students have already left the campus due to the situation, and we understand
fully the questions and concerns that have been raised with regards to
continued payment of hall fees when you will not be in residence. We have
therefore taken the following decisions:
students who have left University-managed halls (Francis Drake,
Gilwell, Mary Newman, Pilgrim, Radnor, Robbins, Treliske) and do not return
this academic year, the University will waive the next payment of hall fees
that was due on Saturday 25 April and make no charges provided students have confirmed
by Wednesday 8 April that they are no longer a resident in halls.
Please do so via the Accommodation Portal if you have not
already done so. Accommodation
Services are working through different student circumstances and will be in touch
with all students in Halls regarding check-out and other arrangements.
the previous payment (for period week commencing Monday 23 March to Friday 24
April 2020), we will also refund any fees paid from the date eligible students
left accommodation – subject to confirmation of dates. Again please use
the Accommodation Portal to confirm if
you have not already done so.
Students at Treliske should notify by emailing email@example.com
A third party paid my rent for the year – what will happen?
overpayments of rent will be refunded to the third party who paid them. Please
check that their payment method is still valid (e.g. credit card expiry).
I left earlier than this – will I get my rent back?
you have told us the date that you left your room, you will be refunded from
that date or from Monday 23 March, whichever is the later. The date of Monday 23
March has been set because this was when the Vice-Chancellor advised students
to leave the campus and asked everyone to update their status via the Accommodation
What is the process for this?
we have confirmation that your room is vacant and empty we will arrange a room
check. If there are people living or self-isolating in your flat we may not be able
to complete this quickly due to social distancing rules and staff safety. Once
the check is complete, your account will be amended to reflect the credit. If
there are damages to the room, the usual process will be followed before any
charges are deducted.
I have left possessions in my room. Will I be treated as if I’ve left?
Yes, if you informed us that you were leaving but had to leave some possessions, you will be treated as if you have vacated your room but not formally checked out. Once restrictions are lifted and you have collected your belongings we will then begin the checkout process.
You will be asked to give permission to check your room for safety reasons. We cannot accept any liability for items left in rooms during this process.
How will rent be adjusted or repaid?
your applicable date is agreed and check out is completed, your rent account
will be adjusted. If you are then in credit with rent payments, a refund will
be made to the original method of payment. It is important that you check any
payment methods (e.g. debit/credit cards) are still within valid dates and
notify us. For some international students this will be by bank transfer and we
will contact you to check details are correct before making a payment.
When will credits and/or refunds be processed?
will depend on whether we have been able to formally check you out of room.
Once belongings have been collected and keys returned, credits or refunds will
be applied. However, they will all be backdated to the date you made us aware
you had left the campus (after Monday 23 March) even if you were unable to
empty your room at the time.
Once I’ve checked out, how long will it be before my credit or refund is
We are managing check out of over 1,000 rooms with reduced staffing. Once this
task is complete financial processes need to be completed, again with
potentially reduced staff teams. Your account should be resolved within four
weeks of formal check out. For example if you collect your belongings in June,
you should expect your account to be adjusted in July. We will process refunds
as quickly as possible, so please only contact us if you have not received
confirmation after four weeks.
I emptied my room and left outside office hours so did not return my key – what
should I do?
should be returned only if your room is completely empty. If you cannot do this
in person, you should send your key by recorded delivery to Student Village
Reception, University of Plymouth, Gibbon Street, Plymouth PL4 8BT so that we
can begin the checkout process.
I am based in halls in Treliske in Truro – does this apply to me?
the same licence waiver and refunds apply to you, although the practical
details may differ slightly. Please contact Sanctuary Housing who run the halls
for us at firstname.lastname@example.org with any of the
information that is required to ensure you are released from licence, receive a
refund where applicable and in relation to emptying rooms.