Role
Lecturer in Hospitality Management
Tourism, Hospitality and Events Placement Coordinator
Qualifications & background
MSc Tourism and Hospitality Management (University of Plymouth)
BSc (hons.) Hospitality Management (University of Plymouth)
HND Hospitality Management (University of Plymouth)
PGCE (Post-16 Compulsory Education) (University of Plymouth)
Teaching interests
Front Office and Facility Operations
Managing Facilities
Business Management for Service Organisations
Managing Service Innovation
Research interests
Currently working on a PhD investigating the impacts of social media on consumer behaviour.
Interests:
Impacts of social media
Social media marketing
Services marketing
Service quality
UoP Research group membership
Service & Enterprise Research Centre (SERC)
Publications
Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.
Aggett, M. (2011) Cruise passengers’ complaints: An analysis of online reviews. In: Gibson, P., Papathanassis, A. & Milde, P. Cruise Industry Challenges: Making Progress in an Uncertain World. Wiesbaden, Springer.
Aggett, M. & Lim, W. M. (2011) Service quality and the cruise industry. In: Vogel, M., Papathanassis, A. & Wober, B. (eds.) The Business and Management of Ocean Cruises, CABI Publishing (forthcoming).
Aggett, M. & Busby, G. (2011) Opting out of internship: perceptions of hospitality, tourism and events management undergraduates at a British university. Journal of Hospitality, Leisure, Sport and Tourism Education 10(1), pp. 106-113.
Aggett, M. (2007) Resource Guide in Energy, Water and Waste Management for the Hospitality Industry. HLST [online] http://www.heacademy.ac.uk/assets/hlst/documents/resource_guides/waste_management_hosp_resguide.pdf
Aggett, M. (2007) What has influenced growth in the UK's boutique hotel sector? International Journal of Contemporary Hospitality Management, 19(2), pp. 169-177.
Other academic activities
Aggett, M. (2011) Social Media, Tourism & Hospitality: Research Directions. Conference paper delivered at the 3rd International Cruise Conference, Centre for Advanced Academic Studies, Dubrovnik, Croatia, 16th-18th May, 2011.
Gibson, P. & Aggett, M. (2009) Workshop: Students' experiences of international placement: an e-support approach: The Work Based Learning: Towards the University’s 2012 Vision Conference, University of Plymouth.
Academic Placement Manager (Tourism, Hospitality and Events)
Personal Development Training:
Personalising Sustainability (UoP) 2010
Self-Empowering Sustainability (UoP) 2010
Self-Motivating Sustainability (UoP) 2010
Change and Continuity (UoP) 2010
Sticky Wisdon (UoP) 2010
