whether to call 999 or no one is immediate danger but you still need help, call University Security on 01752 588400, if you're using an international phone, call +44 1752 58400. Security are based on campus 24 hours a day, 7 days a week – find out more about our security team.
If you need to speak to the Police but it is not urgent, you can call 111.
If you need to speak to a medical professional but it is not urgent, you can call 101.
It is even more important
during this challenging time to look after your health and wellbeing. This includes registering with a GP.
of Plymouth students can register with the GP surgery based on campus within
the medical centre on campus. You can easily
They are offering
telephone, online and video consultations where appropriate during this time, in addition to seeing patients in the surgery
who need face to face appointments. They
have information about a range of health and wellbeing issues on their website.
If you wish to register
with a different GP you can search for local GP surgeries.
Take a look at the NHS
website for the latest information and guidance about COVID-19.
Student Wellbeing Services
Services is part of the wider Student Services. It includes a mental health
team, counselling team and pastoral and spiritual support. The different
services and information about how you get in touch is listed below.
We are fully operational
but due to COVID-19 restrictions currently all counselling and mental
health appointments will be delivered via Zoom or telephone apart
from mental health crisis appointments.
It is easy to
access Student Wellbeing Services: fill
out an online referral form online 24/7. This will be
processed within 48 hours and you will be contacted via email.
Mental health support
The impact of COVID-19
may have affected your mental health and wellbeing. You may have been affected by bereavement or loss,
have pressures around your finances, caring for a relative, or struggled with isolation due to
lockdown. It may also have impacted on
your student experience and learning creating additional worry and pressure.
It's important to remember that it's OK to feel this way and that
everyone reacts differently. Remember, for most of us, these feelings will pass. Staying at
home may be difficult, but you're helping to protect yourself and others by
There are things you can do now to help you keep on top of your
mental wellbeing and cope with how you may feel if you're staying at home. These include:
- grounding exercises
- the self-soothing hand
- resource anchoring
- progressive muscle relaxation.
Get in touch with us if you would like more information on these techniques and any further support if you feel you need it.
Mind Your Head
We want you to Mind Your Head. Everyday and all the time because we know that taking care of your wellbeing isn’t just about exercise and healthy eating. It’s about a whole lot more.
Starting university is stressful and that’s normal but we don’t want feelings of stress to stop you from getting the most out your of life here. That’s why we’re running the Mind Your Head campaign so that you know that as far as the university is concerned it’s ok to ask for help and that we have lots of trained staff for you to talk to. Look out for our Mind Your Head posters and don’t be afraid to ask for help. We’ll be glad that you did and we think you will be as well.
We offer a range of
caring and confidential support services at the University. Our student hub team (link to student hub
page) will be happy to talk through any concerns you have and advise you of the
support options that you might find helpful such as:
Mental health advisors
Our team of mental health advisers are here to work with you to find the most appropriate support both inside and outside of the University. If you are already linked in with local services, we can still support you in accessing services within the University.
We support students who are concerned that their mental health is having an impact on their studies, are generally worried about their mental health as well as student who have an existing mental health diagnosis.
- Book an appointment with one of our mental health advisers online by completing our online self referral form.
- Immediate help on campus if you or a fellow student are in mental health crisis. From 14 September 2020 there will be a duty Mental Health Advisor supported by a counsellor, available on campus during working hours for urgent crisis situations: Contact the HUB immediately on +44 1752 587676 if you are in need of urgent help.
- Support if you have enduring or emerging mental health condition.
- Links with city wide services.
- Liaison with academic staff/attendance at some student support meetings.
Find out more information about our mental health support.
Counselling support is available to help you get back on track and stay focused
on your academic and university life. Our One-by-One model means each of your
appointments is standalone, but you can book another session with the
counsellor you saw or another member of the team when you feel the need. This
gives you time to reflect and process what was discussed and try out any
suggestions or strategies and see what effect they have before contacting us
Where appropriate we can also offer short-term
counselling (4 sessions) with one of our
trained Associate Counsellors.
If your needs are more complex and require a
specialist or long-term approach, we will direct you to more appropriate
services in the community, including the NHS. Almost all of the city services
operate waiting lists, generally a few months, so we will also suggest other
ways of helping yourself in the meantime.
- One approach (you book sessions as you need them).
- Focus on your priorities.
- Helps you gain understanding.
- Offers information, resources and a plan.
- Additional support for shock and trauma.
Find out more information about our counselling service.
by loss due to COVID-19 is likely to bring unique challenges and distress. Early support and care for people affected by
a death from COVID is particularly important.
If you are feeling shocked,
overwhelmed or confused after a loss, you are not alone. Our Bereavement Officers are here to support
you. We are a caring and experienced
team who are here to help you at this difficult time. We are quickly available to offer staff and
students’ advice, guidance and reassurance if you are experiencing bereavement
Whether you are a family member,
friend, housemate, tutor or other professional caring for someone who is
bereaved, your care, support and kindness at a time like this are vital in
helping a bereaved person recover quickly.
Looking after yourself is equally important so please remember that
support from the Bereavement Officers is available for you as well.
We are available to speak to either
online, face to face, in groups or individually and can offer you:
- a calm space to talk and reflect or
simply be with someone quietly
- information and support about
grieving and loss.
- support and help in dealing with
feelings of distress
- information about other support.
You can reach a University
Bereavement Officer by calling the Student Hub on +44 1752 587676 or
Find out more about our bereavement support.
Pastoral and spiritual support
full time P&SS Coordinator is supported by a team of warm and
friendly volunteer Chaplains and Faith Advisors from churches across the
rooms, some with wudhu facilities, and spaces for quiet contemplation.
Fuel – a time for prayer, mindfulness, thought for the day & questions to
Find out more information about our pastoral and spiritual support.
Support for disabled students
Our team of Disability Advisers are here to help with your
study support requirements if you have a disability.
can mean different things to different people. It may include you if you have
study support requirements related to a disability.
- Specific learning difficulties
- Mental health difficulties
- A long-term health condition
More information can be found on our Disability Services pages.
Online personal development and welfare groups
Student Wellbeing Services run a
personal development programme to help you get the most from your studies and
personal life. Some of these are groups
where you can drop-in when you feel like it.
Others are groups that run over a period of weeks.
We know people can feel nervous
about joining a group, but feedback we've received from students claims they
have helped them to feel more supported, more confident and better connected
with others. It's sometimes just helpful to know you're not alone in your
Check out our groups page for
more information on how to get involved.
Currently all our groups are running online.
- Look after your mate – how to
support your friends but look after yourself in the process.
- Mood Boost – Cognitive Behavioural
Therapy based (CBT) which is about how our thoughts affect how we feel and
things we do.
We have our SHINE online resources available. It can be accessed 24/7 and links you to proven coping
strategies and information on a wide variety of issues.
Togetherall is a 24/7 service which can be accessed for free.
Whether you’re struggling to sleep, feeling low, stressed or unable
to cope, Togetherall can help you get support, take control and feel better.
You will have access to a 24/7 online community and professional support from
trained external counsellors. Togetherall provides a safe space online to get
things off your chest, explore your feelings, get creative and learn how to
self-manage your mental health and wellbeing. Togetherall is confidential. To
join, simply go to their website and sign up under ‘organisation’
with your University e-mail address.
Look after your mental fitness with
Fika. This mental health improvement app
is customisable so you can adapt it to your needs and priorities.
Fika draws on methods and theories
spanning sports psychology and positive psychology as well as acceptance and
commitment therapy, solution-focused therapy, cognitive behavioural therapy and
mindfulness to build mental fitness.
Read more and download the